Crowne Plaza Hotel Old Town Alexandria

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User Reviews for Crowne Plaza Hotel Old Town Alexandria, Alexandria

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Jul 26, 2009 by Matt from Parma,OH
Overall Rating: 6

• Clean, soft bed, TV, good shower, staff were polite in person.

“The hotel itself was okay, not great, just above okay. The staff was polite in person but on the phone was very abrupt. We would ask a question, they would give an answer and then just hang up. For example we asked about the pool, they simply said there isn't one and hung up. This was just one example and technically they did answer the question they just didn't give any sort of explanation which would have been nice. As many others have pointed out if you want internet add 10$/night to whatever price you get and if you park there add 20$/night on top of that. Our biggest problem came from the shuttle service from Ronald Reagan Airport back to the hotel after a long day sight seeing in Washington D.C. It was our first day using the service and we returned to the exact spot the driver told us he would pick us up at. The time for pickup came and went. When we called the hotel they said that the shuttle had been at both gates and there was nobody there and then they promptly hung up. So we waited a little longer and then the next pickup time came and left, so we called again and got the same answer and an immediate hang up. When we asked an airport employee if we were at the right gate they figured out that we were at the wrong level with the same gate number (FYI it’s the lower gate). Our morning drop off shuttle had taken us to a different spot to help out some other traveler catch their outgoing flight. This should not have been a problem except he informed those of us riding that this was also the pickup spot! The information sheet from the hotel only said the pickup gate numbers, not a word about upper and lower levels. After we learned this little detail everything else went smoothly. Unfortunately this experience left me and my wife quite angry as this could have been easily figured out if we wouldn't have been brushed off so quickly when we called. Twice! Instead”

Jul 13, 2009 by Joan from Neosho,MO
Overall Rating: 10

• Comfortable beds and view.
• Nothing.

“The view from my cozy, comfortable room was amazing. I got in late because of flight delays and it was 10:59 but the evening room service staff went out of their way to make sure I got food before they closed. Great hotel, great staff, fantastic location.”

Apr 23, 2009 by Dennis from Apo,AE
Overall Rating: 6

• Nice room.
• Charged for internet in room and in business center.

“The hotel was nice with a good location within walking distance of Old-Town Alexandria. However, a 3 star hotel should not charge for internet in the room and the business center.”

Nov 12, 2008 by Fran from Ringoes,NJ
Overall Rating: 7

• Nice room.

“Good hotel for short stay, had free shuttle service to old Town Alexandria.”

Jul 7, 2008 by Robert from Reynoldsburg, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location was great, in a historic area, safe area.
• 1-2 elevators broke at some times, so long waits to get to room.

“Hotel was generally nice and in a good area, but the elevators were broken sometimes (only 3 of them), so it took a while to get up or downstairs. Also, they could have picked a better time to test their fire alarms!”

Jun 7, 2008 by Melissa from Millington, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Shuttle to metro was great.
• Need laundry room.

“Nice hotel. Pleased with decor, room size, layout, and location. Pool needed to be heated because it was on the roof and windy.”

Jun 2, 2008 by Herb from Athens, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• I had a breakfast at the hotel it was not the quality I expected.

“Overall it was a very excellent place.”

May 14, 2008 by Phyllis from Hughson, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and beds and pillows. Overall look.
• We were told we would be picked up and we were not. We had to get a taxi after waiting over an hour.

“This hotel was doing construction while we were there, but still was a very nice experience, except for being left without transportation.”

May 7, 2008 by Seok from White Plains, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very clean and quiet.
• Pay parking fee.

“In general, this hotel is good. I can use it again if I visit same area.”

Apr 29, 2008 by Vicki from Dover, NH
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[10]

• Great location.
• Undergoing lobby construction and the gym was closed.

“Nice hotel in a beautiful town.”

Apr 27, 2008 by Odis from Gastonia, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was clean and bed very comfortable!
• Would like more restaurants to be closer.

“Friendly and helpful staff, clean room that was far more than what we expected! Would stay there again.”

Apr 26, 2008 by Claudia from Knoxville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great shuttle service; very nice, comfortable beds.

“I was very worried about staying here due to the other reviews about the construction going on, but when we were there, the construction was apparently nearly done. The rooms were very nice & clean, beautiful views!! Wonderful area, Montgomery Park was right next door, so that made my 4 year old very happy. The hotel has a small welcoming bag on your bed that has a relaxation CD (nature sounds, etc), a silky sleep eye mask, lavender linen spray for your sheets, and even earplugs, for those that have spouses that snore! We had a great experience at the Crowne Plaza, right down to the shuttle service. We had barely missed the shuttle to the metro, so the concierge ended up taking us, just so we wouldn't have to wait 20 min for the next one to come!”

Apr 20, 2008 by Jillaine from Seal Harbor, LA
Overall Rating: 6
Cleanliness:[10] • Staff:[5] • Location:[7]

• Bedding in the crowned plaza hotels are very comfortable and home feeling.
• Did not like to pay extra for parking when they had plenty of parking for guests and conference goers.

“Over all it was pretty good. I was just unhappy not getting the room we wanted.”

Apr 19, 2008 by Mary from Altoona, WI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Very accommodating. If we had an issue that needed attention they handled it immediately.
• The Hotel restaurant was not good. Very poor service even when we were the only ones in there! Food was poor also.

“This hotel was so nice. The people went out of their way to see that we had everything we needed. If I were to go to DC again I would stay there again.”

Apr 17, 2008 by Amy from Bend, OR
Overall Rating: 2
Cleanliness:[3] • Staff:[6] • Location:[7]

• Hotel was conveniently located.
• Dirty rooms, shuttle drivers rude, staff not accommodating.

“I called the hotel twice to insure a room with two beds since there were 4 in our party. They didn't reserve a room. We ended up getting a room that wasn't completed in the remodel with wet carpet. Room service never left us towels when they cleaned. Would not recommend this Crowne Plaza.”

Apr 16, 2008 by Tina from Acworth, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• I liked the closeness to the airport and King St. for food and shopping.
• The wait for the shuttles was long. Need one more van running.

“Potomac River view from room was nice. The room was comfortable (bed was way comfy) and clean. TV was an LCD. Ice Machine went down and water was never available in the machine. The restaurant and bar is good to have in a pinch. The Bartender was moody though when I peaked in to possibly have a snack with my kids early in the day. I left. Having a shuttle to the metro was convenient but you have to time it right since they only have one van running back and forth. Front desk was very nice.”

Apr 7, 2008 by Sherri from Tulsa, OK
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[8]

• Shuttle service to subway was very convenient.
• Rooms are worn and dirty.

“Friendly staff. Not convenient to restaurants. Train noise is terrible.”

Apr 7, 2008 by Nathan from Wauconda, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Nice and clean rooms.
• Construction still going on.

“My family and I had the opportunity to stay at this hotel during the cherry blossoms festival week in Washington, DC. This hotel is now the Crowne Plaza Alexandria Old Town. I am guessing that because of the new management, improvements and restorations were needed to be done in order to live up to the name. Fortunately, by the time we got there, the only work being done was the repainting of the hallways. Otherwise, this is a very nice and comfortable hotel to stay at. The rooms are clean and spacious. The beds are doubles, with the plush comforters. The amenities are very modern, Plasma TVs and alarms. The staff were also very helpful and courteous. The hotel is situated in Old Town Alexandria, which is about two blocks away from the Potomac river. The hotel is in a residential neighborhood lined up with charming row houses. There aren't a lot of restaurants, but there are about 4-5 within a 3-block radius. If you want a bigger selection oif restaurants, I suggest driving, if you are driving, to King Street or take Route 1 southbound, when it becomes Richmond Highway. We didn't drive to Washington, DC but rather took the Metro trains, which are cheap, fast and clean. You should be in DC within 10-15 minutes. Take the hotel shuttle bus, for free, and get off at Reagan Int Airport and take either the blue or yellow line, depending on where you are going. If you want to go to the Smithsonian museums, get off the the L'Enfant stop on the yellow line. If you want to go to the Tidal basin, Washington and Lincoln monuments, take the blue line and get off at the Smithsonian stop. Either way, the ride costs less that two dollars each way. Also, only 10 miles from the hotel is Mt Vernon, the home of George Washington. That is a must see! There is plenty of parking at the hotel. I highly recommend staying here.”

Apr 2, 2008 by Brad from Foxboro, MA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[5]

• The room was clean and comfortable.
• No travel brochures in lobby. No coffee in lobby after morning.

“This is a converted old Holiday. It is being renovated, but it appears to be just a paint and paper renovation. Unlike the amenities that I am accustomed to at other hotels, there were few, if any, here. For the traveler, no brochures in the lobby; no free guest coffee in the lobby after morning. The hotel offers a shuttle service to the airport and metro, a drive of approx. 15 minutes. The room was comfortable and exceptionally clean and the staff was efficient and friendly. Overall, I would rate this as no higher than a 2 star.”

Apr 2, 2008 by Kelly from Owosso, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Great view and location. Nice overall hotel.
• Construction dust and mess. Staff was ok.

“Our view was great on the 7th floor, but would probably be even better on a higher floor. The internet service was fine on the 7th floor, maybe a little slow compared to what I am used to, but it was fine for what I needed it for. The shuttle to the airport and Metro was great. There were not a lot of restaurants within walking distance that were open after 5, so we tried the room service. The room service and pizza were pretty good. I did have to ask for housekeeping to give me new glasses after 2 days, and they just wiped out the ones that I had. There are a lot of nice parks and trails within walking distance. They are doing renovations, but other than the lobby being re-wallpapered and painted, and our room being dusty, it wasn't a huge inconvenience. I didn't notice that there was a $15 per day charge for parking, so be prepared for that when you make your reservation. The room was very comfortable and clean, other than the dust. All in all, we had a great stay.”

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Amenities at Crowne Plaza Hotel Old Town Alexandria, Alexandria

ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Business Center CD Player City Center Coffee Maker in Room Concierge Desk Copy Service Cribs Available Desk with lamp Email Service Exercise Gym FAX Free Airport Shuttle Free Newspaper

Hairdryers Available High Speed Internet Access Ice Machine In Room Movies Iron Laundry/Valet Services Outdoor Pool Pool Porters Restaurant Room Service Safe Deposit Box Satellite TV Security Sprinklers In Rooms Video Checkout

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