Hotel Excelsior

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User Reviews for Hotel Excelsior, San Juan

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Oct 23, 2009 by Judy from Mount Horeb,WI
Overall Rating: 10

• The friendly, efficient staff helped us in a thousand ways.
• We were frightened by a siren and loudspeaker (in Spanish) test one morning.

“From start to finish, the staff were wonderful - friendly and helpful in giving us travelers' tips and directions. They saved us a lot of time we could have wasted. The hotel is clean, and only ten minutes from Old San Juan by bus. All ideal for us.”

Sep 4, 2009 by Louis from Washington,DC
Overall Rating: 8

• The hotel location was adequate and well secured.
• MAjor renovations were in progress with an elevator being installed with alot of noise during day and alot of carpentry and painting.

“The hotel was adequate and comfortable. General MAnager was abit aloof at addressing concerns and front desk staff was too relaxed about accomodations. I was put in a studio facing ocean which was great, but their was no elevator on my end of building and was on the fourth floor of a five floor building. Their was no wi-fi in rooms and had to travel down to lobby to use laptop everytime. Elevators were turned off at night and had to struggle up stairs late nights. ALot of painting, sanding and carpentry to get prepared for season with no safety precautions for guest (saw dust got in my eyes when I turned corner to go to car). No compensation for inconvience. General Manager was notified (Lou) but he was the least concerned.”

Aug 27, 2009 by denisha from New York,NY
Overall Rating: 7

• I did not like the unclean look and feel of the carpet.Also the pool had this unsightly ring around it,eventhough I did see the attendant add chlorine

“The hotel's lobby was appealing. The staff at this hotel was always very friendly and very helpful.”

Aug 21, 2009 by Lee from Atlanta,GA
Overall Rating: 9

• Very comfortable hotel and room, but the staff was the highlight!
• Hotel Parking is valet only.

“Very nicely appointed hotel and room and very comfortable in good location. The staff was exceptional, though, with friendly smiles and very helpful information at all times. Would highly recommend this hotel and I will definitely stay again.”

Jun 25, 2009 by Carlos Felipe from Caguas,PR
Overall Rating: 10

• The price was affordable and location was excellent. It has nearby restaurants, movie theaters, supermarket and drugstores.

“A small hotel, but very friendly.”

Jun 4, 2009 by Paul from Richmond,VA
Overall Rating: 8

• Lobby was attractive.
• Guest rooms are very small.

“Small rooms, modern appointments and friendly staff.”

May 29, 2009 by Jane from Dallas,TX
Overall Rating: 9

• Staff was great.
• I
  wish the room was a little bigger.

“Absolutely great hotel with great staff. Only three miles from downtown San Juan.”

May 21, 2009 by from Chardon,OH
Overall Rating: 5

• Check in was horrible.

“Hour to check in and then another hour to get the room.”

May 16, 2009 by William from Newtown,PA
Overall Rating: 7

• Internet was fast.
• Parking was $15 a night.

“This hotel is good for a one night Prue-cruise stay. I would not stay here multiple nights for a vacation. It is too far from Old San Juan and the beaches. One would have to take a car or public transportation to get around. Nothing is within walking distance.”

May 2, 2009 by Mark from Rome,NY
Overall Rating: 3

• Price.
• Location.

“The room was clean and the staff was average. The hotel did not offer food at reasonable prices. I would not stay at this hotel again.”

May 1, 2009 by Javier from San Juan,PR
Overall Rating: 8

• Good location.
• Poor gym facilities.

“Good for short and business stay!”

Apr 14, 2009 by Dave from Mayaguez,PR
Overall Rating: 9

“Nice Hotel, no free parking (valet parling available).”

Apr 8, 2009 by Melanie from Buffalo Grove,IL
Overall Rating: 10

• Never have met a nicer or more helpful staff.
• My son and his family had a very small room.

“Located in a residential area with places to eat near by. Movie theatre and food store as well as bus stop out the door. Not sure if a family would stay more than an overnight before cruise but the staff is top of the line here. Probably good for business people.”

Apr 7, 2009 by Della from Franklin,KY
Overall Rating: 1

• Nothing.
• Everything.

“We arrived at the hotel at 4am because our flight was late. All we wanted was a hot shower, we had been on the plane for hours. Only to find they turn the boilers off until 6:30 in the morning.”

Mar 23, 2009 by Erica from Mccordsville,IN
Overall Rating: 4

• Loved the pool, and the cleaning lady was great!
• Inconvienient location.

“The hotel it's self was nice. But that was all. Their was nothing spectacular. Parking was also $15 a day!”

Mar 18, 2009 by Therese from Lynnwood,WA
Overall Rating: 10

• Helpful staff.

“Very nice and comfortable - very clean - enjoyed my night there.”

Mar 16, 2009 by Nancy from Chatham,Canada
Overall Rating: 9

• Clean, front desk staff and concierge staff good and friendly.
• Pool wasn't appealing - small area.

“Clean, pleasant. Didn't use pool or restaurant so can't comment on that.”

Mar 15, 2009 by Howard from Raleigh,NC
Overall Rating: 10

• Location was great, grocery store, movie theatre and beach within 1.5 mile walk. Bus stops are next block over!

“Great hotel and staff!”

Mar 12, 2009 by Lisa from Saint Clair,MI
Overall Rating: 10

• The staff was amazingly accommodating.

“I was not feeling well, but, we were hours early before check in time, having gotten off a cruise ship. The bell hop assisted us in getting a key to the pool area so that I could lie down. Within an hour, they got us into a room. The staff was like a blast from the past, old fashioned customer service all the way. They helped us find a pharmacy, restaurants, and called a cab when we needed one.”

Mar 11, 2009 by Veerender from Chicago,IL
Overall Rating: 9

• Overall very good.
• It's slightly away from beaches. It will cost 10-15 dollars each way to go to Old San Juan or any Beaches.

“It's a very good hotel with clean rooms and friendly staff. Beds were very comfortable.”

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Amenities at Hotel Excelsior, San Juan

AM/FM Alarm Clock Air Conditioned Babysitting/Child Services Barber Shop Barber/Beauty Shop Business Center City Center Coffee Maker in Room Concierge Desk Connecting Rooms Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Florist Free Newspaper Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities High Speed Internet Access Ice Machine In Room Movies

Iron Maid Service Meeting/Banquet Facilities News Stand Outdoor Parking Outdoor Pool Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Valet Parking Wake-up Service

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