Marriott Kauai Resort and Beach Club

Photos of Marriott Kauai Resort and Beach Club, Kauai

• Add your own photo of Marriott Kauai Resort and Beach Club

User Reviews for Marriott Kauai Resort and Beach Club, Kauai

• Add Your Own Review »

Apr 13, 2008 by Sue from Salem, OR
Overall Rating: 4
Cleanliness:[8] • Staff:[3] • Location:[8]

• The tropical grounds were really pretty.
• The staff was very unfriendly and there was no lanai for our room and not even a window that would open.

“We didn't know that there was not going to be a lanai for our room and requested an upgrade and the staff became very rude and said we were not entitled to an upgrade. Also, when we checked out my husband brought our car around to the front of the hotel, we loaded our luggage and left, and not once did any of the bellhops ask if we needed help, did we have a nice stay or anything. Not one word to us.”

Apr 3, 2008 by Cindy from Daly City, CA
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[5]

• Koi pond, birds, nice outdoors but awful rooms.
• Rooms were small well below expectations for a resort.

“I am used to getting upgrades for free but this hotel charges $80 for an upgrade, in addition, I asked for 2 beds and they ran out of beds that night so my guest had to use an airbed because they were also out of rollaway. We asked for any available view and they said they could only do it for an $80 fee so we decided to just stick with the no view room which gave us a view of the building rooftop.”

Mar 31, 2008 by Ginny from Glen Ellen, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[8] • Location:[5]

• Most of the phone staff was friendly. Beautiful hotel and grounds.
• Some phone staff was abrupt and unfriendly. Room view was horrible and depressing.

“After coming from a secluded cove in north Kauai, this was so crowded. The staff was great except for the reception staff that had some abrupt women. The grounds were beautiful but the beach was typical and disappointing. Could have been more tropical by the beach and less hard under the feet. The lobby was so hard to find once we checked in.”

Mar 24, 2008 by Larry S. from Anthem, AZ
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[9]

• Nice hotel-received the poorest room 7& location.
• Service was lousy.

“They wanted $160 to upgrade, treated like 2nd class.”

Mar 18, 2008 by Shannon from Rochester Hills, MI
Overall Rating: 3
Cleanliness:[5] • Staff:[1] • Location:[3]

• The pool was nice.
• Staff was not helpful at all!

“As we were there for our honeymoon, this hotel put us in a SMALL, non updated room with 2 twin beds! And I even called the week prior to our arrival date to make sure they understood we were there on our honeymoon and requested a king size bed. Then they wanted to charge us more money to put us in a room with a king bed because they had no rooms available in the category that we purchased in. They were rude and not accommodating at all.”

Mar 17, 2008 by Chad from Spanish Fork, UT
Overall Rating: 3
Cleanliness:[9] • Staff:[2] • Location:[9]

• Nice grounds.
• Staff was rude bad room.

“The grounds are amazing. They gave us a room with a view of the air conditioner units. Windows would not open. We had reserved a single king room but were given two double beds. When we asked to change we were told no we would have to make due.”

Mar 12, 2008 by Angela from Cottage Grove, MN
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great pool and ocean view, good beach.

“The hotel was beautiful!”

Mar 10, 2008 by Kari from Wheeling, IL
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[8]

• The grounds were lovely and the beach it was on wonderful.
• The rooms were dated and in need of remodeling but were clean.

“Overall, this hotel was very nice. The staff was very friendly and helpful. The grounds had birds and fish and beautiful plants. The only downside was the room itself. Okay we aren't the type to be in the room a ton but it looked like it came out of 1980. It was at the back of the house facing the garbage and exhaust pipes and had no lanai at all. Not having a lanai at all was a bit of a downer.”

Feb 27, 2008 by Mike from Los Angeles, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[8]

• Beautiful facility.
• Did not get a king bed as requested. hotel tried to downgrade me.

“Upon arrival, I did not get a king bed as requested, and it was our honeymoon. The hotel was oversold, and they would not upgrade us even though they made the mistakes. The hotel front desk tried to downgrade me to a non-view room initially, even though I paid for a pool view, and thought I wouldn't notice. I had to call for everyday for the first 3 days until finally they changed our room to a king bed, and the manager was not accommodating. Very frustrating.”

Feb 23, 2008 by Diana from Gig Harbor, WA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• The pool!

“This hotel is great. The hotel grounds are amazing. The pool is very large and the beach is right in front. I highly recommend having a beach massage. I would return to this hotel again.”

Feb 19, 2008 by Matt from Fox Point, WI
Overall Rating: 6
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great Pool & convenient location.
• Make sure you get a room with a view of the pool or garden.

“Hotel was very nice; however, we were not pleased with the room. Was a room with no view or no balcony--it faced the back of the building. Not very exciting or romantic for a hotel in Hawaii. We would have rather paid a similar price for a room with a good view or balcony at a lower star quality.”

Feb 18, 2008 by Terry from Phoenixville, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful pool area and gardens. People were helpful and friendly.

“A very nice Marriott Resort with excellent accommodations.”

Feb 16, 2008 by Carla from Bella Vista, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Stayed here many times in past. Beautiful!
• Pricey.

“Beautiful hotel and setting. Love Duke's restaurant. Part of golf course closed due to construction. Also construction on parking requires valet or using shuttle. Hotel charges a daily parking fee.”

Feb 14, 2008 by Andrew from Sunnyvale, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[7]

• Hotel grounds were awesome.
• The room was not great.

“Hotel has very nice grounds and great pool (although a bit too shallow (at most 4ft deep). The quality of room will depend on the room type. The rooms with ocean and pool views are decent. The room w/o a view is very old and hasnt been renovated in awhile. The Italian cafe, Cafe Portofino, near the resort is also really good.”

Feb 13, 2008 by Michelle from Albuquerque, NM
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Hotel sites on beautiful calm beach and has some lovely grounds.

“The resort is located near the airport but this was not a problem as we only once hear any plane nice The room we were initially given was not very nice. It was small and the bathroom was tiny. The windows looked out on to a concrete wall. We discovered a lot of ants in our room when we checked in and instead of offering to move us, they had someone come spray. The room then smelled terribly so I went to the front desk to ask for a different room. They moved us but said we would have to move back to the original room the next day b/c they were full. Our second room was a garden view (really viewed the back maintenance area) and was much nicer. It was roomier and the bathroom was very nice. The second day, we had a bell man pick-up our bags since we were told we couldn't stay in that room. When we got back that evening to get ready to attend a luau, we went to the front desk to get keys to our room for the night and they gave us the room we had had the night before, so we didn't need to use the bell man after all. The only problem was that it then took 1 1/2 hrs to get our bags. Overall, whenever I called them about a problem, they said they were busy and were not very apologetic. The couple days there were stressful at times due to the way the hotel handled things. I was not impressed overall.”

Feb 8, 2008 by Brian from Wayne, NJ
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• The hotel was common areas were gorgeous.
• The Pool was NOT heated!

“It was nice, but not 5 star! We arrived late and could NOT get a bottle of water anywhere, vending machines were empty! ALL OF THEM and this was a resort? The staff tried to be helpful but they just didn't know there own hotel. IE: our room had internet, they didn't know. I had to search for the outlet. They do laundry, front desk did not know this. Rooms were cleaned ONCE, unless we paid extra to have this done. The pool is NOT heated! Ice cold. Little things like that nice hotel, just not for those that like to be pampered.”

Feb 8, 2008 by Kurtis from Billings, MT
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Beautiful facilities at a centralized location.
• Luxury comes at a price.

“The Marriot is a beautiful place! We had the cheapest room in the hotel, but it was still luxurious. Staff are friendly. Nice restaurants on premises. Quiet. Lush gardens are in all open areas. Even though we were there in February, the huge pool seemed to be fairly pleasant. The beach is nice because it is, for the most part, private. The water is safe for everyone, 100 yards out and it's only chest deep, perfect for those who are a little nervous about being in the ocean.”

Feb 2, 2008 by Jo from Torrance, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice hotel with great staff and amenities.
• Room option provided at check in.

“The hotel itself is very nice. This is a bit deceiving because there is no such room indicated on the hotel website so we are led to believe all rooms have balconies. The property itself is great though.”

Jan 23, 2008 by Michael from Glendale, AZ
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[10]

• Beautiful property, ponds waterfalls, pool.
• Location of room, valet service was rude.

“Beautiful property great housekeeping staff, valet staff member was very rude on a daily basis, was very disappointed by the room we were giving and everything on property was an up-sale were other Marriott it was complementary.”

Jan 19, 2008 by Robert from Moorpark, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Leaving.
• Everything.

“These people are crooks. Stuck us in the dungeon. Were willing to move us for an extra $350. I will never visit another Marriott as long as I live. All they care about is how much money they can steal from you.”

• View All User Reviews

Amenities at Marriott Kauai Resort and Beach Club, Kauai

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Babysitting/Child Services Barber Shop Barber/Beauty Shop Business Center Car Rental Desk Childrens activities Coffee Maker in Room Concierge Desk Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies Iron

Lounge Meeting/Banquet Facilities Microwave Mini Bar News Stand Outdoor Parking Outdoor Pool Parking Pool Radio Restaurant Room Service Safe Safe Deposit Box Sauna Scuba Diving Shower TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Valet Parking Vending Machines Video Checkout Wake-up Service Water Skiing Wet Bar