Pueblo Bonito Emerald Bay

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User Reviews for Pueblo Bonito Emerald Bay, Mazatlan

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Jan 5, 2009 by j.annie from Seattle
Overall Rating: 9
Cleanliness:[10] • Location:[3]

• Great service personnel, light airy rooms.
• Timeshare pressure. Loudspeakers at pool.

“So-so. Remote, so somewhat captive. Too much money for food. Pool was pretty but crowded. Beach not swimmable. Decor was a little over the top. Stuffed animal heads on the bar walls? All of the extras they offer sound good but are bogus.”

Dec 24, 2008 by Robert from San Jose,CA
Overall Rating: 8

• It's away from the Downtown crowd so more relaxing.
• I felt like a lower class guest by some of the staff who were rude.

“Overall, the site does not give this place justice since the resort is quite large and remote enough to avoid the noise of the down town Mazatlan area. The rail road tracks within a few meters seemed quaint. The beach is nice and not too cold and well cared for. The staff seemed very happy to please you and kept things clean and calming. The only negative thing I found was that the receptionist was trying to give me some details and a woman demanded towels by pretty much leaning past me at the counter and redirected the receptionist, which turned me off so I just skipped the extra days. Overall a great place but I feel like some of the guests expect to be treated like royalty and I was just happy to be there.”

Nov 26, 2008 by Luis from Owens Cross Roads,AL
Overall Rating: 10

• Service.
• No wireless internet access in rooms.

“To complete the 100% of satisfaction you must provide wireless high speed internet access in rooms.”

Nov 4, 2008 by Ronda
Overall Rating: 10

• The pools and service are fantastic!
• The room service man had alot of troube hooking up our rented DVD player.

“This is an incredibly beautiful place to vacation with family and friends. We had our son's wedding at the resort while we were there. The wedding planner did an incredible job helping the bride plan everything she wanted. This is the fifth time I have vacationed there and plan to many times more.”

Oct 13, 2008 by Mary from Lake Elsinore, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[2]

• Great pool.
• NA.

“NA.”

Sep 7, 2008 by Kristen from Phoenix, AZ
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[4]

• Located near wedding we attended, great kids pool.
• Took too long to check in, didn't have king bed until following day.

“The Pueblo Bonito Emerald Bay is a great hotel if all you want to do is lounge by the pool. There are activities scheduled daily but beyond that there is not much to do out in Emerald Bay. The food is average and the prices are definitely resort prices. The beach is difficult to walk on (it is shaped like a huge bowl). As with any resort in Mexico, you will be recruited for time-share presentations. Very family friendly (they don't charge for high-chairs or cribs), they have a great kids pool, and all units have good kitchenettes. What they don't tell you. You can't take the free shuttle back to the hotel with groceries. So it is costly to go to town and stock up. You must arrange round trip transport at least 72 hours in advance. Otherwise you will pay $72 for cab fare.”

Jul 7, 2008 by Jason from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• Excellent resort and service. Very good food.
• A little far from town.

“Pueblo Bonito Emerald Bay is an excellent resort in Nuevo Mazatlan. Service is outstanding as is the food. It is a little out of the way as the resorts have out built the restaurants, shops, etc. There is a free, convenient shuttle to the sister hotel in the Golden Zone. Taxis will cost $20 to old Mazatlan or $10 from the sister resort. The resort is a little heavy on selling you a Timeshare, but if you can say no, you can easily earn $200 of food, spa, tours, etc for 2 hrs of your time. Overall, very pleased.”

May 30, 2008 by Luis from Nogales, AZ

Cleanliness:[9] • Staff:[9] • Location:[9]

• More promotion.
• Close the restaurant early.

“Nice resort, fine service, friendly.”

May 27, 2008 by Carlos from Long Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Amazing best place to stay in Mazatlan.
• The location was the best thing and worst thing. It is remote and they have a shuttle but if you want to party coming home. Well need cab.

“Amazing place to stay and is by far the best place to stay in Mazatlan.”

May 24, 2008 by Sid from Little Rock, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Such luxury.
• It is removed from the main town but this actually is a plus in my opinion.

“Great place to unwind and relax in Mexico.”

Mar 30, 2007 by Denise from Clear Lake, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The atmosphere was very relaxing.
• Nothing!

“This hotel was beautiful. Very clean rooms. The pools are fabulous. Highly recommend this hotel for family or couples.”

1 of 1 people found this review helpful.

Mar 26, 2007 by Michael from Ithaca, NY
Overall Rating: 9

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