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Hotel Excelsior
801 Ponce De Leon Avenue,
San Juan, PR
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Average User Rating: 7.0 Cleanliness:[7.0] • Staff:[7.5] • Location:[6.5] Based on 375 user ratings |
Oct 23, 2009 by
Judy from Mount Horeb,WI
Overall Rating: 10
“From start to finish, the staff were wonderful - friendly and helpful in giving us travelers' tips and directions. They saved us a lot of time we could have wasted. The hotel is clean, and only ten minutes from Old San Juan by bus. All ideal for us.”
Sep 17, 2009 by
Jorge from Arecibo,PR
Overall Rating: 10
“Very clean, great location close to Old San Juan and Condado, Rooms where comfortable but small, with king size bed, may a queen size would fit better.”
Sep 4, 2009 by
Louis from Washington,DC
Overall Rating: 8
“The hotel was adequate and comfortable. General MAnager was abit aloof at addressing concerns and front desk staff was too relaxed about accomodations. I was put in a studio facing ocean which was great, but their was no elevator on my end of building and was on the fourth floor of a five floor building. Their was no wi-fi in rooms and had to travel down to lobby to use laptop everytime. Elevators were turned off at night and had to struggle up stairs late nights. ALot of painting, sanding and carpentry to get prepared for season with no safety precautions for guest (saw dust got in my eyes when I turned corner to go to car). No compensation for inconvience. General Manager was notified (Lou) but he was the least concerned.”
Aug 30, 2009 by
Nannette from Orlando,FL
Overall Rating: 10
“The friendly and professional employees made me feel welcome. The housekeeper was very detail oriented and my room was always clean and smell great.The lobby decor was edgy with an attitude and the pool was nice and the water warm and refreshing. Even though I was a tourist I wanted to stay somewhere that I was able to experience the real Puerto Rico and thats what I got and I was a very happy guest.”
Aug 27, 2009 by
denisha from New York,NY
Overall Rating: 7
“The hotel's lobby was appealing. The staff at this hotel was always very friendly and very helpful.”
Aug 21, 2009 by
Lee from Atlanta,GA
Overall Rating: 9
“Very nicely appointed hotel and room and very comfortable in good location. The staff was exceptional, though, with friendly smiles and very helpful information at all times. Would highly recommend this hotel and I will definitely stay again.”
Jun 25, 2009 by
Carlos Felipe from Caguas,PR
Overall Rating: 10
“A small hotel, but very friendly.”
Jun 4, 2009 by
Paul from Richmond,VA
Overall Rating: 8
“Small rooms, modern appointments and friendly staff.”
May 29, 2009 by
Jane from Dallas,TX
Overall Rating: 9
“Absolutely great hotel with great staff. Only three miles from downtown San Juan.”
May 21, 2009 by
from Chardon,OH
Overall Rating: 5
“Hour to check in and then another hour to get the room.”
May 16, 2009 by
William from Newtown,PA
Overall Rating: 7
“This hotel is good for a one night Prue-cruise stay. I would not stay here multiple nights for a vacation. It is too far from Old San Juan and the beaches. One would have to take a car or public transportation to get around. Nothing is within walking distance.”
May 2, 2009 by
Mark from Rome,NY
Overall Rating: 3
“The room was clean and the staff was average. The hotel did not offer food at reasonable prices. I would not stay at this hotel again.”
May 1, 2009 by
Javier from San Juan,PR
Overall Rating: 8
“Good for short and business stay!”
Apr 14, 2009 by
Dave from Mayaguez,PR
Overall Rating: 9
“Nice Hotel, no free parking (valet parling available).”
Apr 8, 2009 by
Melanie from Buffalo Grove,IL
Overall Rating: 10
“Located in a residential area with places to eat near by. Movie theatre and food store as well as bus stop out the door. Not sure if a family would stay more than an overnight before cruise but the staff is top of the line here. Probably good for business people.”
Apr 7, 2009 by
Della from Franklin,KY
Overall Rating: 1
“We arrived at the hotel at 4am because our flight was late. All we wanted was a hot shower, we had been on the plane for hours. Only to find they turn the boilers off until 6:30 in the morning.”
Mar 23, 2009 by
Erica from Mccordsville,IN
Overall Rating: 4
“The hotel it's self was nice. But that was all. Their was nothing spectacular. Parking was also $15 a day!”
Mar 18, 2009 by
Therese from Lynnwood,WA
Overall Rating: 10
“Very nice and comfortable - very clean - enjoyed my night there.”
Mar 16, 2009 by
Nancy from Chatham,Canada
Overall Rating: 9
“Clean, pleasant. Didn't use pool or restaurant so can't comment on that.”
Mar 15, 2009 by
Howard from Raleigh,NC
Overall Rating: 10
“Great hotel and staff!”
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