Quality Hotel Gatwick

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User Reviews for Quality Hotel Gatwick, Crawley

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Aug 14, 2008 by Dorcas from Bridgetown MX
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[8]

• Staff attitude.
• Poor bedroom lighting, no pressing facilities.

“Pleasantly near to town center and airport.”

Aug 7, 2008 by Dale
Overall Rating: 9

• Everything was better then I though it would be.

“Very good and it would be my first choice when I go back.”

Jul 2, 2008 by Kris from Owatonna, MN
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Nice bed, close to Gatwick.
• Middle of no where.

“Great for an overnight near Gatwick. Staff was very helpful.”

May 17, 2005 by Hotel Guest
Overall Rating: 8
Cleanliness:[4] • Staff:[8] •

• modern new interiors. excellent breakfast buffet ladies
• large price for breakfast when all required was muesli and fruit

“will come again but shame breakfast rates so high”

May 13, 2005 by Michael from Norwich, United Kingdom
Overall Rating: 4
Cleanliness:[10] • Staff:[4] •

• nice tidy room
• quality of staff, room was next to all the plant equiptment so had an irritating background noise.

“Wasnt aware of the -u5 a night parking when staying there, thought it was only charged if leaving your car while away.

We got the impression that as we were paying less then we were treated worse, the location of the room in the hotel for example, some”

May 12, 2005 by Hotel Guest
Overall Rating: 6
Cleanliness:[8] • Staff:[6] •

• That I had to pay for the shuttle bus.

“If the hotel told me that I have to pay for the shuttle, I would have stayed at the other hotel.
Me and my husband paid 12 total only on the shuttle.”

May 6, 2005 by Hotel Guest
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Very Clean, Great Costa Coffee Lounge/ Bar,Great Poll and Gym

“The hotel is being renovated butthis didn't cause any problems and I didn't really notice. The reception and new coffee lounge was great.I was put in a brand new bedroom, really clen and fresh. The staff were very helpful and pleasant. The pool and gym wa”

Mar 9, 2005 by mark from gravesend, United Kingdom
Overall Rating: 6
Cleanliness:[6] • Staff:[8] •

• The pool and gym facilities were very good.
• check in was a great hassle. rooms were compact.

“When I attempted to check-in i was told that I did not have a booking, despite having a booking refrence number, I felt that the way this problem was handled by the check-in clerk made me feel un-welcome, the pool area and gym were well equipt and had friendly staff as did the main restaurant, I understand that the hotel was in a period of renovation but this did not seem to hinder our stay and was not that noticable although we were not warned of this at the time of booking.
Food in the restaurant was very good but a bit over priced.
The directions to the hotel were excellent.
I hope the physical improvements to the hotel go hand in hand with improvements in booking and greeting of customers at the front desk.”

Dec 11, 2004 by frederic from bruxelles, Belgium
Overall Rating: 8
Cleanliness:[6] • Staff:[8] •

“standard”

Dec 9, 2004 by Liz from Newhaven, United Kingdom
Overall Rating: 5
Cleanliness:[6] • Staff:[8] •

• We enjoyed the swimming pool and jacuzzi
• We were disappointed that the rest of the facilities were closed and that we had to listen to the building work as we relaxed.

“Considering the hotel had been updated, our bathroom needed renewing as there were cracks in the handbasin and the door had seen better days.We have stayed in other hotels in the area, and this was one we wouldn't be returning too.”

Dec 3, 2004 by Alastair from Sunderland, United Kingdom
Overall Rating: 6
Cleanliness:[4] • Staff:[8] •

• no nonsense furnishings. Ideal transit stopover
• refurbishment- no solarium available. Not mentioned on the booking website used

“Refurbishment affected stay even though I appreciate these things need doing. I chose hotel because of leisure facilities which were very limited. No warning on the website I used to book. When work is completed I will book again though.”

Nov 25, 2004 by Anonymous
Overall Rating: 7
Cleanliness:[8] • Staff:[8] •

• rooms clean,hotel facilities good, breakfast lovely.
• we thought transport to gatwick airport inclusive of price.Rooms in need of refurbish.

“There was an initial query over our internet booking,but this was solved prior to our arrival.It was only overnight stay, hotel was adequate for our requirements.Disappointed to find charge for transport to airport, as on booking via internet no charge was noted.However this was a prompt and quick service.
Some confusion also on checking out,the group being charged full price for breakfast despite having purchased discounted tickets,this was eventually sorted out,but did distress some members of the party as the bus arrived for the airport transfer and an element of panic began to set in! Bus service to airport efficent and arrived at airport within 10 mins!great!”

Nov 4, 2004 by Anonymous
Overall Rating: 4
Cleanliness:[8] • Staff:[2] •

• Handy for airport
• Poor service. No working remote. Empty minibar. Bad dinner.

“This hotel was very poor. I had to wait 15 minutes for service at the bar - the only member of staff was away getting food for that time. At dinner my Caesar salad was served with old lettuce and the waiter, having been asked for a fresh orange and lemonade still brought a lemonade. The remote control in my room was out of batteries and the Pay TV movie was of very poor (VHS) quality, and interrupted during the opening part by a request for a room number thereby missing some of the film. I also had to ask a waitress not to provide staff training within earshot as she spoiled our meal by talking about upselling to the customer (Make sure you offer drinks and extras to get the customer to buy more... it's called upselling.) Generally speaking I found this supposed 4 star hotel to be more like a boarding house, and would not recommend it.”

Nov 4, 2004 by Victoria from Nuneaton, United Kingdom
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• The staff on reception when we checked in were fantastic very helpfull and polite it was a pleasure
• The Lighting in the main part of the room was very dull and a lift with its own mind.

“Overall The stay was a real success it was in the exact location I needed and was a really nice Hotel.

The Staff that dealt with myself were exceptional polite, helpfull and very accomodating.

The purpose of my trip was for an Interview that I had the following day my mother also came with me and the hotel were good enough to let her stay in the room until my interview had finished as it was an all day event - I felt this was excellent customer service!

All the facilities were availiable as had been stated in the reservation details.

I had one very minor problem with the lift where it had a mind of it's own and the ground level button was not working correctly so i ended up going up and down a couple of times this was slightly frustrating at the time as I could not go down but I was able to resolve the problem after a couple of attempts.

As I previously stated I found the lighting in the main part of the room slightly dull it could do with a brighter light over the mirror.”

Nov 2, 2004 by Gareth S from Belvedere, United Kingdom
Overall Rating: 9
Cleanliness:[10] • Staff:[8] •

• Good parking facilities, handy for the airport, friendly staff and good food.
• The hotel bar could do with a facelift.

“The hotel is a good base for overnight stays before and after using Gatwick Airport. The facilities are good and the staff are friendly even if not all are familar with UK terminology (the waiter in the restaurant did not know the difference between lager and bitter for instance). The food is good and the bedrooms while compact are comfortable.”

Oct 29, 2004 by Anonymous
Overall Rating: 9
Cleanliness:[8] • Staff:[10] •

• It was pretty spacious
• Shortage of linens for bathroom as there were 5 of us

“We were very happy with this hotel, thought the bathroom was a little shabby but other than that we were very happy. the reception staff were very friendly and could not have helped more. They were fantastic.”

Oct 27, 2004 by Anonymous
Overall Rating: 4
Cleanliness:[2] • Staff:[6] •

• staff helpful and sympethetic
• hotel shabby, food awful and far too expensive

“i would have liked to know that i would be staying in what looked like a concrete 1950's era soviet tower block, that had been left to decay in chernoble”

Oct 15, 2004 by Moises from Sabadell, Spain
Overall Rating: 4
Cleanliness:[4] • Staff:[4] •

• desayuno bueno, habitaci'n un poco justa y le fallaban unas luces del ba'o.Habitaci'n muy fria, y calefacci'n muy ruidosa.

“Encontre la habitaci'n demasiado peque'a y demasiado fria. Los pasillos muy largos hasta llegar a la habitaci'n , y adem'no muy limpios, sobretodo, los del m'interior. El bar, mal servidos. En el restaurante nos dijeron que tenian reservas y no nos dieron ninguna mesa, pero la realidad era que si hab' mesas, y comprobamos que nunca se llenaron.”

Sep 27, 2004 by Anonymous
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• site de r'rvation, proximit''port, 'ipements/prix qualit'u personnel (disponibilit'serviabilit
• Chambre fumeur donn'dans le cadre d'une r'rvation Famille avec 2 jeunes enfants. docs sur pay TV dans la chambre des enfants...

“bien en g'ral. RAS”

Sep 24, 2004 by Anonymous
Overall Rating: 7
Cleanliness:[8] • Staff:[6] •

• Ample well lit parking and close to airport.
• Room and bathroom somewhat cramped.

“Recommended for a budget no frills overnight stay when travelling from Gatwick.”

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