Renaissance Toronto Airport

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User Reviews for Renaissance Toronto Airport, Toronto

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Apr 23, 2008 by Lisa from West Newfield, ME
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[8]

• They provided wireless internet access for free.
• It was unbearably hot in our room. My husband had to leave because the heat was nauseating.

“We arrived on a Thursday night. The temperature in our room was over 80 degrees! Of course, I immediately called the desk to complain. The desk clerk said the heat could be turned off but the air conditioning would not be turned on until Monday! Consequently, we spent as little time in our room as possible. Obviously, we will never stay at the Renaissance Hotel again.”

Apr 17, 2008 by Richard from Windsor, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• The room seemed pretty clean and the service was good.
• The room felt stuffy and I was unable to adjust the thermostat in the room.

“The hotel had an attractive lobby and the staff were friendly. The bed was fairly comfortable but the room felt a little stuffy.”

Apr 15, 2008 by Bernie from Ann Arbor, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• convenient.
• Parking charges being close to major airport.

“Have to wait a bit long to check in. The ground floor hall way leads to back door from parking lot. Hence is not as clean as it should be.”

Apr 10, 2008 by David from Battersea, ON CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Location, pool/whirlpool.
• Room had not been vacuumed properly (bottle cap/candy on floor).

“Excellent location and amenities. Considered more of an upscale 3 star than 4 star, but nice hotel. Friendly front counter person, very quick and efficient. Very nice pool and whirlpool Did not visit the restaurant. Many nearby restaurants.”

Apr 8, 2008 by Mike from Dartmouth, NS CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• great sitting area in lobby.
• pool.

“I enjoyed it, Would stay here again.”

Feb 24, 2008 by David from Pond Eddy, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Business traveler friendly.
• Evening staff was awesome, morning not so much.

“Easy access to airport and certainly business traveler friendly.”

Feb 16, 2008 by William from Barrie, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Staff was extremely helpful and the accommodations were more than adequate.
• Parking lots were not cleared very well of fallen snow.

“The hotel is well worth the money for the accommodation. It is about a 15 minute ride to the airport and the hotel has its own shuttle that runs on a schedule leaving the hotel every half hour. The restaurant has good quality food and service is reasonable. The friendliness of the restaurant staff overcame the lack of service.”

Jan 31, 2008 by Christa from Churchill, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[8]

• It was very clean, easy to get too, and the staff was all very friendly.
• Our room was right across from the elevators so all night we could hear the elevators coming in.

“The hotel was nice and clean and we enjoyed our stay.”

Jan 30, 2008 by Linda from Sheridan, WY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Very comfortable beds.
• Hallway carpets worn and dirty on some floors.

“Hotel has efficient airport shuttle every 20 minutes. Check-in was very friendly. Asked for Marriott reward card which I forgot at home. Beds were very comfortable. Airplanes fly right over top but noise was minimal. Loved the bath amenities, wonderful scented products. Looks like rooms have been recently renovated but the hallways need carpet replaced.”

Jan 30, 2008 by Caroline from Mont St-Hilaire, QC CA
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[10]

• Clean and relaxing.
• The lady at the front desk seems upset with my price for the room.

“It's not normal that we have to pay the parking when we stay there for a night.”

Jan 23, 2008 by Jae from Toronto, ON CA
Overall Rating: 6
Staff:[9] • Location:[5]

• Nice hotel, nice facilities, very good staff.
• Shuttle service was awfully slow; we froze in the cold waiting for the shuttle at the airport.

“The shuttle service was awfully slow! We froze in the cold waiting for the shuttle at the airport. The sad fact is that the other hotels' shuttle had been in and out for at least 4 times before this hotel shuttle was there! Too bad. It's a good hotel and it has great friendly staff. If they can do something with their shuttle service at least from the airport, especially in cold winter season.”

Jan 19, 2008 by Jane from Salt Spring Island, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service was incredible.
• Nothing to report!

“You feel like you are at a resort, but you're at the country's largest airport. Very nice place to stay.”

Jan 9, 2008 by Susan from Orillia, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[5]

• Excellent Pool and Fitness Facility.
• Had to pay extra in order to park in hotel parking lot and it is right in the flight path for Toronto Airport.

“Very Close to Toronto Airport and other major attraction, this hotel offers clean comfortable rooms, a spacious pool and hot tub, and helpful and courteous staff. You can dine in house at the Olio Restaurant or take a short walk to a variety of other eating establishments.”

Jan 2, 2008 by Phuong from Toronto, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice and friendly staffs.
• The washroom isn't big enough.

“Overall, I really enjoyed my stay. I would book there again.”

Jan 1, 2008 by Jj from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• Friendly staff.
• Unexpected phone call to my room, (concern about privacy issue).

“Nice room, friendly staff, nice accommodation, clean and bright rooms too bad it's a little distant to the airport.”

Dec 30, 2007 by Gordon from Cleveland, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Extremely friendly staff.
• There was no room service after 10 pm on Christmas eve. We had to order pizza.

“Fantastic hotel for an overnight stay if you need to catch an early morning flight.”

Dec 29, 2007 by Richard from Brampton, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Fantastic pool, nice rooms, free LAN :), lots of air traffic (you decide on that).
• Parking fee.

“High quality, thoughtful amenities, nicely decorated and landscaped. The pool area is enclosed by a glass cathedral calling and you can watch planes landing @ YYZ all night.”

Dec 21, 2007 by Trevor from Edmonton, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very clean, good location to the airport.
• Parking was expensive.

“Very happy with my stay.”

Dec 18, 2007 by Todd from Brantford, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The price was good for the hotel quality; I wouldn't have wanted to pay their regular rates.
• Not at all a "luxury" 4 star hotels, nice, clean, but nothing extra, 3 star at best.

“Clean, comfortable, great airport location. Many dining options nearby. However, this was supposed to be a "4 star" deluxe hotel, which it is not.”

Dec 16, 2007 by Jim from London, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Convenient to Toronto Pearson.
• Nothing negative to report.

“Rooms are comfortable and clean. Hotel located less than 5 minutes from Pearson airport. Olio restaurant in the hotel was a good experience.”

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Amenities at Renaissance Toronto Airport, Toronto

24-hour front desk AM/FM Alarm clock radio Air conditioning Automated Teller (ATM) Bathrobes all rooms Bathroom amenities Bike trail nearby Business center/services Cable/satellite color TV w/ remote Closet Coffee maker Complimentary in-room coffee Complimentary newspaper delivered (Mon-Fri) Concierge services Cribs / rollaways available Currency Exchange Electrical requirements Express check-in / check-out Fitness facility Gift shop/News stand Golf nearby Hair dryer Hair salon/Barber Handicap Access

Ice / Vending Machines In-room movies - fee Iron/Ironing Board Laundry/Valet Services Maid Service Olio: A Mediterranean Grille & Bar Parking - fee Pet Policy; Pets Allowed - fee Pool - indoor Premium channels Premium/Upgraded Linens Room service - limited hours Safe deposit boxes Self-service laundry facilities Telephone with Voicemail and Dataport Tennis / Squash nearby Turndown service available Valet Parking Video Checkout Wake-up services WebTV Whirlpool/Hot tub Work Desk with Lamp