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User Reviews for Ala Moana Hotel, Oahu

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Jun 22, 2009 by Marla from Honolulu,HI
Overall Rating: 7

• Good location.
• Room category disceiving.

“I
booked 2
rooms for 2 male travelers in each room, but on checking into the hotel, the room was a queen bed with a sofa sleeper that if you pulled it out, you had nowhere to walk. Should say a one bed room (they don't have 2 double beds) and the sofa may only be suitable for a child.”

Apr 10, 2009 by Judith from Minneapolis, Minnesota
Overall Rating: 9
Cleanliness:[4] • Staff:[4] •

• The rooms were clean.
• Nothing else was nice.

“Homeless beggars outside the hotel. I paid $20 a day for valet parking and my GPS got off out of the glove compartment. I am pretty sure it was stolen by on of the valet parkers. I did not get reimbursed for the stolen GPS. I would never recommend this hotel. All the restaurants were closed, no room service either. The staff all seemed like they were all in training. It was a bad experience. Next time I will stay in Minnesota. We went to Hawaii to check it out for our wedding but I would never go there again. The scenery was nice elsewhere on the island.”

Sep 8, 2008 by Steve from Braselton, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Great decor and very comfortable.
• Room service. No decent food.

“This hotel was a 10 to 15 minutes walk to the beach. It was very comfortable, very clean and modern looking. The room service food was very limited. I would stay there again.”

Aug 1, 2008 by Richard from Kula, HI
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[9]

• Convenient and one with which I have had, in the past, positive experiences.
• Reception was less than out-going.

“We found this accommodation below standard. Restricted space, no balcony and in a undesirable location. Second class all around.”

Mar 17, 2008 by Dawn from Cottage Grove, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean, updated, walking distance to the beach.
• Restaurant prices very high $18.00 for breakfast.

“I was very impressed with the hotel, we got it for a very reasonable price, and we had other family members in town at other hotels and they came over, and they paid more for their hotel, and ours was nicer. They were impressed. We had a very nice stay”

Mar 10, 2008 by Jess from Redmond, WA
Overall Rating: 7
Cleanliness:[9] • Staff:[2] • Location:[3]

• The room was clean, modern, and comfortable.
• The location made it difficult to get to Waikiki, and the hotel did not have a concierge.

“For the room itself, this hotel was a great. However, all the supporting services at the hotel were lacking. the location made it difficult to get to Waikiki, which could have been okay since the bus goes right by the hotel, but the hotel did not have a concierge. Instead, it had an "Expedia area expert" who did not know anything at all, including the bus schedules of the buses going right by the hotel - she actually told us that there were no reliable schedules for the bus, but when we waited at the bus stop and got on a bus, there the schedules were, right at the front of the bus. Basically, the supporting services of the hotel were lacking. The lack of a concierge made it difficult not just to get around, but also to find restaurants to eat at, tours to take, etc. the check-in desk was sub-par. There was no room service, which I thought was pretty standard for a three-star hotel, and the cafe was only open for breakfast until 10 am, which meant there was no option for food at the hotel from 10 am until the restaurant upstairs opened for dinner. Overall, the room we stayed in felt like a 3-star room, but the lack of supporting services left you on your own to find your way during your vacation, something you'd only expect at a 2-star or below hotel - at a 3-star hotel, you expect there to be people available to help you make your vacation a success.”

Mar 10, 2008 by shell from phoenix
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Wonderful location for our purposes.
• Location would not work for everyone.

“I really enjoyed this property and our room. The beds were comfortable, the room was tastefully done, service was good and we loved being close to the convention center where we were attending a meeting. But also we were close to the beach, shopping and dining. Great value!”

Feb 26, 2008 by Jane from Roslyn Heights, NY
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[9]

• Location was excellent. Housekeeping staff very nice. Concierge was erroneous in info. Easy access to sites by public transportation.
• Not as clean as you would hope.

“This is generally a nice hotel for the price. Close to all. Easily accessible by cab to sites, however you can save a lot of $ if you travel by bus, for example the bus to Pearl Harbor is right outside the hotel and cost $2, if you take a cab the cost is $40. The walk to beach/park is about 10 minutes and beautiful. Right next to mall so if you forget anything its just a 2 minute walk. Hotel pool is very nice. Generally a nice experience would recommend it this hotel.”

Jan 27, 2008 by Gary from Janesville, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• I liked the location of the hotel with the mall next to it.
• The rooms were a little small.

“I thought the hotel was very nice and would stay there again. The Waikiki tower is the nicer of the two and would recommend an Ocean View Room which would give a better view.”

Dec 14, 2007 by Darrell from Boise, ID
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location next to the ala Moana Mall was very convenient.
• Not particularly close to the ocean.

“The hotel is conveniently located next to the Ala Moana Mall. The rooms are very comfortable. There is a beautiful view of the harbor and hills from the balconies.”

Nov 25, 2007 by Ot from Bayonne, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Was convenient to shopping and beach. Courtesy room was convenient. Parking is ridiculous and pricey.
• Hated paying for parking although a guest.

“Hotel was nice. Staff was helpful. Room was clean and bright.”

Nov 16, 2007 by Garrett from Lakewood, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location of elevators from lobby and room decorations even though they were small.
• Underground parking needs much improvement and no spa.

“I rate this hotel an upscale 3 star. The lobby, bar and adjacent small are a plus. But the underground parking is tight and for it to be a 4 start it needs to have a spa. The restaurants are nice but a bit overpriced for the hotel.”

Nov 11, 2007 by Lisa from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• We like the location and remodel.
• None.

“I have always enjoyed staying here.”

Nov 5, 2007 by Gail from Yuba City, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Across from the harbor and shopping.
• Hallways was dirty; construction going on.

“Wasn't exactly what we had hoped for (more expensive then the rate we would have paid), but they did give us a harbor view. Had to drive to Waikiki rather then being close enough to walk but was right next door to the Ala Moana shopping center.”

Nov 5, 2007 by Michael from Toronto, ON CA
Overall Rating: 3
Cleanliness:[2] • Staff:[6] • Location:[5]

• Bellhop was helpful.
• Linen was dirty and there were leaks in the bathroom.

“This hotel should be rated 2 stars or less. Although it was renovated, the quality was questionable. On the day we checked in, the bed was made, but the linens were dirty. There was hair on the sheets. The bathroom was modern and could be nice, but the shower spray was spraying sideways, and the tap leaked from underneath, not unlike a bad renovation job. The overall feeling of the hotel room was dirty and uncomfortable.”

Nov 1, 2007 by Wayne L. from Sacramento, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Close to shopping.
• Rooms are small, walls are thin.

“Very nice lobby. Room a bit smaller than expected. Contemporary feel to the room. Walls could be better insulated from sound. Not sure what was wrong with cable TV, but not clear picture.”

Oct 29, 2007 by Allen from Houston, TX
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[9]

• Good location.
• Room was insufficient quality.

“This is definitely not a 4 star hotel as was filled on my request. This is at most a 3 star.”

Oct 28, 2007 by Cheung from Findlay, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean modern refined decor, hotel in centralized location.
• Not close to the beach.

“My wife and I were pleased with the large nicely furnished room with an ocean view that cost less than a city view room in Waikiki. If you think that Waikiki is overrated (crowded, tourist trap, poor waves for surfing) then the Ala Moan is a great location to start from in exploring other parts of beautiful Oahu.”

Oct 25, 2007 by Jemima K. from Florence, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient to the shopping center, mall, eatery, transportation.
• The room was a little bit crowded.

“I would definitely recommend this hotel to anyone who cares about convenience. It is centrally situated and transportation to the whole of Oahu Waikiki is available right from the hotel. It is amazingly less than 5 minutes walk to the mall and yet exclusively private. Beautiful hotel.”

Oct 23, 2007 by Gail from Peoria, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Good breakfast in the restaurant and a nice ocean view from our room.
• Rooms were very small, but well appointed.

“Great location too many area attractions. A shopping mall is right next door to the hotel, and a beautiful park with ocean beaches is one block away.”

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