Grand Mercure Roxy Hotel

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User Reviews for Grand Mercure Roxy Hotel, Singapore City

Average User Rating: 5.5 Cleanliness:[4.0] • Staff:[6.5] • Location:[6.0] Based on 2 user ratings

Dec 17, 2007 by Alex from Maryland
Overall Rating: 5
Cleanliness:[3] • Staff:[7] • Location:[5]

• Convenient location, good shuttle service, great brunch.
• Room cleanliness and upkeep very lacking.

“We had a 12am flight and needed a hotel for the night. We opted for the Grand Mercure instead of the Changi village even though the latter is closer to the airport because the trip advisor reviews were better. We arrived and Changi airport checked at the hotel info booth regarding the hotel shuttle and were on the shuttle 15 minutes later (they run every 30 minutes) check in was fast and courteous but the room was a major disappointment. The furnishings were very worn looking but what really bugged us was that the carpet was filthy, the furniture covered in a thin layer of dust, the bedside table had a spill down its side which had not been wiped, the bath tube had several coin size chipped off paint, the towel holder was singing and the sink looked like someone had only given it a quick wipe and not cleaned it. For 250 sing dollars I was expecting a lot better. The rest of the hotel is in much better shape and the breakfast brunch buffet, though not included and a bit pricey at 23 sing dollars, was top notch. Because I believe cleanliness and proper upkeep is a must in a hotel room, I do not recommend this hotel and next time will spend a bit extra to stay at a nicer hotel Downtown. .”

Amenities at Grand Mercure Roxy Hotel, Singapore City