Arora International Gatwick

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User Reviews for Arora International Gatwick, Crawley

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Jun 18, 2007 by Scot from Atlanta, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• It was very modern, clean and comfortable.
• The shower head placement (directly overhead) was not to my preference.

“I thought this hotel was fantastic overall. The staff was friendly; the room was very nice and quite high-tech (which was cool).”

Jan 4, 2007 by Raymond from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[5]

• Great room, courteous staff.
• Shuttle to Gatwick only once an hour.

“Excellent 4* hotel, close to Gatwick. However, shuttle only runs once an hour. From Gatwick, easy to take train 2 stops to crawly, walk north along the platform (i.e. Walk backwards), then ring bell to get access to hotel.”

1 of 1 people found this review helpful.

Dec 6, 2006 by Vicki from San Diego, CA
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[4]

• Bed was soft.
• Could not check in early and had to pay extra to do so food in hotel was very poor quality.

“Only thing good about this place was the comfortable bed will never stay here again got ripped off for the money I spent.”

1 of 1 people found this review helpful.

Dec 3, 2006 by Robert from Las Vegas, NV
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[6]

• Staff was great.
• Too far from Gatwick airport for my liking.

“Great staff. Clean but very plain hotel. No character you would expect from a British Hotel.”

0 of 1 people found this review helpful.

Oct 27, 2006 by Kathleen from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[2]

• New, modern very comfortable hotel. Staff were friendly.
• Location , Location, Location , too far away from LGW, too hard to get to.

“I would not class this property as an Airport Hotel or 4 Stars. My problem was with the hotel. There is no shuttle service from the airport. The small van they have has to be precooked once you are at Gatwick and runs on once per hour! The van also stops at 10pm. I came out from London at midnight on the Gatwick Express and had to buy another train ticket to Crawley and wait 40 minutes on a empty train platform. At Crawley I was on an open platform at 1AM in the rain with 2 suitcases. There are no trolleys or porters only stairs. At that point I could see the hotel, but there are no signs on how to get there to a small gate at the very end of the train platform. The next day, the van returning to Gatwick is on a first come basis and was already booked. It is a $30 cab ride to get back to the airport.”

1 of 1 people found this review helpful.

Oct 25, 2006 by Bill from Calgary, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[6]

• Value.
• Better description on how to get the shuttle.

“Excellent value, good shuttle service, fantastic room.”

0 of 1 people found this review helpful.

Sep 21, 2006 by Dan from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice, clean, modern.
• Smallish window.

“I really liked this hotel.”

0 of 1 people found this review helpful.

Sep 13, 2006 by Richard from Tallahassee, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Modern, and well maintained... airport shuttle complimentary.
• I found nothing to dislike.

“I would recommend this hotel to anyone traveling from Gatwick airport. Great restaurants within walking distance.”

0 of 1 people found this review helpful.

Aug 24, 2006 by Elaina from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Had to wait ONE HOUR for the shuttle to the hotel. Also, their number is not listed on the Shuttle Board, so we could not call them.

“It's beautiful and perfect for travelers out of Gatwick.”

0 of 1 people found this review helpful.

Aug 15, 2006 by Harry from Albuquerque, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was extremely friendly.
• There was only one wash cloth in the bathroom.

“The quality of the hotel was excellent.”

0 of 1 people found this review helpful.

Aug 4, 2006 by Norah from Clermont, FL
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[4]

• Room was beautiful and clean.
• Not the star rating that was advertised.

“We asked for a bellman to help with our luggage the morning of departure and the girl at the front desk pointed to the trolley and said we could take it our selves? Ate in the hotel restaurant for breakfast, table was sticky, told the server and they "shrugged" their shoulders. Understood this was an airport hotel, after arriving at the Aurora airport hotel, were told we were at the wrong one, had to pay a cab 21 pounds to get to another Aurora hotel 15 minutes away. Very frustrating after a long trip. ”

0 of 1 people found this review helpful.

Aug 3, 2006 by Pradeep from Plano, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean, close to airport.
• Requires a separate reservation for pickup from airport. Could do this when room is reserved.

“Excellent location; very clean; courteous staff.”

0 of 1 people found this review helpful.

Jul 13, 2006 by William from Las Cruces, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Awesome room, great shower, very comfortable bed!!!
• How to rent plates for carried in food.

“We got a total steal in this hotel. If you need transportation from Gatwick to the Aurora call the hotel two days in advance to arrange for their free shuttle. You will pay at least $40 for the round trip on your own in bus or cab fairs. I would also recommend go the Is Italian restaurant a good 15 minute walk away (some of the best Italian food we have ever had).”

1 of 1 people found this review helpful.

Jun 7, 2006 by Melvin from Madisonville, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Free Airport Shuttle.
• No top sheet on bed.

“Good place to stay near airport.”

0 of 1 people found this review helpful.

Jun 6, 2006 by Jim from Seaside, OR
Overall Rating: 3
Cleanliness:[9] • Staff:[3] • Location:[5]

• Nice quality - good bed.
• Lost reservation - didn't offer any offsetting courtesies.

“Nice hotel... a little out of the way. Staff is polite but they didn't make any effort to compensate for problem with hotel reservations or airport transfers that occurred through no fault of our own.”

0 of 1 people found this review helpful.

Jun 3, 2006 by Elaine from Lantzville, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Close to Gatwick airport and in a small town.
• Difficult to find from train platform, no signs and access gate was locked. Take a taxi.

“The hotel was very nice, but I was traveling with my 78 year old mother in a wheelchair. The web site says the hotel is accessed right from the train station, platform 2. It is, but there were no signs on the outside of the building. The access gate, when we found it, was locked and had stairs. There was an intercom to the front desk at the gate and they sent a young man right away who helped us up the stairs. The room was very nice although the hotel is right on the train line. It didn't bother us, but just to let you know, it can be a little noisy if people are bothered by that. The front desk staff were very nice, but they insisted on charging the room to my credit card even though I had already paid. I walked into town (about 3 blocks to shops and restaurants) through a nice residential area. Took a taxi back to Gatwick in the morning.”

1 of 1 people found this review helpful.

Apr 14, 2006 by Kathryn from Rothesay, NB CA
Overall Rating: 2
Cleanliness:[10] • Staff:[2] • Location:[1]

• Spacious lobby and great bathroom.
• Lack of easy airport transport, poor check out service.

“The advertised airport transfer did not exist nor was a courtesy contact number available. I waited 40 minutes and then had to reclimb flights of stairs to find a phone and having just arrived without British sterling, had to find an exchange to obtain money to do so. It cost me 15 pounds to take a cab. The reception staff was poor. An automatic 50 pound surcharge was placed on the room to cover any expenses that I might charge to the room even though the hotel had my credit card info weeks in advance. I certainly felt there was no trust in this hotel. Many things in the room were not working( kettle and hairdryer). The billing information could not be displayed on the TV. No speedy check out I was told that there was no space left in the van for the morning return to the airport and I would have to take a very early transfer. I became very annoyed and finally it was agreed to arrange another van. When I took the van, the driver had a friend in the front with him whose conversation was obviously more important than his job. When we arrived at the airport, he did not get out of the van and started to drive away...with my luggage. I had to run after the van to pound on the window to get him to stop. I obviously feel that as an airport transfer hotel this one was the worst I have ever experienced. ”

0 of 1 people found this review helpful.

Mar 17, 2006 by Jim from Winter Garden, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• New, modern, clean and staff very nice.

“This hotel hit the mark with 4 stars. It was one of the nicest hotels I have ever stayed in. It was high tech, comfortable, clean, modern and the staff had very good customer service. I would highly recommend this hotel even the President of USA or the queen of England.”

1 of 1 people found this review helpful.

Sep 15, 2005 by Jon from Kissimmee, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great airport hotel. Very friendly & helpful staff.
• Parking is a big problem.

“A bit difficult to find. If you are driving be warned that their parking lot cannot accommodate many cars and street parking is a nightmare. The hotel itself is great. Would definitely stay there again. Fantastic room and very comfy bed with those clean duvets. I wish all American hotels would switch to duvets instead of those bedspread which are only cleaned once a year.”

1 of 1 people found this review helpful.

Aug 23, 2005 by Charlie from Gainesville, GA
Overall Rating: 5
Cleanliness:[10] • Staff:[4] • Location:[7]

• Cleanliness
• Staff and being accomodating to the guest

“This hotel while clean lacks with service. The staff is very young, almost as if they used this hotel to train for other hotels in the system. The transport sticks to a schedule. On two separate occasions I had to wait 30 to 45 minutes to be picked up at the airport. The staff did not offer information regarding how the bus worked and that you had to book your trip. My overall trip to the UK was great except for this experience. I thought the staff was rude and not accomodating not only to me but to other guest. That is to say with one exception.Should I get to the UK again, I would not want to stay with this hotel again.”

0 of 1 people found this review helpful.

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Amenities at Arora International Gatwick, Crawley

24 Hour Front Desk 24 Hour Room Service Air Conditioned Airline Desk Bar/Lounge Barber Shop Barber/Beauty Shop Boutiques Bus Parking Business Center Car Rental Desk City Center Coffee Maker in Room Concierge Desk Conference Facilities Currency Exchange Disco Doctor on Call Driving Range Elevators Exercise Gym Florist Free Newspaper Game Room Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Health Club

High Speed Internet Access In Room Movies Indoor Parking International Direct Dial Iron Maid Service Modem Lines in Room Multilingual News Stand No Smoking Rooms/Facilities Nursery for Children Parking Porters Radio Refrigerator Restaurant Room Service Safe Secretarial Service Security Smoke Detectors Solarium Sprinklers In Rooms TV Telephone Television with Cable Temperature Control Turndown Service Wake-up Service