Club Del Sol Acapulco

Photos of Club Del Sol Acapulco, Acapulco

• Add your own photo of Club Del Sol Acapulco

User Reviews for Club Del Sol Acapulco, Acapulco

• Add Your Own Review »

Mar 13, 2007 by Glenn from Gatlinburg
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Worst Hotel ever!
• Worst Hotel ever!

“I reserved this hotel through Last minutetravel.com, and I can't believe they actually do business with this hotel. The staff acted as though they resented Americans being there, especially the Manager. The place was over 50 years old and had not been properly maintained or remodeled, it was very old and run down. It had 7 floors maintained by 2 old elevators, one of the elevators would not go to the first floor at all, so I had to go to the 2nd floor and go down a floor to get to my room every time, I was really worried about getting stuck in these elevators. There were small roaches in the room; they would run across the floor when you turned the light on in the morning. Oh yes, when I first checked in, they put me in a room that had no hot water in the shower, I found this out after I got in the shower and had already got set up in the room, so I complained and had to move to another room, that took another hour of my vacation time. The house cleaning staff was nice but very slow to clean your room daily, usually it was 4 PM, until they got around to cleaning my room, I don't think it was their fault, they were just overloaded with work. The mattress on the bed was badly stained and pretty hard, the pillows were very old, and the floors were dirty. There was no ice machine as you would normally expect in a hotel. Everyday at 8 AM there was hammering going on to greet you, so if you wanted to sleep in past 8 you can forget it at Club del Sol. I also was told that I could not bring guests to my room by the Manager of the hotel; I think it was because I was an American and these ladies were Mexican. I have stayed in many hotels in my life time and have never been told I could not have a guest in my room.”

1 of 1 people found this review helpful.

Sep 28, 2005 by Jennifer from Richardson, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• The room LOOKS pretty.
• The room stank, the a/c does not work, and the staff is awful.

“We were just there for vacation, and this is the worst hotel that you could stay at. First of a all if you are going there during the summer BEWARE there is no Air Conditioning at night. Also, when we first arrived the staff had given our room away to another guest. There was a big piece of 4x4 hanging by a thread about to fall in the middle of the room. When we made the reservation we were told it was on the beach. It is not, It is across the street from the beach. I wish I had real pictures to show, so that you could see what I am talking about. When they finally did move us the correct room, they room was nice but it had sewer smell in all the room, the A/C did not work at night mysteriously, and one night it rained and there were leaks all over the place. One of them was directly over my suitcase. All of my clothes were ruined and I had get rid of a lot of it. We tried to talk to the manager for the first 3 days that we were there, he was no where to be found. When we finally talked to him, he gave us free breakfast and told us flat out the A/C problem is not changing, we are the new owners and are doing our best but this hotel needs a lot of work done to it. Bottom line don't stay at this hotel if you can stay somewhere else, the service is awful and if you like to arrive to a nice chilled room it's not going to happen here. Please stay somewhere else.”

4 of 4 people found this review helpful.

• View All User Reviews

Amenities at Club Del Sol Acapulco, Acapulco

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Beach Coffee Maker in Room Express Checkout Fishing

Free Local Telephone Calls Free Parking Golf Meeting/Banquet Facilities Pool Restaurant Television with Cable