Diamond Hawaii Resort and Spa

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User Reviews for Diamond Hawaii Resort and Spa, Maui

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Oct 5, 2009 by Barry from Tustin,CA
Overall Rating: 9

• Very nice, all what we expected.

“Wonderful staff and the
room was great.”

Jan 5, 2009 by Joyce from Frisco,TX
Overall Rating: 8

• The grounds were phenomenal - well-maintained and gorgeous foliage.
• The room was extremely outdated (furniture, bathroom fixtures, stains on carpet).

“You can tell this was once a really nice hotel. The grounds were immaculate and very festive with a Christmas tree in the main lobby and lights on the palm trees in the parking lot. The room was spacious with a neat spa-like shower, but it was just so old and outdated, I had to give it a lower rating than I normally would have. The bed was extremely large but rather uncomfortable. There were many stains on the light carpet. The fixtures in the bathroom were black from water damage. We were traveling with a 3-year old and 7-month old crawling infant, so cleanliness is extremely important to us. We had to use flip-flops in the shower since the grout was rather questionable. Additionally, the main casual restaurant was closed for lunch and dinner which was an inconvenience. You get what you pay for with the price, but I definitely would not have rated this a 3-star hotel which is what I was expecting based on my selection.”

Dec 17, 2008 by Doreen from Wasilla,AK
Overall Rating: 6

• It was quiet, spacious, comfortable and met our needs.
• It
  could use a bit of detailed cleaning and updating.

“The hotel was secluded and grounds well lay out. The rooms were spacious and set up comfortably. The furnishing was a bit dated but comfortable enough. The restaurant was pricy so we didn't eat there. The pool and spa services were great - more than expected. The housekeeping was fine but the rooms need a detailed cleaning and a bit freshening up.”

Dec 7, 2008 by Deborah from Joliet,MT
Overall Rating: 9

• Japense Hydro Spa.
• Dirt carpet in hotel room.

“Overall we enjoy our stay at Diamond Hawaii Resort. I would stay there again. The grounds were well taken care of and a lovely view of the ocean. The only thing I disliked was our room could have been cleanlier. Carpet was very solid, and kitchenette area (walls, baseboard)needed some heavy cleaning. Staff was very friendly! Breakfast was delicious.”

Nov 30, 2008 by Cheryl from Woodside,NY
Overall Rating: 9

• The spa is what makes this resort quality. The rooms are just fine.
• The rooms are spacious and clean, but not the reason for choosing this resort. It's all about the spa.

“Choose Diamond Resort for their wonderful spa, pool, and kiddie pool which is included in your stay. The rooms are very large and clean making it a good choice for families.”

Oct 28, 2008 by Tonya
Overall Rating: 10

• It is the best kept secret in Maui. Beautiful grounds and spacious suites!
  
• The rooms need a little updating.

“I have been to Maui many times for business and pleasure, and was amazed to find this little jewel! The grounds are beautiful, and there is a stream/waterfall that runs through the property. We heard deer at night, and saw many colorful birds enjoying the lake in front of our suite. The view from the lobby is great for sunsets and whale watching. If you are looking for value, cleanliness, and quiet sounds of nature, you will appreciate this resort and spa.
”

Oct 27, 2008 by Roger
Overall Rating: 10

• The complimentary Japanese spa. Wonderful.

“It was great to come in from a flight and be treated to a complimentary health spa. Very relaxing and wonderful. This is also a very quiet and peaceful hotel.”

Oct 21, 2008 by Kathy
Overall Rating: 9

• Grounds were immaculate.
• Too far away from town.

“The staff was excellent and very helpful.”

Oct 12, 2008 by John
Overall Rating: 9

• The room was large, spacious and clean.
• A bit of a walk to the rooms.

“The hotel was really quite nice. They had a nice pool area ant the room was very large and clean. In the room, you have a private balcony, huge shower and tub as well as a kitchen with stove complete. A very nice hotel and nice stay. I would definitely recommend it.”

Oct 9, 2008 by Mike
Overall Rating: 5

• Fabulous view.
• Far from anything. I mean anything.

“If back to nature describes you this is your hotel. Although tired rooms and remote location make this a poor choice for anyone wanting more than to sit and look at the ocean. No beach or beach access. Situated in a residental neighborhood far from town, shops, restaruants etc. The hotel itself only serves breakfast at a preminum price. Two Stars at best.”

Feb 13, 2008 by Dina from Cleveland Heights, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[5]

• Quiet place, nice ocean view, clean room with anything you want service.
• We have to drive or 10 minutes walk to the beach.

“Great place if you want quiet, some what isolated setting. You can sit on the balcony of your own villa and watch the whales or listen to birds. Parking is complementary, good service.”

Dec 8, 2007 by Sharon from Saint Louis, MO
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Expect more for the price paid.
• Owner is selling the hotel; it is reflected in the overall experience.

“Owner is selling the hotel; it is reflected in the overall experience. You expect much more from a resort. In general, location is good; room is OK, but nothing out of the ordinary.”

Nov 15, 2007 by Tricia from Kalaheo, HI
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[6]

• It had a kitchenette.
• The decor was totally out of date, the rug was dirty/stained, and the drawers had bug droppings in it.

“The decor was totally out of date, the rug was dirty/stained, and the drawers had bug droppings in it. The staff was nice, and the hotel did not seem very crowded.”

Nov 13, 2007 by Amelia from Danvers, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Beautiful grounds.
• Carpet stained; bed not great; decor outdated.

“Partial ocean view or better is the only way to make it worth it here. Must drive to beach & shops. Beautiful resort grounds; friendly staff. Right near other resorts where you would pay twice as much. Outdoor pool is nothing fancy, and you feel isolated. But the resort is quiet and peaceful (unless you happen to have noisy neighbors). All rooms are suites, with balcony.”

Nov 12, 2007 by Joanne from Elk Grove, CA
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[9]

• Peaceful, uncrowned, magnificent grounds.
• Shabby room, miserable bed.

“Beautiful location on quiet south shore of island. Beautifully maintained, expansive, bucolic grounds. Condo style suite w/minimal amenities. Poorly maintained accommodations, desperate need of update. Asian style resort caters to Asian travelers, Asian style spa facility. Excellent restaurant, terse service.”

Oct 26, 2007 by Amber from Katy, TX
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[9]

• Very beautiful grounds and great staff.
• Room service didn't come everyday, we have to call them.

“I loved the area Wailea and thought this hotel was a great price for the area. I would recommend this hotel for anyone who wants to stay in a peaceful setting away from the hustle and bustle of the tourist towns.”

Oct 10, 2007 by Dana from Kamuela, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, large rooms, great location, friendly staff.
• Nothing.

“Excellent location, large clean rooms, friendly and helpful staff, incredible price for the location too. Will definitely stay again.”

Sep 23, 2007 by Cheng from Las Vegas, NV
Overall Rating: 7
Cleanliness:[4] • Staff:[6] • Location:[8]

• The view and location.
• Amenities are old and not clean. Checks out staff aren't professional enough.

“Overall, the stay with this hotel was satisfied, except for the issues mentioned above. The views were spectacular. Very suitable for family vacation. I am likely to rebook this hotel next time when having a family vacation.”

Sep 10, 2007 by Bruce from Seattle, WA
Overall Rating: 3
Cleanliness:[7] • Staff:[4] • Location:[3]

• In Hawaii.
• Restaurants way overpriced.

“Not a business hotel. It is owned by and designed for the Japanese market.”

Sep 6, 2007 by Jill from Discovery Bay, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Size of the room and bed comfort made up for the age and amenities missing in this older hotel.
• No room service, overpriced restaurants, pool was undesirable.

“The location is nice if you are not concerned with being in walking distance to the beach. This hotel is pretty old and more basic - good size rooms for family. The kitchenette did not have the necessary things needed to cook, and although I could have requested them from the front desk, it seemed like a hassle. The price seemed too high for what was offered.”

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Amenities at Diamond Hawaii Resort and Spa, Maui

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Business Center Coffee Maker in Room Concierge

Fitness Center or Spa Handicapped Rooms/Facilities No Smoking Rooms/Facilities Room Service Television with Cable

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