Novotel Ottawa

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User Reviews for Novotel Ottawa, Ottawa

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Oct 15, 2009 by Joseph from Mississauga,Canada
Overall Rating: 4

• Free internet access.
• Parking a major problem and shouldn't have had to pay - making the overall price hefty.

“Hotel in great area for sightseeing and shopping and accessing the 417 highway.”

Sep 1, 2009 by Kirpall from New York,NY
Overall Rating: 9

• Good location, comfortable, accessible for all amenities.

“Very Good for the price paid.”

Oct 15, 2008 by Marc
Overall Rating: 6

• The matress of the bed was cheap and not comfortable.

“The rest was ok. They make some renovation but they forget to switch the matress.”

Aug 21, 2008 by Susan from Sarnia, ON CA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[10]

• Great location - close to major attractions.
• The decorating was cheap - room size was small.

“Compared to other similar hotels that I have stayed at, this hotel did not meet my expectation. Hotel staff was very pleasant and friendly.”

Aug 18, 2008 by Claire from Cookshire-Eaton, QC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• The atmosphere was very nice.
• Pool was too complicated to get to and the hotel garage parking is not the greatest.

“Overall, we were very pleased with everything.”

Aug 11, 2008 by Lino from Issaquah, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Clean. Friendly, helpful staff. Central location - market, restaurants, attractions. Pool.
• Parking was difficult to get.

“For such a basic 3.5*-4* hotel, I can't think of any problem areas. Good pool/spa. Staff was friendly and accommodating. Amenities were basic but what there is looks clean and stylish. Excellent location 5 mins walk to markets, restaurants and attractions. Basic hotel quality done very well.”

Jul 30, 2008 by Nancy from Laval, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was very friendly. The hotel was well decorated and very clean. There was beautiful flowers outside.
• Nothing !

“We were traveling with our two daughters (2 and 6). We found this hotel very beautiful, comfortable and recommended it. This stylish hotel has everything for the business travelers and the families feel very welcome too ! Our daughters even received a stuffed animal at our arrival. We also had fun in the pool.”

Jul 30, 2008 by Scott from Edmonton, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Modern design in hotel rooms, efficient use of small space.
• Hot tub was luke-warm. Sound proofing between rooms could be better.

“Great location only a few blocks from parliament hill, Rideau canal and Byward district (restaurants/shops). Small hotel rooms with a modern design and efficient use of limited space. Very attractive courtyard on the fifth floor, great to sit down and have a drink at. Restaurant has an affordable and high quality breakfast buffet. Staff was knowledgeable, polite, friendly. Highly recommended for someone who wants to see the sights in Ottawa but does not have a vehicle.”

Jul 24, 2008 by Lila from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location was excellent & the staff was extremely friendly.
• The view of our hotel room was facing a construction site.

“The location was perfect. We were extremely close to the Rideau centre, Market & Parliament buildings. The staff was extremely courteous and helpful.”

Jul 16, 2008 by Linda from Sherbrooke, QC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Wonderfully modern and clean, with great facilities.
• Staff was somewhat belligerent, rude; view faced a gravel roof and a wall.

“A very clean and modern hotel, centrally located, with excellent facilities.”

Jul 14, 2008 by Ken from Pickering, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean rooms, friendly staff.
• Rooms are too small.

“Hotel is nicely located and is accessible to shopping, restaurants, cafes and the market. Everything can be found within walking distance.”

May 25, 2008 by Jan from London, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Free computers available in reception area.
• Lifts not working! Temporary problem so don't let this put you off!

“Usual, efficient Novotel standard. Comfortable and convenient location. Only hotel we found in Eastern Canada with computer available to all-greatly appreciated! And free.”

May 22, 2008 by Juan from Scaroborough, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, design, bed comfort.
• Elevators not working, small rooms, room illumination, noisy (inside, not from street).

“Good hotel, excellent location, small rooms and illumination is nice but not enough, the hotel didn't work at the time we were there and it was a pain going thru the stairs (staff elevator was packed).”

May 21, 2008 by Julianne from Toronto, ON CA
Overall Rating: 6
Cleanliness:[9] • Staff:[2] • Location:[9]

• The rooms were large and modern at a great price.
• The hotel staff were not knowledgeable and had no customer service orientation.

“The location of the hotel is ideal being within walking distance to all major Ottawa attractions. The room we stayed in was large with both a bedroom and sitting area. I particularly appreciate the modern-contemporary decor; something I would not normally expect from a family hotel. I was very disappointed with the level of service we received from the hotel staff. They were not knowledgeable of such basics as how to access the parking garage attached to the hotel from the hotel. We requested a wake up call but did not receive one. Upon conferring this to the desk clerk upon checkout the response received was "Oh. That's not good." I would have expected some kind of apology.”

Aug 29, 2007 by Jeff from Dartmouth, NS CA
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[8]

• Location.
• Under construction.

“The hotel was in a good spot but the construction was noisy and dusty. The amenities, pool and fitness area were very disappointing. We left 2 days early.”

Jun 21, 2007 by Luddy from Bedford, NS CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Staff was welcoming and very helpful.
• Parking was municipal and costly.

“This hotel is located within walking distance of most attractions. The rooms are modern and spacious. The staff is friendly and helpful. All in all a very good choice.”

May 30, 2007 by Gordon from Mount Pearl, NF CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• Room cramped. One maid service not efficient; i.e. we had to go looking for towels, coffee, etc. several times.

“Very centrally located.”

Feb 21, 2007 by Mark from Hamilton, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Rooms were clean and bathroom was spacious and of quality.
• The room itself was rather cramped for the star level.

“Overall, the hotel was well situated and convenient if you looking to be near the various attractions of the city. The room was clean and well maintained however the room itself was somewhat cramped for 2 people. Bathroom was the highlight of the room with quality and cleanliness appreciated.”

Feb 15, 2007 by Delanie P. from Toronto, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Very good location with accommodating staff.
• There were various mechanical problems (the elevators for examples) which were never properly dealt with.

“I'm just glad we didn't pay full price for the hotel room. ”

Dec 18, 2006 by Laurie from Smithers, BC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great pool

“Great location with excellent facilities; staff upgraded our room on their own initiative so that we could have two beds.”

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Amenities at Novotel Ottawa, Ottawa

120 AC 120 DC 24 Hour Front Desk AM/FM Alarm Clock Air Conditioned Audio Visual Equipment Bar/Lounge Bath Tub Bus Parking Coffee Maker in Room Connecting Rooms Copy Service Cordless Phone Cribs Available Elevators Exercise Gym Express Check In Express Checkout FAX Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Heated Pool Ice Machine Indoor Parking Indoor Pool International Direct Dial

Iron Jacuzzi Laundry Service Meeting/Banquet Facilities Mini Bar Modem Lines in Room Modem in Room Multilingual No Smoking Rooms/Facilities Parking Pets Allowed Pool Porters Radio Ramp Access to Buildings Restaurant Safe Deposit Box Sauna Smoke Detectors Sprinklers In Rooms TV TV Remote Control Television with Cable Temperature Control Wake-up Service Wheel Chair Access

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