Mercure Paris Tour Eiffel Suffren

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User Reviews for Mercure Paris Tour Eiffel Suffren, Paris

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Mar 6, 2008 by from New Milford, NJ
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[6]

• I feel that the location was very convenient in terms of access to the Metro.
• I felt the quality could have been much better. I went to the desk 3xs before I got a satisfactory room. The linens were dirty. Rooms were shabby.

“I feel that the hotel's location was good. The Eiffel Tower is two blocks away and that is the only highlight of my stay at Mercure. However, this was not a four star hotel. I specifically requested a non-smoking room. The first room I received was smoking. I went back to the concierge and was given a key for another room, which clearly had not been cleaned (the beds were unmade and there was garbage on the floor). I had to go back for a third time to receive the key for another room. I had to call 3 times for maintenance to come to fix it. The linens were not clean. Some towels had some disgusting brown stains, which were not inviting to use. Upon checking out, they tried to charge me over 250 extra EUROs for multiple breakfasts that I never had. I disputed this and they did remove the charges. This is an overpriced budget hotel. It was clearly not what I expected. It does not meet the standard of a 4 or even 3 star hotel.”

Dec 20, 2007 by John from York, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was absolutely excellent.
• Typical American complaint. No shower curtain and no wash cloths.

“This location is absolutely excellent. We loved the room. Small and very European. Good air quality, clean room, hot shower. Breakfast is a little expensive 19e.we was able to walk to many shops and cafes for our meals. The hotel restaurant staff is very nice. The front desk staff is very helpful with directions, van reservations, etc.”

Jul 21, 2007 by Z from Portocristo, ID
Overall Rating: 4
Cleanliness:[7] • Staff:[6] • Location:[7]

• Good location, close to Eiffel Tower.
• Very noisy.

“The location is good as a starting point for sightseeing, close to Eiffel tower, Metro line 6 and Batobus (boats). Big disadvantage is the noisiness, which in part comes from the hotel itself and in part from refurbishment work in the surrounding buildings. We changed rooms several times to get away from it.”

Jun 27, 2007 by Cindy from Sammamish, WA
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[8]

• Proximity to Eiffel Tower and other major tourist areas.
• Inability to accommodate a teenager in same room--had to book separate room.

“Showing wear and did not have the typical comforts such as luxury linens, separate bath/shower, roomy bathroom space, concierge, etc. Room size was slightly above average but small bath was cramped. Very disappointed that roll out was not available for child and had to book a separate room at the rack rate. No concierge and front desk wasn't always able to help with information.”

0 of 1 people found this review helpful.

Jun 23, 2007 by Chris from Fort Mill, SC
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[10]

• Location, location, location.
• Size of room and amenities.

“Hotel was in the perfect location, but the rooms are small and not that great. Hotels are a bit slow as well. For the price, it was ok, but not a great place to spend a long period of time.”

0 of 1 people found this review helpful.

Jun 3, 2007 by Christine from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The best location.
• The beds and pillows could be better.

“Only 2 blocks from Eiffel tower, the hotel was perfect for a tourist (like me). Cafes, restaurants, bakery, fruits stands were just a minute away. Thinner pillows and firmer bed would have been awesome. Over all, I would definitely stay there again.”

1 of 1 people found this review helpful.

Mar 27, 2007 by Trent from Plymouth, MN
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Leaving the hotel was great.
• Everything was horrible. I'd rather chop my arm off than stay here again.

“This hotel is disgusting and a shame to a 4-star (even a European 4-star) rating. The room was not cleaned each day, there was very little air conditioning, and the hotel neglected to fix a broken TV in the 4 days there. It almost ruined my vacation completely.”

0 of 1 people found this review helpful.

Feb 25, 2007 by Diane from Marietta, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location was excellent. The staff was very accommodating in both languages. They lead us to excellent sites and were helpful with any questions.
• Restaurant was not very accessible. There was no coffee shop or light meal opportunities

“This is an excellent hotel for business and tourist travel. The staff is very accommodating. The location makes travel, eating and sightseeing a convenient experience. I would recommend this location.”

Feb 25, 2007 by Gwen from Boston, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• You walk outside and literally you're at the foot of the Eiffel Tower. It's breathtaking.
• Corridors were a little shabby, plaster still on the wall in some areas.

“Loved the location, very near metro.”

Jan 27, 2007 by Chi from W Bloomfield, MI
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[10]

• Location.
• Plastic cup for a 4 star hotel?

“Hotel location is excellent, but room is very small, also with the 4 star level it has a plastic cup in a bag in bathroom?”

Jan 21, 2007 by Jason from Powder Springs, GA
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[9]

• It is a 2-3 minute walk to the Eiffel tower from the hotel.
• There is no concierge service and the front desk is not very helpful or knowledgeable.

“If you want a room with an Eiffel tower view, then stay at the hilton. The hilton actually blocks most of the view of the tower from your room. There is no concierge service at the mercury. This was very frustrating b/c the front desk is not very helpful - they were a front desk, not an informative concierge desk. We wanted site suggestions and the best advice to plan our days based on the activities we wanted to do. But the front desk just showed us a metro map and sent us on our way. Our best bet was to just walk across the sidewalk and talk to the hilton concierge. The rooms are also very small and somewhat old. Dents, dings, scratches on the walls, etc. We barely had enough space for the both of us and our luggage in the room. The bed was old and had weird spring lumps in it. The a/c was very weak. I would say it would be on the level as an old Hampton inn or a clean motel 6 in the USA. The good thing about this hotel is the location. Easy access from the champ de mars metro stop. A good hotel for a single business traveler. Definitely do not even think about trying to honeymoon here or plan a special romantic event here.”

0 of 1 people found this review helpful.

Dec 21, 2006 by Michael from London, AL
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[4]

• Nothing.
• Very small and ugly.

“Disappointed that we got this hotel as a 4 star hotel. Very bad value for money. Please keep your 4 stars-4 star.”

Dec 4, 2006 by Richard from Colorado City, TX
Overall Rating: 2
Cleanliness:[6] • Staff:[6] • Location:[5]

• Location.
• Room to small with two desk chairs very uncomfortable.

“Room was very small my wife and I could hardly move around, and two very small desk chairs were very uncomfortable. We have stayed in Paris several times and this was by far the worst room.”

0 of 1 people found this review helpful.

Nov 23, 2006 by Sherry from Winnipeg, MB CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• At check in we informed the guest relations clerk it was our honeymoon and he upgraded us a couple of floors to offer a better view of the tower.
• For a 4 * the rooms are decoratively outdated and do not have coffee makers in them.

“Reception was welcoming, rooms are small and outdated, have a minibus however no coffee maker. Breakfast is 21 euro/person, a little pricey and the food quality only adequate. ”

Nov 18, 2006 by Karri from San Antonio, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[9]

• Location to Eiffel tower.
• Gave us 2 twin beds wanted one king or queen.

“The location was great. The room was nice but we got two twin beds and wanted one king or queen. The drinks at the bar were expensive and the bartender was rude. The hotel desk staff was very nice and helpful.”

Nov 13, 2006 by Jean from Kansas City, MO
Overall Rating: 6
Cleanliness:[8] • Staff:[1] • Location:[9]

• The location was great - close to metro and sites.
• Staff misled us on time to get to airport by shuttle causing us to miss a flight to England.

“Provided everything you could need in an excellent location. Staff did misinform us about the time we would need to get a shuttle for the airport causing us to miss a flight to London. ”

Nov 12, 2006 by Jo from Glen Cove, NY
Overall Rating: 8
Staff:[8] • Location:[7]

• Extremely close to the Eiffel Tower.
• I have no idea how they got a four star rating. It is a three at most.

“This hotel is awfully close to the Eiffel Tower, except there are no views of it from inside the hotel (there are no good views at all). Very nice lobby and bar area, but the rooms are middle of the road, but clean. Not four star quality rooms more like three.”

Oct 26, 2006 by Daniel from Montreal, QC CA
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[8]

• Location and housekeeping.
• Not a 4 star , room far too small , facilities lacking for 4 star.

“Apart from the location, which is maybe a 4 minute walk to the Eiffel Tower, and a stones throw to 2 subway stops, we were not that impressed. This is not 4 stars in my book. It is great for big groups of travelers, but has absolutely no charm at all. I've been to Paris many times and the rooms are often small, but for a 4 star this was a joke. You expect more from a 4 star.”

Jul 11, 2006 by Ramesh from Houston, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Room size, lockers.
• It was unknown that they charge exorbitant prices for drinks in the refrigerator. No free internet. No free local phone call. Access charge on calls.

“No freebies. Every thing is charged. Internet access is very expensive. Phone calls are expensive. They kept some drinks in the room. I thought they are free. But they charged very high prices for drinks (ex: coke can $2.5. Staff is not friendly. Could not give cab number or book cab for me.”

Jul 10, 2006 by Naag. from Florissant, MO
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location - real close to Eiffel tower and number of other attractions.
• Room was kind of smaller compared to hotels in the US.

“The overall experience was pretty good. Most of the staff was friendly and courteous (except for the one, who was somewhat business like). The room was small, but comparatively clean. Bath tub did not have curtains, but had only a swinging door which only covered half the tub. Had to be real careful not to flood the bath room while taking the shower. One nice thing was it had a pull-away bed under a sofa-come-bed, so both our young one had their own comfortable beds. And, 4 of us stayed together in the room. While checking out check the bill carefully. There were a couple of items charged against our room for the breakfast we did not have, and a couple of telephone calls we did not make. In all, it was worth 170 bucks a day!”

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