Lahaina Shores Beach Resort

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User Reviews for Lahaina Shores Beach Resort, Maui

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Oct 11, 2009 by Darrell from Burien,WA
Overall Rating: 3

• Public spaces were fantastic.
• We were first given a rundown crappy cottage room.

“After checking in and getting our room in a cottage, we called the front desk requesting a room upgrade. We were told that their garden view rooms for 15 dollars more a night were all booked but if we wanted to we could upgrade to a water view room for 50 dollars more per night. We did the 50 dollar upgrade rather then staying in the run-down, cramped cottage room.”

Oct 8, 2009 by Vera from Oconomowoc,WI
Overall Rating: 10

• The staff was fantastic, always willing to answer questions.
• I would have preferred a mirror over the sink.

“ Clean, beautifully cared for, friendly staff. Beach was fabulous. ”

Oct 5, 2009 by May from Mountain View,CA
Overall Rating: 8

• Staff is very kind, room is comfortable, and the small wet towel provided in the lobby is very considerate.
• No microwave provided.

“Overall, my experience at this hotel met my expectations and matched the price I bid.”

Oct 3, 2009 by Marjorie Vaught from Las Cruces,NM
Overall Rating: 10

• Beautiful facility, private, perfect location to town, best view looking directly at ocean
• Parking fee.

“We were pleasantly surprised by quality of hotel. We read mixed reviews but it's one the best hotels we've ever stayed at. Beautifully designed room, hotel & facility. Ideal location looking directly at ocean and minutes from Front Street where all local attractions are located. Hotel is private (rarely saw children) and luxurious...highly recommend & very affordable.”

Sep 29, 2009 by Kathy from Capistrano Beach,CA
Overall Rating: 3

• The location.
• It was old and musty. The hotel room was not clean looking. Also the toilet overflowed.

“I would never give this hotel 3 1/2 stars. I think at the most it is 2 1/2. Maybe 20 years ago this hotel could be classified as 3 1/2 stars. The rooms were old and musty smelling. There were cracks in the mirror. The shower was either not cleaned or there were permanent brown stains in the shower. The pipes made a very loud crying screeching sound anytime you flushed the toilet. The toilet also overflowed the second time we used it. This was not worth the money that's for sure.”

Sep 21, 2009 by Julie from Belmont,CA
Overall Rating: 10

• Great Service Friendly Staff, and beautiful grounds.
• Needed better lighting over sink areas in rooms.

“We had a great stay here and would definitely go back. Our room was great and to our surprise we were upgraded to an ocean view. The staff was friendly, beds were comfortable, and the grounds were beautiful.”

Aug 25, 2009 by chana from Baltimore,MD
Overall Rating: 10

• great resort
• need to pay for parking

“great place to stay! we got upgraded to a nicer room”

Jun 28, 2009 by Jon from Salt Lake City,UT
Overall Rating: 9

• View from the room in the Tower.

“The Royal Lahaina resort hotel is a great property to relax without the feeling of being in the central tourist hotel in Lahaina/Kaanapali. The tower is a very upscale hotel room with a lanai that provides you a beautiful view overlooking the water and mountain side. The cottage rooms are very rustic and reminded me of country style living.”

Jun 16, 2009 by Maridyth from Enumclaw,WA
Overall Rating: 8

• Staff is always super friendly and helpful.
• Elevators, still working on them.

“Good value. Very friendly and helpful staff. A little dated but very clean.”

Jun 2, 2009 by David from Honolulu,HI
Overall Rating: 5

• Clean beds.

“Quaint hotel on a great secluded beach, with typical Hawaiian service.”

Jun 1, 2009 by Sen from Fremont,CA
Overall Rating: 3

• Location was amazing..
• Really
  rude front desk staff.

“Our first impression of this hotel was that it was beautiful and had such a fantastic location. Unfortunately for us, we were not Japanese tourists and were treated very differently because of this. We didn't even receive a smile from the front desk staff and were treated as if we were interrupting him. In our hotel in Maui, my grandmother was lent a wheelchair for mobility and treated with respect, while here at the Hyatt, we were treated as a nuisance. This was very surprising and upsetting.”

May 26, 2009 by Rick from Issaquah,WA
Overall Rating: 8

• Nice renovated rooms.
• No fitness room.

“Very nice, newly renovated rooms. Great location. Great views from Lanai.”

May 15, 2009 by Muhammadiyah from Kula,HI
Overall Rating: 10

• The room was very comfortable.
• The elevator took forever!

“Slow elevator or not we had a wonderful stay. The exterior of the hotel seemed dated, however, the room was up to date and comfy.”

Apr 22, 2009 by Mason from Melrose,MA
Overall Rating: 8

• The beach and the view were good. The breakfast was a hit with the child.
• The room was very small. The bathroom set up made it feel like a kitchen with no amenities.

“Lovely beach. Nice pool and dining areas. Room was small and bathroom tiny. Linens were excellent. Large towels and down comforter.”

Mar 7, 2009 by Jen from Renton,WA
Overall Rating: 10

• Perfect location with a perfect view of the ocean.
• They should put a jacuzzi right next to the swimming pool near the beach.

“Our stay at the Royal Lahaina Resort was excellent! They have friendly staff members and offered free and fun activities for all ages. Our beautiful room, over-looking the ocean, was so comfortable and clean. I would definitely recommend this place to our friends and family.”

Feb 26, 2009 by Warren from Redwood City,CA
Overall Rating: 9

• Perfect Location, clean rooms & friendly staff.

“Very nice hotel - would stay again. Stay in the tower, the garden cottages appeared to be outdated and in need of upgrading.”

Feb 14, 2009 by Kris from Spokane,WA
Overall Rating: 5

• Great new remodel of the rooms.
• Front desk staff was not friendly. Room was small.

“We stayed at this resort approx 4 years ago before the remodel of the rooms. The rooms are much nicer after the remodel. However, we found that the on site eating facilities were inadequate. Their was one outside bar next to the ocean but is closes at sundown. All patrons who still want to have a drink are forced to drink at the resort restaurant/bar, which is the only one on site. We found that the housekeepers were more friendly than the front desk staff. The remodel was nice but the customer service was poor at best. We had stayed at the Sheraton, also on Kaanapali Beach, for 2 weeks prior to our stay at the Royal Lahaina and found it to be much more satisfying.”

Feb 12, 2009 by Bill from Reno,NV
Overall Rating: 9

• The room was nice and had a great view.
• No free internet.

“Overall great stay. Nice room. Great view. Clean and friendly. The luau at the hotel was great too.”

Dec 17, 2008 by Thanasak from Honolulu,HI
Overall Rating: 8

• The location of the hotel is convinience.
• The room is a little bit small and view is not attractive.

“Overall is good and meet more than `80% of my expectation.”

Dec 4, 2008 by Bill from Denver,CO
Overall Rating: 7

• Excellent views and facilities
• Location. Too far from activities.

“Great value for money but take into account location. Most activities apart from golf take almost an hour to reach from the resort. Excellent views and amenities.”

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Amenities at Lahaina Shores Beach Resort, Maui

3 Outdoor Pools ADA-approved rooms available AM/FM Alarm clock radio Air conditioning Cable/satellite TV Child care services (fee) Coffee maker (fee for coffee) Color television with remote control Complete Wedding Services Golf nearby Hair salon/Barber Hawaiian Decor In-room movies (fee) Jogging path Laundry/Valet Services Made In The Shade Grill Nightly Luau Parking - fee

Poolside Beverage / Lunch Service Private Lanai Refrigerator (mini) Room service - limited hours Royal Ocean Terrace Royal Ocean Terrace Lounge Royal Scoop Safe (fee) Scuba Lesson Shuttle to Lahaina Town (nominal fee) Snorkeling Sundry Shop / Deli Telephone Tennis - outdoor, 11 courts (fee) Tour Desk Voice mail Water sports Whirlpool/Hot tub

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