The Water Club

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Sep 11, 2008 by Becky from Decatur, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Very trendy, the place to be seen.
• Cursory refurbishing is sloppy -- its not that impressive, really.

“The Water Club had great service, the staff was welcoming and accommodating. The recent remodeling is very nice on the surface (especially in the common areas.). Once we got into our room and really looked around we noticed that it was done a little bit sloppy and cheaply. I would stay here again, the location by the beach is great. There really isn't much food or entertainment wise (besides fast-food American style restaurants) in a nicely walk able distance though, which was a disappointment.”

May 8, 2008 by Richard from Oklahoma City, OK
Overall Rating: 1
Cleanliness:[5] • Staff:[7] • Location:[7]

• Pretty view from the pool.
• Infernal racket!

“Do not deliberately antagonize guests and potential guests. The San Juan, Water and Beach Club, a boutique hotel in San Juan, Puerto Rico attacks this rule. Big time! I climbed the crumbling steps up to the small lobby and discovered problem number one: In an effort to be, I suppose, the public areas are lit in a strange blue hue. It does look cool, I admit, but you soon realize you can't see a thing, especially if you've just come out of the bright tropical sunshine. I groped my way to an elevator and stumbled on the miss-aligned entryway. My friend has tripped on that twice, a fellow passenger told me. To this point, I admit, my complaints are rather trivial. Here is how General Manager really puts it to his guests: Noise. I'm talking chest-thumping, window-rattling, concrete-vibrating noise. As many as four nights a week, DJ sets up a frightening battery of tweeters, woofers and sub-woofers and fires off barrage after barrage of ear-splitting racket in the outdoor, rooftop disco. This could be fun if you want to party until well past 2 a.m. each night. Trust me, if you're over thirty, you're going to want to take out DJ, GM and anyone else associated with this amateurish excuse for a hotel. I tried calling the night manager one morning after 2 a.m. to run up a white flag of surrender, but no one would speak to me. Call back tomorrow, desk clerk instructed. A resort condo a few blocks away is organizing legal action to put a lid on this rude neighbor, a place that is giving Puerto Rico tourism a black eye. Water Club, take the racket inside, tone it down and, grow up!”

Apr 7, 2008 by Donna from Cape May Ct Hse, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• Different décor.
• The location around the hotel.

“The staff was very friendly, but the area around the hotel is not so nice. Its ok if youre only going to the beach.”

Mar 6, 2008 by Robin from Washington Dc, DC
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[10]

• It was right on the beach.
• There was no public space to sit and lounge.

“Style over substance. Room was nice enough - could have been re-painted. It wasn't very cozy, more sleek and cold. The lounge beds in the rooftop bar area need to be reupholstered; they were all ripped. Location is excellent, and lounge chairs and towels are provided for the beach. I wish there had been a public area, besides, the rooftop bar, to sit out and enjoy the atmosphere. Staff was not overly friendly. I liked the h2O products in the bathroom. All in all, it was a nice enough boutique hotel, but I'd probably stay elsewhere should I return to Isla Verde.”

Feb 6, 2008 by Mark from New York, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel was located right on the beach - Beautiful.
• The nightclub on the top floor played loud music until 1am.

“The hotel is beautiful and very well decorated, however it is a boutique hotel, meaning on the small side, but in this case size doesn't matter as the location clearly makes up for that. The business office was only a computer, no phone, or instructions on how to use the system so I effectively could not sign on. The staff was wonderful and very attentive. The club on the roof is awesome and the view and clientele was a blast, however, when it comes to trying to sleep for your next day's business, it was a challenge because the music was so loud until 1am. The loud music so late at night is the only negative. Everything else is an A+.”

Jun 28, 2007 by Marilyn from Las Vegas, NV
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[10]

• The cool water effect and proximity to beach.
• Housekeeping had to be told to clean floors and we had to ask for towels in the evening.

“The staff was unbelievably pleasant and there at a snap of the finger if your needed anything at all. They were there at your room with it within minutes. Great hotel except for housekeeping.”

Jun 24, 2007 by Jorge from Ponce, PR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel public spaces decoration is very chic.
• They should provide TV on demand service.

“This is a very chic hotel right by the beach. Superb decoration the bar at the roof top level can be very romantic, the rooms even though small are well decorated and very functional. Extremely friendly staff.”

May 21, 2007 by Loucinda from Jacksonville, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The nontraditional decoration and location on the beach.
• The rough bed linens and absence of a shower curtain.

“Overall, great value beach hotel in San Juan. Other than no shower curtain and scratchy bed linens, the hotel met our expectations. We loved the decor and the beach.”

May 19, 2007 by D.C. from Brooklyn, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very well appointed with great food and service.
• The shower area was attractive but not practical as water would escape to the floor to the bathroom.

“This property is an excellent choice with a wonderful theme setting of water cascading down the walls. It¿s very airy and bright with its decor and is truly an awesome place for a romantic vacation. Less so for the practical business traveler with the internet connection at a dated 10 mobs speed. But of course its main clientele are not business travelers as I was. The food was excellent and the staff is exceedingly friendly. Surely you will make your partner very happy if you stay at this wonderful property which is nicely tucked away on the beach in this popular area of Puerto recoils a short distance from many other upscale restaurants or the more regular eateries. In sum, this is a truly great barging if it¿s available.”

May 6, 2007 by Margaret from Marietta, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The front desk, door men & massage therapist, location, its funky with a view. Comfortable bed :)
• Suspect that 1st room was as clean as it should have been. Perfect correction. Up graded.

“There people happily, quickly, professionally and politely immediately corrected the one real issue. Kudos to them! I did recommend the hotel while there. I loved the comfortable bed and views along with the funky theme. It was fun and comfortable.”

Apr 30, 2007 by Martin M. from Nuneaton, CA
Overall Rating: 3
Cleanliness:[8] • Staff:[4] • Location:[8]

• Initial observations are quite unique.
• Loud music at check in, prefer to answer phone at check in windows dirty view poor unless you upgrade.

“More of a hotel for company found people to be distant and with all the water features found it a little noisy.”

Apr 11, 2007 by Adam from New York
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• Location.
• Everything else was awful. Worst hotel experience I ever had.

“The service was rude and lazy. The sheets were stained (I am not kidding). The blankets had multiple tears in them. The hotel was run down and badly in need of restoration. This hotel is a scam. Entirely smoke and mirrors. This hotel gives the impression it will be a top shelf experience on the web but upon scratching the surface, you'll see it is trying to get as much money as possible based on its overblown location. Towels and beach chairs were missing twice when I went to the beach. The waiters in the overpriced restaurant ignored you or treated you like you were bothering them. The rooms simply weren't cleaned properly. For two people in a room, they provided one robe even after I called and complained over and over. The room I was supposed to get was not available when I got there and I was given a lesser room (view of the parking lot) and they didn't adjust the price. I mentioned it twice, they said they would adjust it, then I did auto check-out and saw they still billed me at the more expensive rate. When I brought all of these things to the management¿s attention, they did nothing at all. They didn't even really accept responsibility. They offered a small discount and then never gave it to me. I fought over the bill with them for weeks afterward. They never gave in. I approached the management company of the hotel - they sent me back to the manager of the water club. It was like a bad dream. For a hotel that charges as much as the Ritz, the experience doesn't even come close. Just stay at the Ritz - the service is great; it's right on the beach (rather than crossing the road filled with bums to get to the beach) and has a great pool (unlike the wick¿s crappy and tiny pool). The water club ruined my vacation; don't let the same thing happen to you.”

Apr 2, 2007 by Ag from Fremont, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The friendliness of staff, and the food.
• The a/c unit in my room flooded it, and I had to be relocated to another room.

“Great food, music and friendly ambiance!”

Apr 2, 2007 by Alberto from Germantown, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice building decor, female staff is gorgeous.
• Hotel's restaurant food is pricey and not that good.

“This great hotel is located right at the beach. Elevators have a water fall in the back wall! Rooms have these white vaporous curtains with indirect blue light that produces a great ambient in the room. Stay at the hotel, eat somewhere else.”

Feb 11, 2007 by Steven from Jericho, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Fun vibe!
• Rooms a bit sparse, some with no view.

“South beach style boutique. Friendly staff.”

Feb 7, 2007 by John from Fitchburg, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location on the beach.
• Upper floors very noisy.

“The experience of staying at this hotel was enjoyable because of the location. I recommend that if you have young children under 13 stay in the lower floors. This hotel is highly recommended to the under 30 crowd because of the night life in the area and the terrace at the hotel.”

Jul 5, 2006 by Bich from Fountain Valley, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[7]

• Great after hours and weekend scene. Rooftop deck with live DJ, bar and sushi.
• Located far from "tourist" appeal of San Juan, but great for weekend/party scene.

“Maybe not located in the heart of tourist appeal of San Juan, The Water Club (and surrounding area) is the hot spot for weekend night life. The rooftop deck, live DJ mixing all genres of music, sushi and bar is only the beginnings of this hotel's "coolness." The decor and ambiance, the friendly staff and waterfall walled elevators will make you think that you're in a hip club in Miami beach. A few steps from the front door, spend the day lounging in chairs under umbrellas supplied by the hotel on the best stretch of San Juan's beach.”

Mar 1, 2006 by Suanne from Chicago, IL
Overall Rating: 4
Cleanliness:[3] • Staff:[10] • Location:[8]

• Great views.
• Very dirty, overpriced.

“For a new hotel, Water Club is very beat up, it looks like thousands of teenagers were partying right before we got there. The rooms are filthy, there were leaks in the ceiling so bad, we could not use the bath room. The bedspread, upholstery were filthy. Telephones did not work. Table lamps did not work.”

Aug 1, 2005 by Randy from Bothell, WA
Overall Rating: 3
Cleanliness:[3] • Staff:[8] • Location:[7]

• staff friendly
• room not clean,, ?sheets changed,somebody elses shoes under our bed, so obviously no floor cleaning

“nice location and very attentive staff. ”

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Amenities at The Water Club, Carolina

AM/FM Alarm clock radio Air conditioning Bathrobes all rooms Beach adjacent to property Child care services Color television with remote control Concierge services Cribs Available Dataports on phones Elevators Fire alarms/Smoke detectors/Sprinklers Fitness facility Hair dryer Handicap Access

Iron/Ironing Board Laundry/Valet Services Liquid Bar Meeting facilities Mini Bar Parking - fee Pool - outdoor Room service - limited hours Safe Tangerine Restaurant Tour Desk Two telephones Valet Parking Wet - rooftop bar