The Benson Hotel A Coast Hotel

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User Reviews for The Benson Hotel A Coast Hotel, Portland

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Sep 1, 2008 by Jen from Fishers, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to attractions.
• The room was on a street that was noisy all night long from trucks in an alley.

“Great location and nice room, but ask for a room that's not on the alley where cops, garbage trucks, and various other vehicles seem to make deliveries all night long!”

Aug 31, 2008 by Cary from Sisters, OR
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[10]

• The location. The bed.
• Room service was very expensive. Our sink got plugged at could not be fixed.

“Good hotel, friendly staff.”

Aug 30, 2008 by Robert from Burien, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] •

• It had a nice building front.
• The room was tiny and crowded bathroom, the beds were not mattresses but foam.

“The room was small, the bathroom was tiny and crowded with no space. The view looked out between two buildings. The worst was the mattress, it was foam and hard as a rock. Old TV and poor cable selection. I've had much better stays at Holiday Inn and best westerns and paid less.”

Aug 21, 2008 by Mbecher from Houston, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[9]

• Convenience and Steakhouse.
• Service was not good.

“Not a good hotel if traveling with children seems the hotel markets to business and adult travelers. I think the poor service we received was based on me traveling with my daughter, neither the bellman or valet offered to assist with bags when we arrived we were out-front for several minutes, not until I started puling bags out of the trunk did they offer to help. Our statement was not correct and customer service poor.”

Aug 20, 2008 by Lynda from Vancouver, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great location and the staff was excellent gave great directions, very friendly, and valet service very quick.
• The rooms are a bit dark due to poor lighting in hallways and lamps.

“Stayed at the hotel Aug 17 to 20 and was very pleased with the experience. Location is perfect. easy access to highways, Pearl District, shopping, and Powell Books. Staff was the best thing. So friendly and helpful and that includes concierge, valet and front desk. Lobby is grand old hotel while rooms are spacious and modern great combination. No hesitation in recommending for a range of traveller types. No hesis.”

Aug 20, 2008 by Amy from Pasco, WA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[8]

• Very friendly Staff.
• Room was dusty.

“My stay at the Benson was lovely. The bar was fantastic and the staff was more than helpful. The room service was great. I would definitely stat here again.”

Aug 20, 2008 by Jonni from Eugene, OR
Overall Rating: 5
Cleanliness:[6] • Staff:[9] • Location:[8]

• The old charm, in the dining area, also the dining was superb.
• The room was a huge disappointment, small, dark, and not up to date.

“We frequent Portland quite often, and stay in the downtown area. The Benson is a landmark, because of the many years, that it has been there, but we will never stay there again. It was hot in our room, small, and not very clean.”

Aug 19, 2008 by Linda from Woodinville, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Beautiful ambiance.
• Expensive parking for Portland.

“I loved it and thought it lived up to its wonderful reputation.”

Aug 17, 2008 by Betty from North Vancouver, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Fitness centre, morning coffee in lobby, concierge, accommodated room type request, room renovations.
• Daily parking fee too high, no free high-speed internet access, no pool, small bathroom, old hotel feel.

“Would rate hotel as 3.5 star.”

Aug 17, 2008 by Kursty from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The hotel is well established, with high quality services.
• The room we stayed in was dingy, backing onto another tall building and with poorly-working blinds and inadequate lighting.

“The Benson is a traditional hotel; almost 100 years old. this brings with it a refined approach to service, one where the guest is treated with polite respect.”

Aug 15, 2008 by Laura from Vancouver, WA
Overall Rating: 5
Cleanliness:[9] • Staff:[4] • Location:[9]

• Good location.
• No pool or spa, small bathroom, not prompts service from front desk.

“Clean and fine, but not exceptional in anyway. Recommended for more of a business traveler, not romantic, no interesting artistic touches. Very traditional.”

Aug 14, 2008 by Jeanette from Gold Hill, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Centrally located, very clean, helpful staff.
• No DVD player. Poor lighting in bathroom for makeup application.

“I have stayed there on several occasions and have always found it enjoyable.”

Aug 12, 2008 by Thomas from San Francisco, CA

Cleanliness:[8] • Staff:[8] • Location:[8]

• Had nice corner room assigned to me with beautiful views.
• There was nothing exciting about the beds, and no in-room safe to lock valuables.

“Overall a good experience, although it always seems like I get the Benson in Portland as the 'go to' hotel for 4 stars in Portland. I was appreciative of the upgrade, but this hotel does not meet what I would typically consider 4-star. Maybe just getting a bit older and needs a refurbishment?”

Aug 7, 2008 by Mike from Novato, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Friendly staff, wine tasting in the evening is fun.
• Failed to clean the room after 1st night stay. Expensive Parking.

“Friendly hotel located in Downtown Portland.”

Aug 7, 2008 by Patricia O. from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful, impressive lobby. Convenient parking. Comfortable beds.
• Phone and clock in room were broken, needed replacing while we were there.

“Beautiful hotel in a prime location. Great value for the price.”

Aug 4, 2008 by Anthony from Seattle, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great downtown location.
• No workout facility.

“This is an older historic hotel, so you have to take the good with bad. There was not workout facility and the rooms had the original windows ( a nice touch, but we were downtown so even with the windows closed traffic was easily heard even on the 12th floor). The Tempurpedic mattress was nice, but it seems like it would take a couple of nights more nights to get used to. The staff was friendly and the happy hour free wine is fun.”

Aug 4, 2008 by Russell from Vancouver, WA
Overall Rating: 1
Cleanliness:[10] • Staff:[5] • Location:[8]

• Restaurant and cleanliness staff tried to corrected problem.
• This hotel is a bate and switch hotel.

“Upon arrival as I checked in the clerk informed me that my room was not ready and took my cell number to call if was ready. I traveled around town a couple hour and decided to return to the hotel and wait in the lobby. I told the clerk that I was now here and he would not need to call me. He looked in the in box and told me my room was ready. Why took my cell if not really going to call. The bigger problem was when I went to the room and it was like a closet, not satisfied because I was spending my 25th anniversary. She upgraded me to a new room that was better.”

Aug 3, 2008 by Sara from Sherman, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[5] • Location:[10]

• Old and beautiful.
• The concierge (man) at the desk was rude and pompous.

“Beautiful, lovely old hotel which has been kept up well. Our room was large and very clean. We enjoyed the wine tasting at 5:00.The location is great and near MAX.”

Jul 30, 2008 by Steve from Pt Orchard, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very helpful staff.
• Valet parking only. Limited access to car.

“I'd recommend the Benson Hotel for an upscale stay in downtown Portland.”

Jul 26, 2008 by Charlotte from Vancouver, BC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Most of staff seemed very professional.
• One queen bed, 2 adults, 2 children.

“Old style charm, with staff to match, except for one clerk at check in. Only hiccup was one queen in room for 2 adults and 2 kids.”

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Amenities at The Benson Hotel A Coast Hotel, Portland

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Restaurant Room Service Television with Cable VIP Rooms/Services