Novotel London West

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User Reviews for Novotel London West, London

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Jul 7, 2005 by Hemalata from San Ramon, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was clean, comfortable and met my expectations vis-a-vis it's star rating

“Nice, modern, comfortable and conveniently located hotel. Only negative thing was they have mini bars which don't work as a refrigerator for your stuff..”

2 of 2 people found this review helpful.

Jan 5, 2005 by Anonymous
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• Clean, Modern, Vey nice looking rooms, Ample Parking, Helpful Staff.

“This hotel is clean and Modern. We stayed in the executive rooms which are very nice looking and comfortable rooms. The hotel is easy to find and in a good location and the staff are friendly and helpfull. There is ample parking at the hotel but you do have to pay for this the price is '1 per hour. We enjoyed are stay here and would definately use this hotel again.”

1 of 1 people found this review helpful.

Dec 16, 2004 by Heather from Pontypridd, United Kingdom
Overall Rating: 7
Cleanliness:[8] • Staff:[10] •

• Helpfulness of staff. Parking facilities.
• Room was poor with old, basic furniture and decor. Size was adequate. Needs refurbishing.

“Room standard could have been better.
Overall good, as staff good, facilities good, Excellent parking. Very accesible for Tube. Visiting Hammersmith Apollo so good location.”

Dec 14, 2004 by Christine from stourbridge, United Kingdom
Overall Rating: 6
Cleanliness:[8] • Staff:[6] •

• bathroom clean and well designed.secure car park
• light bulb hanging loose in bedside fitting.car park charges.

“Thought room was reserved on booking but arrived and had to give preferences again and agree to a different type of room, after three were suggested. Do you presume bookings will be cancelled? asked re car park as i checked out and was given directions but i had asked re ticket validation. When i got to the car park, the machine inevitably asked me to pay '42. My daughter was extremely ill during her stay (food poisoning) and i had to mess about going back to reception to get the ticket validated. Really feel prices should include breakfast rather than creating a '20 - '30 extra cost. hotel itself was fine but these things let it down.”

1 of 1 people found this review helpful.

Dec 14, 2004 by Amarjit from Hayes, United Kingdom
Overall Rating: 6
Cleanliness:[6] • Staff:[8] •

• It was close to the restaurant we had booked for the evening.
• The wash basin waste pipe was blocked. Did not expect to pay '1 per hour for the parking.

“I have visited many hotels of similar pricing. The accomodation was adequate. On suite bathroom facilities were not in full working order particularly the wash basin - blocked waste pipe. This was rather annoying but we did not complain as we had to get ready quickly and meet our friends in a nearby restaurant. Did not want to waste time complaining. The room we stayed in was clean. The drinks fridge was not fully stocked not that we had any drinks from here ! There was no bottled drinking water.”

2 of 2 people found this review helpful.

Dec 8, 2004 by James from Milton Keynes, United Kingdom
Overall Rating: 5
Cleanliness:[4] • Staff:[6] •

“I would not stay at this hotel again.”

Dec 8, 2004 by Trevor from Grantham, United Kingdom
Overall Rating: 7
Cleanliness:[8] • Staff:[8] •

• The Staff were very pleasant and very helpful
• The mattress in our room was a little old and torn

“Our stay at the hotel was very pleasant,the rooms were comfortable,and the hotel was very clean, However we felt the car parking fees were excessive as we were staying at the hotel. We have stayed in many Hotels and never have had to pay for parking before.”

Dec 7, 2004 by Anonymous
Overall Rating: 7
Cleanliness:[8] • Staff:[6] •

• Very clean, comfortable bed, nice room
• TV not working properly, expensive for no breakfast included

“Average - lovely hotel but not sure about value for money”

Dec 3, 2004 by Anonymous
Overall Rating: 5
Cleanliness:[6] • Staff:[8] •

• stayed in the Novotel serveral times and got what I expected
• At checkin despite my confirmation from you they had never heard of me!

“I wolud like to have known the confirmation email I received from you actually meant something and that when I checked in they would not have looked at me and said that I did not have a reservation desptie my confirmation and reference number. I have written to you about this but actually expect to receive a reply. For info, if you care, I am staying over again next week but booked through a different channel”

Nov 25, 2004 by Jerome from Suresnes, France;FR
Overall Rating: 9
Cleanliness:[10] • Staff:[8] •

“More infos to walk from the tube stations to the hotel”

Nov 24, 2004 by Anonymous
Overall Rating: 8
Cleanliness:[8] • Staff:[10] •

• Overall the hotel is very well presented with very polite and help staff.
• For the advertised cost of the rooms, they were nothing special.

“None of the specific requirements entered through the web site made it to my reservation. When I called to confirm (lucky I did or my kids would not have had anywhere to sleep!) they had extreme difficulty finding my reservation as my name was wrong.
The reservation staff were very helpful and answered all of my questions and attempted to accomodate all of my needs”

Nov 13, 2004 by Jonathan from Leeds, United Kingdom
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• Clean, good location, fast service, relatively well priced for London
• Cattle hospitality.

“Fine.”

Nov 10, 2004 by Anonymous
Overall Rating: 5
Cleanliness:[6] • Staff:[6] •

• Bar area, nice modern reception, efficient waiting staff
• Unclean bathroom, broken minibar, broken drinks dispenser, poor room service, poor staff English skills, expensive

“Having booked online, and read previous reviews I was expecting a modern efficient hotel. Reasonably well-signposted from Hammersmith Tube station (turn right from the District/Picadilly station - ignore the signs saying turn left!) you have to walk up dirty, unlit, concrete steps and ramps to get to reception - a personal security nightmare. However, the impression on entering the hotel was one of clean, airy, modernity, which is soon dispelled by the check in staff. Both check in staff (at 1800 on a Sat night) couldn't speak English very well, didn't know how to register the electronic room key and refused to take a Debit Card (despite the VISA symbol) as payment authorisation, although I had used it to book online. When we eventually reached the room (after incorrect directions from the staff) the water/ice dispenser in the corridor was broken, as was the Drinks Vending Machine, as was the in-room minibar!! Feeling thirsty, we tried to order drinks from room service, but was told that it would be easier to come to the bar and take them back upstairs! Furthermore, the Room Service food menu is a very limited choice (all salads, no snacks, sandwiches or even chips) and again we were told that for a sandwich, we'd have to go to the bar in reception, order bar food and take it upstairs. At this point I was a little bit disappointed, and had a shower to relax, although only one set of towels were in the bathroom, the WC was filthy and 2 of the 4 lightbulbs had failed. I tried to complain, but the woman on reception didn't know what a lightbulb was, so I gave up. The next day, on going down for breakfast, I was told that the room rate didn't include breakfast (it did, I checked my internet receipt) and I would be charged '30 for the two of us. '30!!!!!! That was the last straw, I left in disgust and will never EVER use a Novotel again, especially not that one. STAY CLEAR.”

Nov 9, 2004 by Anonymous
Overall Rating: 7
Cleanliness:[8] • Staff:[8] •

• Convenient for local attractions and transport into London
• Attractive contemporary bathroon but not always practical

“Availability of smoking rooms at time of booking”

Nov 5, 2004 by Anonymous
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• Clean and tidy
• Lack of tea / coffee / soap / flannels / shampoo ect ect

“n/a”

Oct 12, 2004 by jacqueline from Weymouth, United Kingdom
Overall Rating: 8
Cleanliness:[8] • Staff:[10] •

• Excellent restaurant & public areas. Like duvets on beds, excellent idea instead of blankets
• Rooms could do with upgrading, particularly bathrooms

“Had stayed there before so chose to stay again. The restaurant is excellent and the staff throughout the hotel are polite and attentive. Will definitely be staying again in the future.”

Oct 6, 2004 by Anonymous
Overall Rating: 9
Cleanliness:[10] • Staff:[8] •

• Clean, spacious and modern

“More information regarding car park and decent directions would be appreciated.”

Oct 6, 2004 by Christine from Huntingdon, United Kingdom
Overall Rating: 7
Cleanliness:[8] • Staff:[8] •

• It was clean
• Water pressure in the bathroom was very weak

“Fine for what we wanted.”

Oct 4, 2004 by Craig from Falkirk, United Kingdom
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Room was immaculate and very modern design. Plenty of space and very comfortable bed.
• The water pressure for the shower was not the best.

“Overall very pleased with hotel and would definately recommend it.”

Oct 2, 2004 by Lesley from Lightwater, United Kingdom
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Extremely clean, table service in the bar (which is great)and very friendly staff. Good location too.
• If I had a criticism it would be the bed, would have liked a better bed Room 7068.

“We have booked to stay again in November, the hotel is clean, close to the tube for easy access to London and out again, with good parking facilites. An ideal place to stay if like us you live in Surrey.”

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