Park Plaza Nottingham

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May 4, 2005 by raymond from london, United Kingdom
Overall Rating: 4
Cleanliness:[4] • Staff:[8] •

• bed comfortable,aircon effective
• room wall dirty and scuffed,bathroom door frame dirty,no ashtray.
  sink plug not working.

“staff friendly and efficient”

Mar 26, 2005 by Mark from Orpington, United Kingdom
Overall Rating: 4
Cleanliness:[4] • Staff:[8] •

• Not much
• See below

“No soap in bathroom - box was empty. Very small room (117). Couldn't eat in restaurant because there was a party going on! That's just not good enough, and the only time I've ever not been able to eat in a hotel I've been staying in. Rang room service and at the 4th attempt, got through, and they didn't have any burgers left! As I didn't fancy anything else on the menu I went out to eat! For a supposedly 'upmarket' hotel, it was rather poor, and don't think I'll stay there again.”

1 of 2 people found this review helpful.

Feb 26, 2005 by Anonymous
Overall Rating: 4
Cleanliness:[2] • Staff:[4] •

• rooms are fairly large
• rooms and bathrooms lack cleaning

“the food at the restaurant was very good but service was too slow.
the rooms are of good size but as you can see need better cleanning as well as the bathrooms. This was not a problem last year.
In general I will recomend the hotel again, if in my next stay I can verify that it has change.”

Dec 15, 2004 by fred from doncaster, United Kingdom
Overall Rating: 3
Cleanliness:[6] • Staff:[4] •

“Hotel had a problem with heating! they did not telephone me to advise me that they had moved my booking to another hotel (Holiday Inn Castle marina OK) The wanted to charge same price! they stated they did not heve my contact details i have them on my confirmation from You! arrived late early evening with little time to swap around they would not substitute us for another couple! why me in the first place they could not say! I think due to internet booking. If had had a phone call I would have switched no problem but due to lack of communication I demanded a cheaper deal and got it after explaining the principals of customer service to the hotel receptionist (Martin)

Can I be compensated for my inconvienance? As I would heve liked to stay at what on the face of it looked a nice hotel (Modern)

Kind regards

fred Berry
07764636999”

Nov 29, 2004 by Anonymous
Overall Rating: 7
Cleanliness:[8] • Staff:[8] •

• Good clean spacious room with a comfortable bed.
• No soap in room!

“A good stay, having stayed many times at this hotel. Some rooms are better than others, seems a lottery as to what you are allocated.

Expensive room”

Nov 17, 2004 by Anonymous
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• spacious and clean
• i was told i'd get a bath robe and it didn't arrive

“the staff were very professional and helpful.”

Oct 19, 2004 by Anonymous
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• Hotel central location and quality and friendliness of staff. Incredibly comfortable bed and quiet room
• Few toiletries in the bathroom

“More information on valet car parking - map of where the hotel exactly was in the city”

Sep 25, 2004 by Anonymous
Overall Rating: 7
Cleanliness:[8] • Staff:[8] •

• Clean modern hotel, spacious rooms
• Room was very noisy from street traffic, despite double glazing.

“The hotel never takes any notice of the special requests section in your booking form. I always ask for a high floor, as it is quieter - the hotel never seems to have read that section.
The hotel restaurant is poor, offering fashionable Latino fusion food, whereas after a long day at work all I want is simple food that I can recognise, and to sit in a resaturant that does not have loud music and gloomy lighting!”

Sep 24, 2004 by Thomas from Totnes, United Kingdom
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• Loved the contemporary design
• TV in room didn't work. Need to offer Wifi rather than Ethernet internet access

“Great hotel, really clean and fresh decor, friendly welcoming staff all fluent in English, a great change from London hotels! A few more signs around the ground floor to the bar etc. wouldn't go amiss.

Room service food came quicker than promised even late at night. I was late-ish for breakfast - 9am. The breakfast room was untidy and many tables had not been cleared - it was actually difficult to find a table set for me to eat at. I don't remember seeing any staff in the breakfast room the whole time I was there. I think more staff are needed in the morning to keep on top of things. Would also be nice to be able to pay less for a continental breakfast if not eating a full English.”

Sep 22, 2004 by Anonymous
Overall Rating: 7
Cleanliness:[10] • Staff:[4] •

• Room was fantastic, loved the shower, cleanliness of bathroom etc
• The breakfast service. The member of staff who checked us out was rude

“The breakfast was appalling. Waited over 40 minutes in the reception area to be seated for breakfast, after having to remind the front of house girl to put our room number on the list as she forgot and left us. Then we got into the restaurant which was frankly filthy. The table we were seated at was dirty with no cutlery and left over items from the previous people. Hardly any food was left and what was there was greasy and tasteless. If it had not been for the fact that I checked out earlier I would not have paid for it. It was disgusting. When I complained about waiting the reception staff were rude and overall I did not find them friendly at all, they did not look me in the face or smile once.”

Sep 17, 2004 by tony from nottingham, United Kingdom
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• rooms clean
• no breakfast included

“a longer checkout time was requested on line but refused.this

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