Amari Watergate Hotel

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User Reviews for Amari Watergate Hotel, Bangkok

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Apr 10, 2008 by T, from Edina, MN
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[9]

• Location.
• Staff, amenities, hotel needs updating.

“This is a four star hotel that is badly in need of updating. The staff is not helpful or friendly. However, it is clean and safe.”

Apr 1, 2008 by Nancy from Ca, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Comfortable, clean, spacious room, good location.
• Eating or drinking in hotel was expensive.

“Good, conveniently located hotel. Perfect for a short stay in Bangkok.”

Apr 1, 2008 by Katherine from Singapore
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[8]

• Nice new rooms. Tall building; useful if you are lost and need landmark.
• No free internet in room.

“Nice solace from the noise, hustle and pollution once you step back from the roads back to the hotel. Good location, wide choice of food and access to cheap massage parlors. Good spa and fitness facilities. No free internet in room. Only give new, renovated room if you ask otherwise they give you the old, undecorated rooms.”

Mar 19, 2008 by Peter from South Orange, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff: Excellent in every manner.
• The food was all excellent, except the guy who made omelets in the buffet, really nasty.

“Definitely exceeded expectations. When computer broke, the IT staff was well educated and quick to response. Thai massage was calming and relaxing. Thai 4 restaurant was yummy food and waitress was more then willing to answer all question I had about the food. Overall excellent hotel and would be happy to recommend to anyone.”

Mar 6, 2008 by Matthew from Saginaw, MI
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[3]

• Nothing.
• Service.

“Terrible experience for a five star hotel. The entire time I was there my phone in my room did not work and I missed several appointments because of this. Also check in was terrible for a 5 star hotel. Took me over 20 minutes and I had to change rooms.”

Feb 29, 2008 by George from Boynton Beach, FL
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[6]

• Nothing.
• Very poor experience.

“Lobby full of mosquitoes. Lobby internet never working. Staff very disinterested. Upper management couldn't care less about your stay.”

Nov 19, 2007 by Shannon from Calgary, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness and location to attractions.
• Nothing to note.

“Arriving in Bangkok after 30 hours of travel made us extremely happy to arrive at a place where we felt safe and pampered.”

Oct 23, 2007 by John from Highland Park, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The pool and health club.
• It is on a very congested street that has narrow crowded sidewalks.

“The Amari is a good hotel.”

Oct 20, 2007 by Duane from Spencerport, NY
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[4]

• The bell hop was very nice and helpful. This is only highlight.
• The bathroom was full of mold and the sink leaked on the floor.

“This is not a five star hotel. I had problems with my room. (old, tons of black mold all under the soap dish, sink leaked) I arrived at midnight and my kids were already asleep so no chance to change rooms. In the morning I went down (while my kids were sleeping) to complain and suggest free breakfast as a remedy. I told them I don't want to change rooms, my kids are sleeping. They said they did not have authority and the manager was in a meeting. They proceeded to call and send a fix it man to the room which woke up my kids. They then sent a catering services person instead of the on duty manager to talk to me and offer me breakfast 3 hours later. The duty manager left chocolates at check out. This was more like a transit hotel. If they had said 3 or 4 star I would have not been as upset. Prior I said at the JW and after at the Hilton so I know what 5 star service should be.”

Oct 4, 2007 by James from Glenview, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Staff was excellent.
• Lower level rooms could use some updating. Grand deluxe rooms were excellent.

“Amari had an excellent staff that was attentive to my every needs. The housekeeping staff was excellent as well. I would definitely stay at the Amari Watergate again when in Bangkok.”

Sep 28, 2007 by Scott from Apo Ae, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• The staff was very friendly.

“The hotel was in a good location. I have stayed in many 5 stars in Bangkok and this does not compare to 5 star hotels in Bangkok.”

Sep 28, 2007 by Danny C. from Weston, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Very expensive breakfast.

“Very nice location in Bangkok, clean and friendly. All staff was very helpful and even with early checkout you can have a shower before flying.”

Sep 10, 2007 by Young S. from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Closes for shopping (1 block from Siam).
• When I went, on outside wall construction.

“Hotel staff was very friendly got upgrade to deluxe room. Chinese & Thai restaurant are good.”

Sep 7, 2007 by Zachary from The Woodlands, TX
Overall Rating: 4
Cleanliness:[5] • Staff:[3] • Location:[5]

• It was satisfactory to get a night's sleep.
• There is no way this is a 5-star hotel.

“We were on a business trip in Bangkok, and had stayed 30 days at the Intercontinental Bangkok (a 5-star hotel), which is within sight of the Amari Watergate. After our business trip, we took a 4-day stay on the beach in Krabi, and had to return to Bangkok to fly home. I chose a 5-star hotel, in the hopes that what we'd receive would be equivalent to the Intercontinental. We were sorely disappointed. The staff was not friendly upon check-in. The room was noisy, and the walls seemed paper-thin. As I said earlier, it was satisfactory to get a night's sleep (I did not say "good night's sleep"). Getting our luggage down the next morning was a nightmare. You'd think that a "5-star resort" like Amari would have better English-speaking or understanding staff. We are in Bangkok on a regular basis. I will never stay there again, and you should seriously think about re-rating the Amari Watergate to a high-3 or low-4 star rating. The Intercontinental Bangkok is a true 5-star hotel. At best, the Amari should get 3.75 stars.”

Sep 5, 2007 by Nicolai from Meckenbeuren Germany, DE
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very friendly staff. Nice rooms.
• Nothing.

“A perfect place for shopping. Very cheap shopping area.”

Aug 26, 2007 by Zane from Seoul, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fantastic room! Great service.
• Nothing.

“We were given a grand deluxe room which was a surprise. It was fantastic. They let us check in early. Overall an excellent experience!”

Aug 14, 2007 by Michelle from Ironton, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The rooms.
• Location and too much traffic.

“It is a very nice hotel. Most sites rate it as 4 star not 5 star, but either way it is very nice. The only downside is the location. Siam Square area is very congested, and at most times of day, it takes a lot of time getting in and out. In addition, if you are lucky enough to find a taxi to drop you off there most will charge a surcharge for dropping you off in that area.”

Jul 24, 2007 by Javier from Airport West, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The size of the bed.
• Renovations still taking place woke me up!

“Great location and great facilities.”

Jul 13, 2007 by William
Overall Rating: 2
Cleanliness:[9] • Staff:[1] • Location:[1]

• Free wi-fi in lobby.
• Lazy staff.

“Third time I have stayed here and three times I checked out early morning and no staff would help me get a metered taxi to the airport. I have stayed at dozens of hotels in Bangkok from 3-star to 5-star and every hotel gets me a metered taxi to the airport. This is the only hotel I have stayed at that has not even tried to get me a metered taxi to the airport. On check out the duty manager had to come down and get me a metered taxi because the bell boy could not be bothered. This is not a 5-star hotel. A 5-star hotel will do anything to help the guest. Even 3-star hotels give the basic service of flagging down a metered taxi. Useless lazy staff - don't bother.”

Jul 13, 2007 by William from Whitby, ON CA
Overall Rating: 5
Cleanliness:[10] • Staff:[3] • Location:[1]

• Free wi-fi in lobby.
• Lazy staff.

“15 minute walk to public transportation. Taxi's going to the Watergate have to drive an extra 10-20 minutes to do a u-turn to drive you to the front of the hotel. Hotel staff will not help you get a metered taxi to the airport. The only "5" star hotel which won't help you get to the airport. I was expected to get a taxi myself out on the street. The showers, sauna, Jacuzzi, steam room, plunge pool were closed because of renovations. Very disappointing. Nice hotel but service is more like 3 star.”

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Amenities at Amari Watergate Hotel, Bangkok

220 AC 24 Hour Front Desk 24 Hour Room Service AM/FM Alarm Clock Air Conditioned Babysitting/Child Services Bar/Lounge Barber Shop Barber/Beauty Shop Boutiques Bus Parking Business Center Car Rental Desk Coffee Maker in Room Concierge Desk Conference Facilities Currency Exchange Disco Doctor on Call Drugstore Elevators Express Check In Express Checkout FAX Fitness Center or Spa Florist Free Newspaper Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Health Club

Horseback Riding Indoor Parking International Direct Dial Jacuzzi Lounge Maid Service Mini Bar Multilingual News Stand Outdoor Pool Parking Poolside Snackbar Porters Radio Refrigerator Restaurant Safe Safe Deposit Box Sauna Secretarial Service Security Smoke Detectors Sprinklers In Rooms TV Telephone Television with Cable Temperature Control Tour Desk Turndown Service Valet Parking Wake-up Service