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Sutton Place Hotel 4-star

845 Burrard Street, Vancouver, BC, Canada

Of all LUXURY Vancouver Hotels, with its elegance and charm, The Sutton Place Hotel brings a taste of Europe to one of North America's most beautiful cities.[more]

  • Amenity Highlights — Pets Allowed, 24 Hour Front Desk, Babysitting/Child Services, Bar/Lounge, Restaurant
  • Average User Rating: 9.0 [rate it]
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Photos of Sutton Place Hotel, Vancouver

User Reviews for Sutton Place Hotel, Vancouver

Average User Rating: 9.0
Overall user rating
Cleanliness:[9.5] • Staff:[9.5] • Location:[9.5]
Based on 142 user ratings

Sep 2, 2008 by Nicolas from Phialdelphia, PA
Overall Rating: 9 Overall user rating
Cleanliness:[10] • Staff:[9] • Location:[10]

  • Location and comfort.
  • Restaurant price.

“Perfect location in a wonderful city. Friendly and very professional staff. Nice looking restaurant with amazing brunch, too expensive for us though.”

Aug 31, 2008 by Chris from Spokane, WA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[9]

  • Nice rooms.
  • Small water leak in shower tile.

“Friendly and not stuffy, beautiful through out, friendly room service and fast elevators.”

Aug 8, 2008 by Eric from Fallbrook, CA
Overall Rating: 9 Overall user rating
Cleanliness:[8] • Staff:[8] • Location:[9]

  • It had a nice gym.
  • Outside bell staff could have been more helpful.

“Overall this was an excellent hotel. On the same trip I staid at the Fairmont just down the street and Sutton Place was better.”

Jun 9, 2008 by Melissa from San Antonio, TX
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • I liked everything.
  • There was nothing I did not like.

“I loved this hotel. The staff is so friendly, the rooms spacious and clean. The location for downtown and Cruise ship terminal can't be beat.”

May 1, 2008 by Judy from Calgary, AB CA
Overall Rating: 4 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[10]

  • Hotel lobby and staff were very pleasant.
  • Our room had no air control so it made it very uncomfortable to sleep in. Window opens at night incredible noise outside.

“Great location and well maintained hotel. Caution staying here as there is no air control ability in the rooms. Very warm at night and not able to leave window open as it the hotel is located in a very busy part of the city. I would not stay here ever again.”

Apr 19, 2008 by David from Hutchinson, KS
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Very friendly staff.
  • The beds were small in the two bed rooms.

“Very upscale hotel in the heart of the shopping and theatre district. Friendly and helpful staff.”

Apr 9, 2008 by Stephanie S. from Waltham, MA
Overall Rating: 9 Overall user rating
Cleanliness:[10] • Staff:[8] • Location:[10]

  • Pleasant atmosphere, beautiful flowers in lobby, nice room appointments, soothing luxury.
  • Expensive local calls, internet, pool in odd location - have to go through lobby, cross building in robe. Staff perhaps a little over eager.

“Beautiful hotel. Very comfortable rooms, beds, towels. Shower water pressure isn't great. Friendly staff, quick to try to amend problems.”

Apr 3, 2008 by Rell from Ottawa, ON CA
Overall Rating: 8 Overall user rating
Cleanliness:[10] • Staff:[9] • Location:[10]

  • Helpful staff.
  • Suspicious stains on duvet.

“This is a great hotel for location, comfort and services. You can have a chocolate buffet or jazz brunch and the staff was very friendly when I came and went.”

Apr 3, 2008 by Michele from Kamloops, BC CA
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[9]

  • Awesome staff.
  • Small room.

“I have never stayed at a hotel that had twin beds in the room! Always a double or bigger. The staff and service was outstanding.”

Apr 3, 2008 by Jennifer from Milwaukee, WI
Overall Rating: 7 Overall user rating
Cleanliness:[8] • Staff:[9] • Location:[10]

  • Friendly staff.
  • Outdated decor and thin walls.

“Friendly staff with a great location. Hotel decor was a little outdated and atmosphere was a little stuffy. Nice views of Downtown, but the rooms were noisy.”

Apr 2, 2008 by Paul from Victoria, BC CA
Overall Rating: 7 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Staff was great.
  • Gave us 2 single beds, and mattresses were horrible.

“Mattresses were unacceptable. Staff was great though and pool was very small for a 5 star hotel.”

Jan 26, 2008 by Mary from Puyallup, WA
Overall Rating: 9 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • The service was outstanding the hotel was clean and the people friendly.
  • The pool was closed for renovations.

“The service upon arrival is prompt, professional, and friendly. The hotel was very clean and nicely decorated. The only problem was that the pool was closed for renovations which was a huge let down for the children. Our stay there overall was outstanding and a great location.”

Jan 25, 2008 by Kay from Vancouver, WA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[9]

  • The check in was especially welcoming.
  • I really liked it all but the room was a little small.

“This felt like a fine hotel without the stuffiness. I was comfortable with my son -14 yrs, exploring the amenities alone and the staff answered his questions respectfully. The beds/bedding were very comfortable and rooms cleaned in a timely manner.”

Jan 24, 2008 by Ian from Richmond Hill, ON CA
Overall Rating: 5 Overall user rating
Cleanliness:[10] • Staff:[9] • Location:[10]

  • Good location.
  • Pool being reconstructed; I bought a swimsuit, and had to return it!

“Nice enough hotel in a great location; nothing special.”

Jan 22, 2008 by Cari from Edmonds, WA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[9]

  • The staff was absolutely wonderful and accommodating.
  • The hotel pool and Jacuzzi were closed for renovations.

“This is an excellent hotel to stay at for a couple or if traveling on business. The staff is friendly and knowledgeable and the room, albeit small, was beautifully decorated. The restaurant and lounge is right off the lobby and the chocolate buffet was incredible.”

Jan 15, 2008 by Dennis from Summerland, BC CA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • It is well located and well run.
  • Nothing.

“We have stayed before and it is great.”

Jan 8, 2008 by James from White Rock, BC CA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Friendliness of staff and their commitment to making you feel special.
  • Nothing to complain about.

“Superb central location, excellent service, superbly designed and appointed.”

Nov 24, 2007 by Amy from Portland, OR
Overall Rating: 4 Overall user rating
Cleanliness:[7] • Staff:[6] • Location:[9]

  • Location.
  • Overpriced for outdated accommodations.

“French provincial feels but a bit dingy and outdated. Lobby played Vividly Four Seasons continuously, no variation in music. Restaurant was extremely overpriced, moderate quality and lighting was poor. Chocolate buffet did not offer delicate or superior choices, the menu items were mediocre. Good service but a bit stuffy.”

Nov 15, 2007 by Brenda from Victoria, BC CA
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[9]

  • I liked that they upgraded us to more space.
  • Parking price.

“The staff was excellent, the room was very nice, and I enjoyed our stay at the Sutton place hotel.”

Nov 11, 2007 by Michael from Victoria, BC CA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Atmosphere, tranquility, room comfort.
  • Nothing!

“A very pleasant stay - highly recommended.”

Amenities at Sutton Place Hotel, Vancouver

  • 24 Hour Front Desk
  • Babysitting/Child Services
  • Bar/Lounge
  • Concierge
  • Free Newspaper
  • Hairdryers Available
  • Handicapped Rooms/Facilities
  • Laundry/Valet Services
  • Meeting/Banquet Facilities
  • No Smoking Rooms/Facilities
  • Parking
  • Pets Allowed
  • Restaurant
  • Room Service
  • Safe Deposit Box
  • Television with Cable
Hotel Representatives:

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