Cheltenham Park Hotel

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User Reviews for Cheltenham Park Hotel, Cheltenham

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Apr 8, 2006 by John from Northport, NY
Overall Rating: 1
Cleanliness:[10] • Staff:[8] • Location:[10]

• Most staff friendly, good sauna and fitness room and pool.
• I was charged four and a half times what I should have been charged for phone use.

“I called a chat line from the room and for 180 minutes on the pound-per-minute chat line they charged me over 984 pounds! And they didn't say in their telephone brochures/guides that they'd charge that much for 900/premium calls. They gave no indication that they'd charge that much, and when I pointed this out to the manager she didn't care and was most unhelpful and said if I didn't pay my phone bill in full they'd call the police which they did. They were disgraceful on this matter.”

May 13, 2005 by Hotel Guest
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• beautiful hotel and nice comfy room
• Room very cold and room service breakfast failed to arrive!

“Impressive hotel and check in staff very friendly. Room very nice but also quite cold. Ordered room service breakfast which did not arrive and also waited too long for lunch the following day.”

Mar 31, 2005 by J from Wolverhampton, United Kingdom
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• found room and services very good
• was a long walk to room from reception

“overall was very pleased with our accomadation but found stairs a problem with pushchair but apart from this did really enjoy stay there”

Feb 2, 2005 by Anonymous
Overall Rating: 6
Cleanliness:[6] • Staff:[4] •

• The whole hotel looked rundown as if it needed a good lick of paint!

“Very adequate hotel for cost of stay - staff were young and inexperienced and this showed. We booked a table for 10 for dinner on the Saturday evening, confirmed it when we arrived on Friday afternoon and then when we went to the restaurant they said they knew nothing about the booking and we (all 10 of us!) had to hang around the entrance for about 10 mins while they put together a table. We were not offered drinks while we waited.”

Nov 13, 2004 by HUBERT from LONDON, United Kingdom
Overall Rating: 9
Cleanliness:[8] • Staff:[10] •

• Convenience to my social function as only one night stay.Helpful staff. Breakfast.
• Lack of outer descaling to electric kettle. Brown build-up on face of electric iron.

“Only stayed one night but have no reason to believed that standards would not have been maintained.

Although car park is extensive there was a wedding reception taking place on the day of my visit and it was not easy to find a space.

Check out some time before you actually leave to avoid the 11.00am queue.”

Nov 9, 2004 by Anonymous
Overall Rating: 4
Cleanliness:[2] • Staff:[6] •

• Bathroom was dirty, shower head missing and tiling leaves a lot to be desired.

“I would ask that my comments are viewed as constructive criticism.I would have liked to have been notified that this Hotel was indeed 4/5 star accommodation and NOT what I deemed to be 2 star. The bedrooms were disgusting to say the least. Cobwebs on the wall lights, most unclean kettles, which were truly unhygenic, grubby towels in the bathroom and grubby, discoloured rubber bath mat. Cold, cooked breakfast - ( not even luke warm!!! ) did not help matters either. All in all, very disappointing and I was charged for this !! The taxi service was good.”

Sep 25, 2004 by Anonymous
Overall Rating: 9
Cleanliness:[8] • Staff:[8] •

• Good room, nice facilities, comfortable chairs as well as beds.
• I very much dislike the practice of guests helping themselves to cooked breakfast products - I appreciate it saves the hotel time and staff but the resulting cooked breakfast is always very poor compared to one cooked specifically to your order.

“I would have liked to have known that having unloaded my disabled mother, I would then have to reload her because the rooms were no where near Reception and the main car park. Also, insufficient disabled spaces for car parking.”

Sep 2, 2004 by Anonymous
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• excellent food, helpful courteous staff.
• no lift!

“I would have liked a map of hotel before I booked as I found it too far away from my daytime venue. Also I needed to know that the hotel did not have a lift ro bedrooms.”

Amenities at Cheltenham Park Hotel, Cheltenham

AM/FM Alarm Clock All rooms non smoking Bar/Lounge Coffee Maker in Room Concierge Fitness Center or Spa Free Parking Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable