Four Points Hotel and Suites Kingston

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User Reviews for Four Points Hotel and Suites Kingston, Kingston

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Aug 7, 2008 by Lina from Scarborough, ON CA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly receptionist- clean facilities-good location.
• It is good to have refrigerator in the room, welcoming basket, shower cap and toothpaste in the washroom and movie is expensive.

“In general the hotel has clean facilities, a good location and comfortable room.”

Jul 23, 2008 by Amy from Hagersville, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The low hassle check out and the ability to use your room card for both vending machines and the parking garage - this meant no searching for change!
• The hotel restaurant closed very early, 11pm on a Friday night and room service was not available after this time either.

“Very nice place to stay on a budget when traveling for business or pleasure. Its central location means that you are within walking distance of the water, Queens University, shopping and very nice restaurants. The only drawback is that the hotel restaurant, which also delivers room service, closes very early.”

Jul 8, 2008 by Kristin from Grand Rapids, MI
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[8]

• Staff was very friendly.
• It was very poor decor, aged and not in any way upscale.

“While the staff is very friendly and helpful, the hotel was no better than an economy option. The decor in the public spaces (lobby and halls) was no better than an old-age home. The beds were comfortable but the furniture and bath reminded me of a holiday Inn - an old one. I expected much nicer accommodations and amenities for the price, seeing as it was the most expensive hotel in the area.”

Feb 6, 2008 by Lisa from Orleans, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, cleanliness.
• Not willing to book a block of rooms for team travel.

“Good hotel, good location, plenty of restaurants nearby, clean, quick & professional service.”

Mar 1, 2007 by Kelly from Rome, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• Comfortable rooms, great views.
• Room service was very poor.

“This was my first time staying at this hotel, and I had mixed reviews. The hotel itself had great accommodations, very clean rooms, and comfortable beds. The underground parking garage was having issues reading room cards to let people in and out, and that was an inconvenience. The room service was less than stellar as well. I enjoyed my stay overall.”

Nov 2, 2006 by Shane from Kingston, ON CA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• It was clean, staff was friendly.
• Parking was awful and hotel was far too expensive.

“Clean, nice hotel in a good location. Staff were friendly and the check in was simple for a small town hotel. There was no form of express check in, so during peak periods a long wait to check in could be expected. The parking was hard to find, expensive and cramped. It was difficult to find a temporary parking spot just to check in. The lack of temporary parking almost caused me to go to a different hotel altogether. Overall, the hotel is nice and clean; however, it is far too expensive. The price is indicative of the Sheraton name but is not indicative of what you will receive from a hotel. I recommend going to a different hotel, you'll get the same thing for less money.”

Nov 1, 2006 by Patrick from Dorval, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• Excellent rooms, very clean & comfortable, free internet.
• A bit awkward to get to from the highway.

“Excellent overall, have stayed here twice and was impressed both times.”

Nov 1, 2006 by Christopher from Mississauga, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, Comfy bed, very clean, good value on parking.
• Nothing, the hotel met my expectations.

“Checked-in midday, friendly service gave me a king bed, didn't use any hotel amenities as we were very tired. Bed had very nice duvet, and complimentary water but I think that¿s because we were Star wood Preferred Guests.”

Sep 5, 2006 by Donna from Harper Woods, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely clean; helpful staff; centrally located; reasonable rate.
• N/A

“This hotel was extremely clean, had helpful staff, was conveniently centrally located, and had reasonable rates.”

Aug 27, 2006 by Linda from Plattsburgh, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room were large and very comfortable. We loved the pillows and the mattress. Much like I have a home. We slept beautifully. Air conditioning quiet.
• We had to paid $7 dollars a day to park. Electronic parking with room key didn't always work.

“Great hotel close to the water. Within walking distance were every kind of dining experience you would want to have: German, Italian, Greek, Japanese, and tex-mex. Afternoon walking was just great. We took in the lake at a sidewalk cafe and had wonderful food and wine. Stores were a treat like Cooks. We indulged in chocolate and then found a great shoe store and came home with some great deals on Maine Trotters (Which are now made in Brazil). Seemed like a European city with all kinds of languages being spoken. The hotel was really wonderful and we are planning on coming back for our yearly Christmas overnight.”

Aug 25, 2006 by Sheila from Hannibal, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very helpful when we had a problem.
• I felt the beds were not firm enough.

“It was very comfortable and fresh and clean, and very conveniently located in the water front area of Kingston.”

Aug 21, 2006 by Lisa from Allentown, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Sheraton always makes you feel like a good customer and is always very gracious and attentive.
• We were traveling with small children and felt we had to be quiet (which is sometimes hard with little kids!)

“Four Points Sheraton is located in the quaint town of Kingston, and only a short walk to the waterfront where you can enjoy the beautiful view and walk around town as well. The hotel is very well kept and the staff professional and helpful as would be expected from a Sheraton.”

Aug 15, 2006 by Mary from Oak Park, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very comfortable beds, big pillows, good shower.
• Had to pay extra for parking, no complementary breakfast.

“Very nice hotel with great beds and bedding. (Big comfy pillows and duvets.) Only had appetizer and salad at the restaurant (which we took as carry out to our room) but both were really good. Great location in heart of downtown Kingston. Lake Ontario in walking distance.”

Aug 15, 2006 by Barry from Manlius, NY
Overall Rating: 3
Cleanliness:[9] • Staff:[2] • Location:[8]

• Clean, comfortable room, good sauna.
• Front Desk tried to bill us twice; fitness area closed earlier than promised.

“The hotel is fine. We were treated as an inconvenience by security, who wanted to lock up the sauna early simply because we were the only two left in there. They also told me my credit card (a US Discover card) was overdrawn, when in fact a call to Discover showed that, as usual, our balance had been paid in full every month, but the hotel we were staying at (Four Points Sheraton, Kingston) didn't take Discover, and the fellow at the front desk was too uninformed to realize it, even after I asked him POINTEDLY if he was sure they accepted Discover. In short, we were treated poorly and condescendingly by uninformed or lazy hotel personnel, and won't be staying there again. ”

Jul 31, 2006 by Edward from Rome, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was fantastic. Beds were very comfortable.
• The pool was closed until over 3 hours after we checked in.

“I would recommend this hotel to everyone going to Kingston.”

May 10, 2006 by Kathleen from Thunder Bay, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean and quiet, comfortable beds, helpful, friendly staff.
• Tiny toilets - not high enough; hard to maneuver car in underground parking lot and to figure out how to activate "exit' gate.

“The Four Points Hotel is not that easy to locate - mostly due to construction on three of the four surrounding streets. Although not the new kid on the block, its rooms are very clean, tastefully decorated and the beds are comfortable. Staff were friendly and helpful and the pool area was quite inviting. Pool water was warm and clear.”

Apr 23, 2006 by Terri from Los Angeles, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Friendly staff and great location - very central.
• It was all good.

“This is a good hotel for business travelers. There are computer hook-ups in the room and it is very centrally located. There is a gym and swimming pool on the fourth floor of the hotel. The staff and friendly, helpful, and dealt with any request promptly. A very good hotel.”

Mar 16, 2006 by Andrew from Burlington, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very friendly and helpful staff. Clean. Comfortable.
• Was told a crib was in the room already, but it wasn't, but the crib wasn't needed in the end anyway.

“Exceeded expectations for the hotel. Fairly new, comfortable beds and kept clean, so it is still very fresh. Great downtown location, good natured staff. Two restaurants, decent pool and exercise room. Parking is $7 below ground, which was convenient, but the only long term option for someone with children, so you have to pay the fee.”

Mar 7, 2006 by Sama from Dearborn Hights, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The room was spacious, clean, and had internet excess. It also had a nice view.
• The room did not have a fridge.

“Overall, the hotel was in a very convenient location (near the university, downtown, and the lake). The decorations of the lobby were very nice and elegant. The staff was friendly. The rooms were spacious and clean. The beds were very comfortable. I would love to go there again. It would've been better if they had a fridge in the room, it would more convenient if one was to spend more time in the city.”

Feb 14, 2006 by Rob from Kenora Ontario, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Free internet.
• Paid parking, but not expensive.

“Terrific location.”

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Amenities at Four Points Hotel and Suites Kingston, Kingston

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Meeting/Banquet Facilities

Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Television with Cable