Diamond Palace Hotel and Casino

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User Reviews for Diamond Palace Hotel and Casino, San Juan

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Apr 6, 2008 by Lizzette De Leon Alicea from Aguas Buenas
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, nice location, and clean rooms.
• Should have special rates for locals.

“The hotel staff was very courteous and friendly, the room was very clean, nice bed and very quiet. The location was close to everything. I must say, if in need to stay at the Diamond Palace again, I'll do it.”

Feb 29, 2008 by Nick from Langhorne, PA
Overall Rating: 4
Cleanliness:[5] • Staff:[3] • Location:[8]

• Cheap for San Juan.
• Signs of neglect everywhere, staff needs training.

“Average for a "cheap" hotel in San Juan. Desk staff needs PR training, hotel could use some TLC. Good location. Just wanted someplace cheap since we came down the day before leaving on a cruise. It fit the bill, would stay there again, but not if it was for an extended period.”

May 29, 2007 by Caroline from Chicago
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[10]

• Clean sheets.
• Dingy smell, dirty carpets, cracked walls, mildew on shower heads, TV not functioning, dingy pool, the list goes on.

“This hotel should be called Diamond Dump because it does not even come close to a palace. First off, the hotel looks old and rundown. The rooms at Motel 6 are 5 star compared to this dumps rooms. The carpets are old and dingy, the curtains are like shower curtains, still do not know what kind of fabric that was. There was no remote in the room and the TV did not work. When we asked to use the remote, the front desk did not have any. The walls had cracks in them. The comforter was probably still from the seventies. The lobby is the only part I would say looked OK but I'm sure they put all their money into the front lobby to make it "look approachable". Once we were ready to check out a guy at the front desk requested we each give him $57 for some kind of tax that he could not explain or show proof of. We called the travel agency we booked the trip through and they said that extra charge is not a part of the deal, so we just basically had to freeze our accounts in order for him not to charge this mysterious extra amount of money. To sum it all up, you get what you pay for. I would recommends paying a little more and staying at the Marriott down the street. The rooms and customer service there are amazing. You get star treatment there. If you still want to stay at a less expensive place that is close to the beach stay at the "At Wind Chimes Inn", it is not the Marriott but it is 20 times better than this diamond dump. ”

Dec 6, 2006 by Melida from Miami, FL
Overall Rating: 1
Cleanliness:[2] • Staff:[7] • Location:[7]

• The hotel is a poor house, dirty old need renovation.
• Is considering a cheap motel.

“The room was old raggedy, the spread were old burned from the iron, had a dirty smell when u enter in the back door from the hotel, I will never stay at diamond palace, and I will not recommend it to nobody.”

2 of 2 people found this review helpful.

Nov 14, 2006 by Eduardo T. from San Juan, PR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Provide best TV programs sports movie package.
• Should provide valet parking personal.

“Perfect stay I will going in and in a couple weeks hope can resolve vault parking situation.”

1 of 1 people found this review helpful.

Aug 16, 2006 by Felix from St Croix, VQ
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[7]

• The hotel is clean its staff is helpful and the hotel is locater many restaurants and convince stores
• The outside door could not close properly.

“The hotel is nice and clean the door to the rooms do not have the chain lock security installed the front desk should have two attendants at check in time. other than that it is OK for a stay.”

2 of 2 people found this review helpful.

Jun 7, 2006 by Evelyn from Toronto, ON CA
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[3]

• Not Much.
• Carpets are filthy, room dark and dingy.

“We stayed there for one night and that was enough. The room was dark and dinghy, although it was clean. The carpet needed to be shampooed. The hotel seems run down. The benefits are that it is close to the beach (1 block) and there are some good restaurants in the area. The casino was pretty good would not stay there on vacation, it was okay as a stop over.”

1 of 1 people found this review helpful.

Jun 2, 2006 by Matt from New York, NY
Overall Rating: 4
Cleanliness:[4] • Staff:[2] • Location:[8]

• Location.
• Staff, quality and cleanliness.

“If you want cheap, cheerful and convenient this is the hotel for you.”

1 of 1 people found this review helpful.

May 30, 2006 by Petra from St. Croix, VQ
Overall Rating: 3
Staff:[10] • Location:[10]

• The hotel offered a casino with courteous staff.
• The hotel was infested with all types of rodents and mildew.

“The location was ideal; however, the hotel was infested with rodents, mildew, funky carpets, leaking A/C unit and maintenance problems. You also need to verify the room category purchased. We were accommodated in a small room with a full size bed after paying for a king option. After complaining, we were moved to another room with a king size bed but the same problems persisted. The hotel needs ample refurbishment.”

1 of 1 people found this review helpful.

May 1, 2006 by barbara from chicago
Overall Rating: 3
Cleanliness:[3] • Staff:[1] • Location:[7]

• Small restaurant by pool good food, very affordable.

  Amenities at Diamond Palace Hotel and Casino, San Juan

  120 AC Barber/Beauty Shop Beach Boutiques

  Casino Guest Laundromat Handicapped Rooms/Facilities