Holiday Inn Express Hotel and Suites Cleveland

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User Reviews for Holiday Inn Express Hotel and Suites Cleveland, Cleveland

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Sep 2, 2008 by Jeff from Bridgman, MI
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[8]

• Staff at the lobby was friendly/courteous. Close to ball park. Nice big room, great for the price.
• Carpets had a few unsightly stains & a little old looking. Construction across the street was unsightly.

“Stayed for one night passing through Ohio. Had never been to Cleveland. Seemed like a decent location although the construction across the street detracted from the visual appeal. Close to Baseball park, and had a nice assortment local establishments to visit. Parking around the corner in public facility for $12, validated by hotel, which allowed as many ins/outs as desired. Supposedly close to Rock & Roll hall of fame. Would have liked to stay an extra day or so. The free upgrade to the room was really nice.”

May 15, 2008 by William from Tilton, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and value.
• Lacked historical or romantic ambience.

“Perfect for the business traveler, short on amenities long on convenience, cleanliness and hospitality.”

May 13, 2008 by Andrea from Aliquippa, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Proximity.
• Parking.

“We all enjoyed our stay, everything was fine.”

May 7, 2008 by Paul from White Pigeon, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean room with lots of space.
• Area of hotel under major construction.

“The location was good and the room was clean, but there was one problem. Nobody informed us that the street, this hotel is on, is under major construction, and that it is very hard to find this hotel if you do not know downtown Cleveland well.”

Apr 24, 2008 by Artie from Williamsville, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very good staff saved money on the amenities b/c it Holiday Inn Express.
• The coffee in the rooms is not good at all, broken ice machines.

“The ice machines were all broken, finally the desk sent us to the 9th floor for ice, we were on the 5th. The staff was great! Good directions and advice for local dining. Great location, everything in walking distance including the rock and roll hall of fame.”

Apr 17, 2008 by Alan from Honeoye Falls, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Large Rooms.
• Nothing.

“The place to stay if you are going to a Caves/Indians games.”

Mar 26, 2008 by Raghu/Sandhya from Novi, MI
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[6]

• Excellent breakfast; friendly breakfast room staff.
• Too many things.

“1. I was not provided an extra bed but I ended up paying for it anyway. 2. The toilet flush did not work and we had to move rooms with luggage and young child to another room in the middle of the night. 3. The hotel's elevators need magnetic room key cards to operate. My son got stuck in the elevator. My own cards did not work half the time. Very frustrating experience. 4. The TV set did not work and it took the hotel forever to send a person to fix it and he took a long time to fix it, by that time we were too tired to watch the telly and just went to sleep thereby missing an important tennis match (Indian Wells Open Tournament - Nadal Versus Blake match).”

Feb 19, 2008 by Brittany from Bellevue, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• High security level.
• The construction outside the hotel.

“The room was large and very clean and the staff was very courteous.”

Jan 7, 2008 by Chad from Marysville, ND
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Roomy great location.
• Construction in city made it hard to find.

“Great over night, close to Cleveland attractions and affordable.”

Jan 3, 2008 by Brian from Hilliard, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Large room, great shower, good breakfast available.
• Elevator broke down, had to descend 14 floors to leave.

“Well worth the money, expected much less! Great proximity to baseball and basketball stadiums and bars.”

Jan 2, 2008 by Sarah from New Albany, IN
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Convenient to rock and roll hall of fame.
• Parking was difficult to find. Mostly due to road construction.

“For a two star hotel, it was great. Nice big room and a Jacuzzi tub to boot! Parking was expensive and not very convenient. But that all worked out in the end.”

Oct 3, 2007 by Julie from North Tonawanda, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Convenience to the event we went to see in Cleveland.
• Although adequate, the clerk who checked us in was not that efficient or friendly.

“The hotel was great. It was very easy to locate in the city and it was very close to the arena that our event was at. There were great restaurants and night life very close to it as well, and was within walking distance to the Rock and Roll Hall of fame and waterfront. The quality of the hotel was great and our room was much nicer than we anticipated for the cost we got it at. All in all, a great experience.”

Sep 12, 2007 by Rod from Dayton, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Front desk staff gave us a room upgrade, suggested great restaurant.
• No breakfast, not much in way off breakfast dining in area.

“We we're upgraded to room with Jacuzzi tub, given 10% discount coupons to great new restaurant close to hotel. We we're very happy with our stay.”

Jul 18, 2007 by Suzanne from New Windsor, MD
Overall Rating: 3
Cleanliness:[3] • Staff:[6] • Location:[3]

• The breakfast (& breakfast staff) was great!
• The night desk clerk was cranky and the maid service was poor.

“The facilities at this establishment and the location are appropriate for downtown locations. The maid service was definitely lacking. There was hair all over our bathroom, and one day the maid didn't even come. The telephone and alarm clock were broken. We made the staff aware of the situation, but they were not fixed or replaced. Additionally, we do not recommend being outside after dark. We were nearly mugged a block from the hotel. The next day, we were advised by hotel staff and a police officer not to walk after dark, nor to use public transit after 8 pm. All the city/business employees that we dealt with (with the exception of the night desk clerk) were extremely helpful, but there are an extremely large number of panhandlers. We did not feel safe.”

Jul 11, 2007 by Jerry from Schaumburg, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• The staff was friendly and helpful. They upgraded us to a bigger room because I had 1 extra child that came with us.
• The restaurant and snack room were closed.

“The staff, location and room were great. The security was good. The restaurant and snack facilities were not functioning. Overall a nice experience!”

Jul 7, 2007 by Martha from Lorida, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The size and quality of the room itself. The friendliness of the staff.
• There was nothing that we did not like; however, in the future it would be helpful to let guests know about the rapid transit train from the airport.

“We arrived late at the hotel, after 11pm. Check in was uncomplicated. We were amazed at the size of the room. The shower was great. The location between Jacobss field and the convention center was excellent. Sammy's Cafe (the little cafe in the hotel) served the best soup in town and was an easy way for us to get a quick lunch. Beds and pillows were superb. Best kept secret in Cleveland.”

Jun 1, 2007 by David from Grandvile, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Real nice room big comfortable bed all appliances.
• Parking.

“Parking located in parking garage around Conner of hotel.”

Mar 8, 2007 by Tom from Reno, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[6]

• The room was huge and very amenable.
• The reception of the area is an old bank lobby. It was cold and uninviting.

“This hotel has been created by renovating an old bank building. The rooms are in the upper office levels of the building. The rooms however are palatial (at least the one I was in was). Windows look out over the canyons of downtown Cleveland, which is not much of a view.”

Mar 7, 2007 by Jennifer from Shelby, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff was very helpful and friendly.
• The heat in our room did not work.

“I would recommend the Holiday Inn Express to my family and friends.”

Feb 3, 2007 by John from Springfield, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• The hotel is in an old bank building.
• Room cleaning staff seems a little slow.

“Good downtown location, hotel is in an old bank, rooms are big and comfortable, it was a bit noisy, you hear could people in the next room.”

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Amenities at Holiday Inn Express Hotel and Suites Cleveland, Cleveland

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Barber/Beauty Shop Bath Tub Breakfast Buffet Business Center CD Player City Center Coffee Maker in Room Connecting Rooms Copy Service Cribs Available Currency Exchange Desk with lamp Email Service Executive Level Exercise Gym FAX Free Newspaper Gift Shop Golf Guest Laundromat

Hairdryers Available High Speed Internet Access Ice Machine In Room Movies Internet Access Iron Kitchen Laundry/Valet Services Modem Lines in Room Multilingual News Stand Parking Phone with speaker Porters Radio Rollaway Beds Room Service Safe Deposit Box Satellite TV Security TV Remote Control Television with Cable Vending Machines Video Checkout Wake-up Service