Caracol Village

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User Reviews for Caracol Village, Playa del Carmen

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Jun 10, 2008 by Kimberly from Santa Barbara, CA
Overall Rating: 2
Cleanliness:[10] • Staff:[8] • Location:[4]

• The hotel staff were polite and helpful.
• The "concierge" must work on commission, they were most aggressive and repeatedly hounded me regardless of how many times I said, "no thank you."

“Upon arrival, we were swarmed by the "concierge." In reality, they are the sales team and apparently work on commission. They were quite aggressive and time consuming because if you need a cab, the bellhop is given a signal to wait until the sales person has a word with you, making you a captive audience. You're told, "it's going to take awhile," and then comes the hard sell; excursions, a 40%-50% savings on future stays, etc. The truth is, there are about 25-30 cabs waiting only steps away, but out of sight, of the hotel entrance and those cabs aren't called until the bellhop is told to do so. Had we eaten at a hospital cafeteria, it would have far surpassed what was offered. The food was bland at best and frankly, the worst food I'd ever eaten in a hotel, and I travel a lot. This was a most unpleasant experience, unless you like to drink to excess, I can't see the appeal of this place whatsoever and certainly won't be back. Furthermore, as a travel writer, I'm making sure to include this bit in any future articles. Thank you for the chance to leave comments.”

Feb 23, 2008 by Wayne from Grapevine, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Worth the price. It was very clean & beautiful atmosphere.
• Oriental restaurant was not very good food.

“It was a wonderful 5 days and we would & plan to return.”

Jan 8, 2008 by Sneha from Brookyln, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[3]

• I liked the pool and Jacuzzi.
• I thought the food sucked. They need more vegetarian options.

“Overall, my experience at the hotel was positive. The only major complaint that I have is the food. As a vegetarian, there weren't that many options for me, they should be more accommodating. The food was not that healthy.”

Jan 6, 2008 by Surya from Saint Paul, MN
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[2]

• It was centrally located.
• It was dirty, poorly maintained, smelly, bad food and bad service.

“This hotel almost ruined our vacation. Sheets were dirty but were never changed despite our request. Toilet seat and lid fell off numerous times but we were not given a new room, just fixed poorly each time. Restaurants were dirty, and the food was recycled from meal to meal and not good. The beach was poorly maintained. We did not receive the number of towels we requested despite our requests.”

Jan 4, 2008 by Catherine from Coral Gables, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Great value. Large, comfortable room. Tasteful decor.
• Dirty tables at buffets and adult pool with children allowed.

“We were wowed by this hotel. Large grounds with several pools and bars to choose from, yet felt small and easy to Navigate. The food was very good for mass produced fare. Service was excellent. Our room was large and comfortable with marble on the floors and in the bathroom. This allowed parents with small children to "play dumb" and frequent this pool anyway. Fortunately most people respected the rule but considering there were about 4 or 5 other pools for parents to choose from- the resort really needed to work harder on ensuring the comfort of those who chose to travel without their kids and enforce this policy at this one pool. The only other negative would be the lack of cleanliness at the tables in the buffet restaurants. These had white tablecloths that got very dirty throughout the meal times and weren't changed. What are tablecloths doing on tables that are, by Nature, going to be used several times in one hour by different parties.”

Jul 18, 2007 by Mike from Gilbert, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Exceptionally friendly and helpful staff.
• All inclusive food buffets ranged from poor to good - good value but not great.

“Nice beach, facilities, entertainment and exceptional staff. Clean everywhere. Not a super luxury resort but definitely one for families and people on a budget who want a very good overall experience. The only reason to avoid this resort is if you expect a Four Seasons experience and would be disappointed with anything less. For the rest of the vacationing public it's fantastic.”

Jul 14, 2007 by Charlie from Asheville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Rooms were huge.
• Drinks were on the small size.

“For my first exp. at a all inclusive resort, this was a great deal.”

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Amenities at Caracol Village, Playa del Carmen

24 Hour Front Desk AM/FM Alarm Clock Bar/Lounge Business Center Concierge Fishing Fitness Center or Spa Free Parking Hairdryers Available

Laundry/Valet Services Mini Bar Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable