Hyatt Regency Toronto

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User Reviews for Hyatt Regency Toronto, Toronto

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Oct 26, 2009 by Richard from Toronto,Canada
Overall Rating: 10

• Very comfortable, relatively convenient and quieter than other hotels I've stayed at recently.

“This was a last minute need and the hotel exceeded my expectations in terms of comfort and quietness. I would definitely stay at this hotel again (Hyatt Regency).”

Oct 21, 2009 by Daniel from Woodstock,Canada
Overall Rating: 8

• We liked the location-very close to the theater district .
• The toilets did not flush properly & the tub & sink drained very slowly.

“The check-in was fast & efficient & the staff were very friendly. The decor was too modern for my liking-it looked too much like IKEA!!”

Oct 20, 2009 by Joel from Halifax,Canada
Overall Rating: 9

• Very modern, comfortable, friendly, and convenient.
• No fridge in rooms, elevators being upgraded (inconvenient).

“Overall excellent, except for long wait times for elevators do to ongoing upgrades. Very modern, almost European-styled rooms.”

Oct 19, 2009 by Paul from Burlington,Canada
Overall Rating: 9

• Unique design.
• Dirty floors in the elevators.

“Great experience.”

Oct 10, 2009 by Tracey from St. Catharines,Canada
Overall Rating: 9

• Location was prime, parking reasonable, easy access, amenities & proximity to great shopping and restaurants, staff was friendly & professional.
• The rooms were clean but there was some dried sauce on the wall that had been missed. Need more towels in the bathroom.

“Very enjoyable and an all around pleasurable experience.”

Sep 30, 2009 by Nicole from Lockport,NY
Overall Rating: 2

• Excellent downtown location and was very clean.
• Poorly trained staff, hotel was overbooked, and the unsafe parking.

“I'll start with the good. This hotel is in a great location for entertainment in downtown Toronto. The hotel is easy to find and the rooms are clean. I wish I could say there was anything else that was good about this hotel.
I was greeted at check in with we don't have the room you reserved. There are no cots or upgrades. There is nothing you can do but accept what we give you because you've already paid in full and we don't have to make you happy. Then my credit and debit cards were all rejected, making me look like a dead beat with insufficient funds for incidentals in front of a growing line of other guests. Turns out that the employee just had no idea what she was doing and processed all of my cards incorrectly. She found that out after leaving the desk twice to talk to a manager and asking another employee for help. A great start to my vacation. I used the hotel's underground parking. When leaving the hotel after spending the night, I found that the back seat of my car was pulled down to access the trunk, which was not the way I left my locked car. I ignored it as nothing was missing from my car (there was nothing of value left in my car) but as I was driving to the exit, I saw hotel staff and guests inspecting another car with a smashed in window in the parking garage. Upon further inspection of my car later that day, I found that the side panel of my car window had been pried open, which makes me 95% certain that someone had broken into my car. Even if I'm just paranoid about my own car, at the very least, I saw one car that was broken into. In short, I intended to have a peaceful stay at a 3.5-4 star hotel. Instead, I got rude and untrained staff, a room I did not book, and my car broken into. Oh, and the elevators are incredibly slow. Don't stay at the Toronto Hyatt Regency.”

Aug 4, 2009 by Barb from Stittsville,Canada
Overall Rating: 10

• Rooms recently renovated, nice decor.
• Lobby area/public spaces kind of bare, no free internet.

“The hotel was great. Room was recently renovated with big comfortable bed with duvet, large wall mounted TV, and attractive bathroom. Wasn't crazy about glass walls of bathroom, turning light on at night disturbs other sleeper. No free internet connection either. Roof top pool was nice on warm sunny evening, but it closed at 8pm. Overall, very nice hotel.”

Jul 25, 2009 by Jeff brown from South Euclid,OH
Overall Rating: 8

• The staff was extremely friendly and helpful.
• The A/C was not cold.

“Great modern hotel, friendly staff, customer service is a priority. Right in the entertainment district. Only problem is the air conditioning did not work well.”

Jul 12, 2009 by Ryan from Milton,Canada
Overall Rating: 9

• Really comfortable bed with a huge TV.
• Confusing lay out of floors.

“Very pleasant experience and would recommend to anyone.”

Jul 3, 2009 by David from Woodbridge,Canada
Overall Rating: 8

• It was very clean, upscale and generally in a great location.

“I arrived at the hotel and it was accomodating right from the get go. The staff was very helpful, check in went very smoothly. The location is great. I would recommend this hotel for leisure, family and business. I will definitely come back again.”

May 11, 2009 by David from Ottawa,Canada
Overall Rating: 9

• Modern design and style.
• A bit cold and impersonal.

“This is a very modern hotel that would be especially convenient as a base for going to shows in Toronto. It is on one of the main streets for live theatre.”

Apr 28, 2009 by Steph from Barrie,Canada
Overall Rating: 10

• The room was beautiful and spotless! I found it very comfortable.

“The room was well decorated, very modern and super clean. Beds were comfortable too. The same goes for the public space of the hotel - well decorated and clean. All of the service I received was above and beyond.”

Apr 9, 2009 by Diane from Ottawa,Canada
Overall Rating: 9

• Great comfort and excellent bed coverings.

“Very beautiful place and modern rooms with all the necessary features.”

Apr 2, 2009 by Margaret from Waterloo,NY
Overall Rating: 9

• Modern decor. Comfortable beds. Superior friendly staff. Exceeded my expectations.
• Wish the pool was indoors.

“I would sincerely recommend this hotel. Everything about it exceeded my expectations.”

Dec 14, 2008 by Ken from Webster,NY
Overall Rating: 8

• Proximity to the Princess of Whales Theatre.
• Unable to use the resturant due to it being under renovations.

“Much of the hotel is under renovation so it was a little cluttered and messy. The room was very nice. We used the fitness center and that too was very nice.”

Sep 14, 2008 by Jan from New York, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[5]

• Brightness and sleekness of rooms, cordiality of employees.
• The kitchen staff hovered over the complimentary coffee on table.

“The Holiday Inn on king has lovely, contemporary decor in the rooms and nice views of the city and the fitness room was much appreciated. The staff is extremely courteous and attentive. The hotel is undergoing a massive renovation at the moment, so the lobby experience was pretty dreary. Also, a cheaper morning breakfast should be made available. A bit far flung from the nearest subway. Otherwise, a solid, professional hotel.”

Aug 28, 2008 by Josephine from Pequabuck, CT

Cleanliness:[9] • Staff:[9] • Location:[10]

• Location to all attractions/modern internet connected.
• Water was shut off for 6 hrs one evening/construction noise.

“The hotel was very clean and pretty, staff was friendly. We enjoyed walking to all our destinations, fantastic waterfront and the Red Sox Won and great time.”

Aug 17, 2008 by Corstian from Churchville, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• The entire hotel has been recently remodeled.
• Guest entry/car port was not very well indicated.

“This is a newly remodeled hotel. Details are well-finished giving the spaces a crisp newness. The rooms are of a modern decor which some may not appreciate. For the tech savvy the possibility of running a computer through the big flat-screen TV for meeting prep, movies, or gaming is a real plus. The hotel is family friendly in so much as it has it's own restaurant with middle of the road fare for all three meals. For the thrifty traveler check out restaurants near-by.”

Aug 7, 2008 by Rodell from Cleveland, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Very good staff! Manager was outstanding.
• Nothing.

“Hotel was very clean, staff was very good, dining was a little below par and drinks where way too expensive. Overall it was very good though.”

Aug 7, 2008 by Christina from Irvington, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The staff was extremely helpful and location was excellent.
• The pool was small.

“I loved staying at this hotel. Everything we asked for was given to us in a speedy and delightful manor. They were very concerned about our satisfaction despite the amount of guests they were servicing. I am delighted that we stayed here and cannot wait to return.”

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Amenities at Hyatt Regency Toronto, Toronto

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Babysitting/Child Services Bar/Lounge Bath Tub Business Center City Center Coffee Maker in Room Concierge Desk Copy Service Cribs Available Currency Exchange DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies

Internet Access Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Outdoor Pool Pets Allowed Phone with speaker Pool Porters Public Address System Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Sauna Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Valet Parking Video Checkout Wake-up Service

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