Park Plaza Normandie San Juan

Photos of Park Plaza Normandie San Juan, San Juan

• Add your own photo of Park Plaza Normandie San Juan

User Reviews for Park Plaza Normandie San Juan, San Juan

• Add Your Own Review »

Apr 27, 2008 by Charlotte from Big Lake, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location nice, casino.
• Paying to park your car.

“Sheraton Hotel in old san Juan is in a beautiful location. Very Clean and accommodating. A pool and and Jacuzzi on top floor with view. Casino available with free drinks. Great place to stay.”

Apr 21, 2008 by Holly from Middlebury, CT
Overall Rating: 7
Cleanliness:[4] • Staff:[7] • Location:[7]

• The pool was really nice.
• We were on the first floor and it was noisy.

“For the price, this hotel was fine. Art deco style, but the room was big with a flat screen TV and CD player. The hotel has some age spots in different places. The pool was quiet and nice and very clean.”

Apr 21, 2008 by Nancy from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Large room and office area.
• A little shabby. Mold in bathroom, cracked vanity.

“It's an attractive small hotel but does not have a good beach area or any patio sitting area. Rooms are large and beds are comfortable. Easy access to Old San Juan. I would not rate it a 3 star but it's adequate.”

Apr 17, 2008 by Darren from Pearl City, HI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[5]

• Very clean, go an early check in, great staff.
• $10 cab fare min to any ware in san Juan.

“I have read allot of bad revives about the normally, but we really enjoyed our stay there, and would stay again.”

Apr 17, 2008 by Melanie from Jackson, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very beautiful, excellent staff-very helpful.
• Food was very expensive.

“The hotel is beautiful, the fish tanks behind the elevators are a nice touch. Our room was very big and the bathroom was clean. The water-pressure was unlike anything I have ever experienced-wow! Very friendly staff and the pool area was great.”

Apr 13, 2008 by Karen from Colville, WA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• The views from the easily accessed beach were unexpectedly beautiful.
• The room showed signs of water damage and possibly mold.

“The hotel is lovely to arrive at in the dark. A very loud party was going on at the main level, causing even our room on the 4th floor to be filled with sounds from it until about midnight. The views from the shoreline, just past the beach, were really great, showing us both the old San Juan side and the modern side. However, I wouldn't have felt very safe out there, even in daylight, if I weren't in a group.”

Apr 7, 2008 by Jane from Saline, MI
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[5]

• It was next to the Hilton could sneak in there and room was big.
• Pool area unkept no chlorine room carpet filthy.

“We got there at 2 pm and were told our room would be ready at 3 pm. Went back and then told come back at 3:30 pm. They did come find us outside at the pool to tell us when our room was ready. The art on the 3rd floor had awful pictures of war with blood and grenades. This is not a family hotel. This is the worse luck we have had with your service and we may not use it again.”

Apr 7, 2008 by Kristen from Evanston, IL
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[10]

• Had a lot to offer, social and lively.
• Rooms by the pool smelled musty and damp.

“Our room was by the pool which is in a separate building. We had to keep the A/C on high in order to keep the musty, damp smell at bay. The rest of the stay was fantastic! I would recommend staying in the main building.”

Apr 6, 2008 by Paul from Millburn, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Restaurant functioned only for Breakfast.

“Nice business hotel. Spacious rooms with work area and sitting room outside bedroom area. Free WiFi in all rooms. Minimal recreational facilities. Small pool,, beach etc.”

Apr 4, 2008 by John from Lafayette, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• We liked the huge suite and the cool art deco style of this hotel.
• The night desk clerk was never at the desk. 3 times I had to try to track her down.

“Hotel Norma die is a cool, posh, art deco place. It's 1930's design has been updated so the rooms are huge and the lobby and public areas are very nice. The kids said that they felt famous when they stayed there!”

Apr 1, 2008 by Les from Manchester, NH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff very accommodating. Large room seeded expectations.
• Not much beach area.

“The hotel management and staff were wonderful and extremely accommodating. Thankfully we did not find anything that would validate the negative comments of other reviews. The hotel is older but with great character. The room we had was suite like and very large with Ocean View. It had a separate area that was a romantic seating area with large windows overlooking the water. We had a large bedroom with very comfortable bedding, and a large bath. There also was a separate office area with a desk. It was an exceptionally large and great room, far beyond our expectations. All was clean and in order with many bathroom amenities and plenty of very large towels. Service was superior. The pool area was fine but the beach area was small and lacking. All in all we were pleasantly surprised as this hotel far exceeded our expectations as the other reviews we read were thankfully not true in our case. We would definitely recommend this hotel. The location was great. Near Condado Beach area and Old San Juan, next to the Caribe Hilton. I would say if you find something that needs correcting just ask management and I am sure it will be corrected. We were very well satisfied. We will return. Thanks to Jose and his staff.”

Mar 24, 2008 by Richard from Omaha, NE
Overall Rating: 6
Cleanliness:[5] • Staff:[4] • Location:[4]

• Close to public transportation to Old San Juan.
• Lots of traffic noise; spots on furniture and carpet, bed uncomfortable, room very humid and smelly.

“It is overpriced.”

Mar 14, 2008 by Rick from Layton, UT
Overall Rating: 1
Cleanliness:[7] • Staff:[3] • Location:[7]

• Good location, clean, well taken care of.
• Shower didn't work.

“We arrived and found that we didn't get double beds, told us they were booked up. I called them directly months before asking for double beds and it didn't matter. Shower didn't work, handle fell off shower. Staff didn't seem to care.”

Mar 9, 2008 by Adam from New Haven, CT
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[4]

• Service was good, accommodations.
• Hotel was not 3 star, rooms were just sufficient, furniture cheap, not many amenities.

“This hotel is good for a one night stay. The rooms were clean, but very noisy. Really no amenities to speak of. Pool area was ok, beach virtually non existent. I would not spend an entire vacation here. Hotel staff was very courteous and friendly. I would stay here again but only for a one night stop over.”

Mar 1, 2008 by Brenda from Algonquin, IN
Overall Rating: 3
Cleanliness:[5] • Staff:[1] • Location:[5]

• The room was big.
• Rude staff. 1st visit before our cruise the hotel had a water pipe break and we weren't able to sleep the first night due to yelling and cleaning.

“Rude staff! Elevators sounded like they were about quit any moment. No hot water even after they were suppose to fix it. Towels were odd. sometimes we got washcloths and sometimes we didn't. Hand towels didn't exist. Our first stay at the hotel a water pipe broke and we were kept up all night due to the yelling and clean-up crew. No beach area to speak of. The Hotel was run down!”

Feb 27, 2008 by Mary from Madison, WI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Unique and stylish decor, fair price, nice toiletries, great pre-cruise stay.
• The air quality was a little damp even with the AC.

“I spent one night at the Normandy in San Juan before a cruise. It met all of my needs. Staffs were very friendly. The decor was unique and stylish. It was a short cab ride from the airport and only 5-10 minutes from Old San Juan and the cruise port. The beds were comfortable. I wouldn't hesitate to stay here again.”

Feb 26, 2008 by James from Commack, NY
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[4]

• Nothing.
• The customer service at this hotel was horrible. The hotel is outdated and dirty.

“It was old, dirty and rundown. The customer service was horrible. We arrived at midnight and there was no room available. We had called two hours prior to arriving and they told us the room would be ready when we arrived. We had four people and requested two double beds, they said no problem. This was not available either. They sent up a roll away cot for my one son and the other had to sleep on a couch. They also had no extra pillows for the kids. They said they ran out. I would never return here or recommend this hotel to anyone.”

Feb 24, 2008 by Rich from Minneapolis, MN
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• Worn out tired, no value at all.
• Worn out.

“We did not even stay at the Normandy because of its condition, foul smelling room. We left and found another Hotel.”

Feb 21, 2008 by Cathy from Wyoming, MI
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[6]

• Very friendly and helpful staff.
• Old looking carpet and scuffed up walls.

“I had read horrible things about this hotel after I had already booked it. When we arrived we found a very old hotel that was probably grand at one time. With a little help it could be back to that state again. .”

Feb 16, 2008 by Joseph from Coraopolis, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location and beach access.
• Lack of washcloths.

“It was better than I anticipated and exceeded expectations.”

• View All User Reviews

Amenities at Park Plaza Normandie San Juan, San Juan

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Safe Deposit Box Shops/Commercial Services Television with Cable