Courtyard by Marriott Toronto Downtown [Toronto, ON]- Hotel Reviews

User Reviews for Courtyard by Marriott Toronto Downtown, Toronto

Average User Rating: 8.5

Cleanliness:[9.0] • Staff:[8.5] • Location:[8.5]
Based on 1575 user ratings

Oct 20, 2009 by Suzanne from Ingersoll,Canada
Overall Rating: 7

Comfy beds, friendly staff.
Very loud at night due to the street noise on Young St.

“I really liked the room, it was quite clean and comfortable, nice new TV. The downfall was our room facing onto Young St. where there was a lot of party noise at night from people coming out of bars.”

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Sep 22, 2009 by Charles from Ottawa,Canada
Overall Rating: 8

Bright, clean and well situated.
Some neighborhood issues.

“This is a hotel decorated in Japanese style, has friendly and helpful staff. It exceeded my expectations for quality and comfort, with very nice beds in particular.”

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Sep 22, 2009 by Susan from Kingston,Canada
Overall Rating: 9

Close to subway.
Nothing to say here.

“Good location, close to subway and
very helpful staff.”

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May 20, 2009 by Julia from Stirling,Canada
Overall Rating: 8

Efficient, friendly staff, clean, comfortable room, conveniently located.
No complaints.

“Can only comment on the room as we did not use the restaurants or the other facilities, but would stay there again.”

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May 4, 2009 by Tricia from Oshawa,Canada
Overall Rating: 5

This hotel was nice and clean and the rooms were very spacious and clean.
Check in was a diaster for me because of miscommunication.

“This hotel is very nice. I would recommend it to anyone to stay. It is located right in the heart of downtown close to shopping, entertainment very accessible. But upon check in I was told I would have to pay extra for extra people staying in my room when prior to checking in I called the hotel to confirm my reservation which was booked. Upon calling the hotel to confirm my reservation I was told I am booked into the room 4 people 2 beds. When I went to check in at the front desk the attendant told me I would have to pay extra for the extra two people. I thought this was weird when I had just called an hour before to confirm 4 people in the room. The gentleman who was checking me in was not very nice about the situation. After about 10 minutes of back and forth and me asking for the manager he then said he would not charge me the extra fee. Also when the rest of my party came to check into the same room I was staying in they were told there is no reservation under my name this is after I had already checked into the room and had been in there for at least 4 hours but over all the hotel is amazing I enjoyed my stay and the location is key and very convenient.”

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Feb 26, 2009 by Joan from Chatham,Canada
Overall Rating: 10

It is in an excellent location.
I left my phone charger in the room and called two times about it and they have not returned my calls. The pool is very small.

“Lovely location. Excellent service. Clean, comfortable rooms.”

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Feb 25, 2009 by Anna from Ottawa,Canada
Overall Rating: 5

“The parking situation was awful and the staff were rude, and uninformed. I had to walk up and down three ramps to park my car as there is no access to the garage via stairs or elevator. The line-ups at the hotel were huge.”

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Jan 5, 2009 by from Holland Landing,Canada
Overall Rating: 9

Excellent staff from valet to front desk.
Hotel bar would not serve me red bull and alcohol, very disappointing.

“Great overall place to stay. Valet service and front desk was very friendly and helpful. Hotel was very busy (New Years Eve) so traffic within hotel was dense and elevator waits were pretty lengthy. Rooms were very clean, only thing that I did not like was that there was no sink in the bathroom. The sink was located in a nook with a coffee machine and vanity mirror. The beds were pretty bad, very lumpy and uncomfortable. Overall I had a good time, great view, excellent service, and great location.”

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Dec 19, 2008 by Raymond Phillipe from Peterborough,Canada
Overall Rating: 9

Close to downtown and shops.
Rooms are a bit out of date, too many high rises around.

“I could never complain, it was in the centre of downtown Toronto, I knew it as the Westbury Hotel, and Marriot have made some changes, mostly in dining, this hotel I can recommend to friends.”

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Nov 27, 2008 by Linda from Atlanta,GA
Overall Rating: 7

Good location for downtown area.
Breakfast buffet at the hotel restaurant was very poor quality.

“For the price this hotel was a good. It is not a luxury hotel but the room I stayed in was quite large and appeared clean. The location is great for exploring the downtown area and is close to busses and trains if you don't have a car.
I don't recommend the breakfast buffet. The food is not good and staff not friendly. The cleaning staff do not stick to the service elevator and carry on loud conversations in the hallways.”

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Nov 10, 2008 by Mike from Columbus,OH
Overall Rating: 9

Location.
Address not visible from street.

“The valet attendent was extreme helpful, he instructed us how to quickly get to our destination using the subway. He provided a subway map, marked our on and off spots and numbered all the stops in between so we would not get off too soon or too late.”

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Oct 15, 2008 by Farid
Overall Rating: 9

Convenient to downtown and friendly staff.
Limited parking.

“Excellent for a reasonably priced downtown hotel location.”

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Oct 1, 2008 by Stephanie
Overall Rating: 10

Staff was great and the location was perfect.
Bathroom was inconveniently layed out.

“It was perfect for my needs. I would definitely go back. The staff was amazing and the room was clean. Just walking into the lobby, I was impressed.”

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Sep 22, 2008 by Andy

Convenient location.
Costly parking.

“Great hotel except for the costly parking but next to 24 hours Pharmacie and McDonalds. Nice pool as the kids enjoyed it.”

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Sep 21, 2008 by Blair
Overall Rating: 10

Customer service was great.

“When we checked into the room it had 2 queens. I called the front desk to see if they could change the room. They did and I was in the new room within the half hour. Great service.”

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Sep 11, 2008 by Erica from Buffalo, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

The rooms were comfortable and nice and the location was excellent.
They had rules such as "do not bring in outside food or drink" which I thought were ridiculous.

“The hotel was in a great location right in the heart of downtown Toronto, within walking distance to many of the theaters in the Toronto Film Festival. My stay was comfortable and pleasant, with an accommodating staff who treated me and my guest very well. I would highly recommend the hotel.”

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Sep 4, 2008 by Iole
Overall Rating: 8

Conveniently located, clean, comfortable.

“Good hotel for the cost.”

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Sep 4, 2008 by Donna from Tonawanda, NY
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[9]

Clean.
Sleep by a elevator.

“Good for a business overnight- I enjoyed last time I was there at the other hotel- never again.”

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Sep 3, 2008 by Tyler from Guelph, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

Great location and terrific value!
Long wait for check in.

“Great value in the heart of downtown Toronto. Restaurants and shopping within a stones throw. Clean, comfortable and safe.”

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