Hotel Emporio Acapulco

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User Reviews for Hotel Emporio Acapulco, Acapulco

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Jan 30, 2007 by Kathy from Minooka, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• They have bags of ice on the 14th floor.
• Nothing.

“We had a great time. The restaurants were good. I especially like getting bags of ice & the balcony over looking the ocean.”

0 of 1 people found this review helpful.

Apr 20, 2006 by Merritt from Reno, NV
Overall Rating: 1
Cleanliness:[7] • Staff:[4] • Location:[10]

• Location was good.
• Poor quality room with many things not working.

“This hotel has a lot of potential. However, the staff, room quality & housekeeping are horrid. Do not recommend to anybody you care about. Coffee pot was broken & leaks caused damage to clothes - they did not care. Hair Dryer did not work. Minibar not filled. Towels not replaced. Rude staff only wants your money. Dirty sheets. telephone not working. safe not working. lamps not working. Dirty towels at pool. Hidden charges. If I knew where to file a claim, I would. For sure I'll stay at a different hotel next time!”

0 of 1 people found this review helpful.

Aug 16, 2005 by Joe from Kaukauna, WI
Overall Rating: 4
Cleanliness:[8] • Staff:[1] • Location:[10]

• The swimming pools and location were terrific.
• Front desk staff was the worst I've ever seen.

“We recently booked our reservation at the Emporio through an on-line agent. When my family & I attempted to check-in, the front desk staff stated they did not have the reservation. I presented a copy of the confirmation and they then claimed that the agent never sent it. After about an hour of negotiation they finally gave us a room which we soon determined had not been intended for use. The wooden door casing was broken apart from a recent break-in plus a variety of items were missing from the room such as the remote which was necessary for the kids to use the TV. They fixed the door the next day without us asking so it's apparent they knew the condition when they checked us in. We continued to follow up with the front desk staff and they continued to state they still had not received the reservation. I reported the issue to the on-line agent and they followed up promptly. The Emporio staff initially stayed with their no reservation story but eventually came clean and admitted they were overbooked. This is the first time I've ever written a negative review of a hotel and as my title implies I do feel it's a shame because as many others have mentioned this is a beautiful hotel. Other than the ongoing front desk staff issues our stay was quite good. The pools are excellent and the rest of the staff was very helpful. The restaurant suggestions on various sites were spot on. We had dinner at the El Amigo Miguel closest to the cliff divers and walked up the hill to the 7:30PM show. The seafood was terrific and very inexpensive. As another reviewer suggested we had an evening banana's foster at Linda Vista. We found a cab driver who agreed to take us from the cliff divers to Linda Vista, wait for us and then drive us back to the hotel for $20. It's quite a long drive overall so we were very fortunate to find him. We had our breakfasts at El Fogon (across from the Emporio) and the wide variety of items we ordered were very good. I concur that these are all can't miss restaurants.In short, if you're willing to take your chances on the front desk staff at the Emporio you could get lucky and catch them on a night they're not overbooked and hence have a terrific lodging experience. May the force be with you! Viva la Mexico!!”

2 of 3 people found this review helpful.

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Amenities at Hotel Emporio Acapulco, Acapulco

120 AC 24 Hour Front Desk Air Conditioned Airline Desk Babysitting/Child Services Balcony Bar/Lounge Barber Shop Barber/Beauty Shop Beach Boutiques Bus Parking Business Center Car Rental Desk Concierge Desk Conference Facilities Currency Exchange Disco Doctor on Call Drugstore Elevators Exercise Gym Express Check In Express Checkout Fishing Florist Free Newspaper Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Health Club Indoor Parking

International Direct Dial Iron Jacuzzi Kitchenette Lounge Maid Service Mini Bar Modem Lines in Room Multilingual News Stand No Smoking Rooms/Facilities Nursery for Children Parking Pool Poolside Snackbar Porters Radio Refrigerator Restaurant Room Service Safe Deposit Box Scuba Diving Secretarial Service Security Smoke Detectors TV Telephone Television with Cable Temperature Control Valet Parking Wake-up Service Water Skiing Wind Surfing