Resortquest Kaanapali Shores

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User Reviews for Resortquest Kaanapali Shores, Maui

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Aug 8, 2008 by Linette from Bakersfield, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Common areas, staff and restaurant location were all very nice.
• Rooms need to be updated with comfortable pillows, beds and kitchen needs to be updated.

“We enjoyed our stay. It is a very quiet, comfortable atmosphere.”

Jul 24, 2008 by Laurie from Visalia, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• The room was spacious.
• There was construction, both noise and a mess.

“The hotel was fine.”

Jul 12, 2008 by Nyssa from Edmonds, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• The staff was exceptionally good and kind.
• The first room had mold in the air conditioning unit, so we moved.

“Our stay at the resort was lovely and relaxing, it had all the amenities we needed. The grounds were well kept and the koi pool was beautiful. The view from our condo was breath taking. I would stay there again.”

Jul 9, 2008 by Driscoll from Puunene, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• NA.
• Loved everything.

“I will stay there again in future for sure and in Lahaina always.”

Feb 28, 2008 by Karen from Vallejo, CA
Overall Rating: 8
Cleanliness:[5] • Staff:[8] • Location:[7]

• Nice big new kitchen. Views were nice. We were upgraded to 2 bedroom suite.
• Bathroom wasn't very clean/door to bedroom didn't close.

“Hotel was overall nice. Beach wasn't good for swimming or snorkeling. Too many rocks. Good place to stay if you don't mind going somewhere else for beach activity.”

Jan 28, 2008 by Justine from Trabuco Canyon, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[5]

• Staff.
• Needs to be brought up to date in style.

“Nice, clean, but old. We did not use the facilities so I cannot comment on that subject. It's good for families.”

Jan 6, 2008 by Anne from Kent, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was a great room but we were disappointed that there was no balcony.
• No balcony.

“Nice place to stay, lots to do and close to the beach.”

Dec 2, 2007 by John from Reno, NV
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Roomy, clean, good location.
• Rooms need some remodeling; kitchen was not well equipped, charged $9/day for parking.

“Better than expected for the price. I expected a hotel room, not a condo. I was very pleased with the staff.”

Oct 7, 2007 by Joe from Dayton, MD
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Hotel room price was reasonable, the pool and beach were terrific. The staff generally tried to accommodate guest needs. The bed was comfortable.
• The hotel/condo unit in immediate need of an update, especially the 1970s style bathroom. We could hear the banging as renovations were ongoing.

“Renovations are ongoing at this hotel and this should be known to the traveler before the room is booked and paid for in full. The banging two units down were awful to listen to. The front desk offered to move our room but we decided to stay as we were assured that they were not going to work on the weekend. The other issue with the room is that you can hear everything outside from the delivery trucks to guests/staff having a conversation. The staff tried to meet our needs and the pool and beach were terrific. Although after a rain storm the water was brown in front of the hotel. The storm drains enter a canal behind the hotel which enters into the ocean in front of the hotel. On a clear day snorkeling in front of the embassy suites next store was great. The hotel refunded our parking fee due to the noise inconvenience.”

1 of 1 people found this review helpful.

Sep 20, 2007 by Cynthia from Ny, NY
Overall Rating: 1
Staff:[1] • Location:[9]

• Adequate facilities.
• Front desk staff completely annoying and troublesome.

“Bad.”

Aug 30, 2007 by Michael from Snohomish, WA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Excellent grounds very peaceful with great views of the ocean.
• Rooms though clean and light starting to show ages.

“Very surprised with quality of room and view of ocean. Lobby staff very friendly and pleasant to work with. Grounds were well groomed and peaceful to walk in. Would certainly consider a return to this hotel in future visits.”

Aug 25, 2007 by Jon from Bellaire, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent vacation option.
• Worn carpet in lobby.

“We had a great time. The facilities were excellent.”

May 10, 2007 by Bruce from Chatsworth, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenience of having an equipped kitchen.
• Somewhat noisy.

“Very good choice for family stays with the convenience of a kitchen and appliances.”

1 of 1 people found this review helpful.

Feb 28, 2007 by Odist from Sacramento, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• It's location on the beach.

“Very fine resort with all amenities necessary for family, romance, or leisure. Expansive grounds with 3 pools and plenty of room for sun. Room was nicely decorated. Only down side was some aging appliances and furniture.”

Feb 12, 2007 by Randy from Denver, CO
Overall Rating: 7
Staff:[7] • Location:[7]

• Nicely kept grounds.
• Outdated, cockroaches in bathroom, charged for in-room safe!

“My wife and I stayed at this hotel for a week; Mon-Fri. I travel 15-20 days/month for a living and stay in hotels ranging from 2-4 stars so I have a feeling of what to expect from a 3 star hotel. Personally, I would rate this hotel a solid 2.5 stars, maybe a 3. I can see its attractiveness to families because our 1 bedroom 'standard' was essentially a 700 sq/ft. 1 bedroom apartment with the garden view, complete with kitchen and washer/dryer, which is nice if you don't want to eat out all the time. It had a dining table and fold-out couch. The rooms are a little out of date and our bedroom had very poor lighting. My wife noticed a cockroach crawling in the bathroom one morning of our stay. I disliked the nickel & dimming by the hotel. You have to pay $9/day for parking, and even $1.50/day just to use your in-room safe!”

1 of 1 people found this review helpful.

Aug 25, 2006 by Patti from Olympia, WA
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[6]

• Grounds where beautiful
• Staff and housekeeping not attentive enough. Not cleanliness enough for me. The price was too high.

“Staff need to be more attentive! Rooms need to be kept cleaner and housekeeping staff need to learn how to clean better. Had to pay for safe in room whether used or not - not relayed to us. Also parking should be free for patrons staying at the hotel. More things for children to do. Gifts shops staff should be more friendlier and not regretting every moment they are working. My first trip to Maui. I would not stay in this hotel or recommend this hotel to anyone.”

4 of 4 people found this review helpful.

Aug 25, 2006 by Kate from Carlsbad, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great location, updated rooms with good view and good service.
• I don't have any complaints about this hotel.

“Overall a great trip for the money. My unit had a nice kitchen which was fully equipped. Maid service came daily, but I never them working positive). Everything was clean and the pool area was nice, right on the beach with bar service and a place to eat lunch. I travel a lot and would definitely recommend this hotel to others.”

1 of 1 people found this review helpful.

Jun 21, 2006 by Lisa from Panorama City, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was beautiful, clean and a great pool.
• There was nothing I loved it.

“It was absolutely beautiful and we loved everything about it. It had great service and a great pool. Everyone was friendly.”

1 of 1 people found this review helpful.

Mar 26, 2005 by Grant G. from Des Moines
Overall Rating: 8
Cleanliness:[6] • Staff:[6] • Location:[8]

• Great for families, fun and homey

“Had a great time in spite of tough weather. Nice folks, close to LaHaina, we will be back, all 6 of us!”

1 of 2 people found this review helpful.

Oct 1, 2004 by Peter K. from Arlington
Overall Rating: 6

“Old but clean Hotel. They did some renovation on the pool, therefore they sold there rooms at a discount rate. Friendly personal.”

1 of 1 people found this review helpful.

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Amenities at Resortquest Kaanapali Shores, Maui

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Barber/Beauty Shop Beach Coffee Maker in Room Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Safe Deposit Box Shops/Commercial Services Television with Cable Tennis