The Westin Harbour Castle

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User Reviews for The Westin Harbour Castle, Toronto

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Jul 3, 2008 by Linh from Beltsville, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[5]

• Clean.
• Parking fee too expensive.

“It was great, however, parking fee is too expensive. It's $30.00 per day.”

Jul 3, 2008 by Shelley from Sudbury, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location and quality.
• Liked everything.

“Excellent all round - only negative was that the hot tub was not working!”

Jun 7, 2008 by Terry from Herring Cove, NS CA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice location by the water.
• One day no face cloths or hand towels were left. Another day no face cloths or bath mats were left.

“Except for the problem described in #15 the hotel and staff were top notch. But I can't understand how a hotel like this one could do this two days in a row!”

Jun 5, 2008 by Mary from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent room location.
• Noisy neighbor one night.

“I was so impressed to be put on a guest preferred floor with an excellent view. Staff was so friendly and helpful. Room was comfortable and clean and new.”

May 27, 2008 by Carol A. from Peterborough, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Upgraded to king bed with lake view at NC.
• Everything was wonderful.

“At the price we thought the room would be of a lesser quality than the rest of the hotel. We were thrilled with our room- king-size bed, 30th floor, Lakeview. We don't know how it could have been any better.”

May 5, 2008 by Randy from Dresden, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent view of lake Ontario, close to royal Alexandria theater, nice pool and exercise room and many nice restaurants in walking distance.
• No bad experiences, my wife loved it as did our friends who I also booked rooms for.

“The Westin Harbor Castle is a fantastic hotel. It is in a great location right on Lake Ontario. The rooms are large and very clean. (loved the LCD TV's). The restaurant has world class cuisine. Everything we wanted to do was within walking distance. Highly recommended.”

Apr 30, 2008 by Elisabeth from Richards Landing, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Lobby and room.
• Valet parking.

“Check in was a little slow, but friendly, room was ok, did not like the coffee machine too much, also missed fridge. Pool was not to clean and full of toys, and valet parking is pricey and the valet was a smoker and left the car smelling. It is a smoke free hotel.”

Apr 8, 2008 by Sandro from London, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The rooms were very nice. Dark wood furniture, nice plasma TV, comfortable bed.
• The view was of the sugar factory.

“The Westin met my expectations in service, location, and room quality. Overall, I would recommend this hotel.”

Apr 8, 2008 by Shannon from Dudley, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very clean and comfortable rooms. Staff was available and able to answer our questions.
• Feeling rushed to give up our car to valet. Not having access to our vehicle.

“The hotel was clean, pretty and comfortable. We were very happy with our room. The location was good and closes enough to Rogers Center so that we could walk to the baseball game. I felt rushed when we were getting out of our car and unpacking our bags. We have four young children and naturally forgot some of our things in the car. We asked the hotel staff for access to our car and they reported that they could not allow us access, that they could retrieve whatever we needed out of our vehicle. I was not comfortable with that situation and was bothered by not being able to retrieve my own things from my car. Other than that, the hotel was very nice, but not terribly family friendly.”

Apr 7, 2008 by Nicole from Vaughan, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendly staff, clean, well-maintained rooms, and facilities.
• Forced to use valet parking, as regular parking is 2 blocks away from hotel.

“Lovely hotel, good location. The room was very nice, clean, with a flat screen TV. We had a fine view of the lake. The staff were very friendly and efficient. On Easter Sunday, they had an Easter egg hut for the kids, which was a really fun idea. Though, the heating system in the room was noisy. I also thought that they could have given us advanced notice that they had planned to shut off the hot water on several floors on Easter Monday. Although they provided alternatives to take your shower on another floor, the message was left on the phone overnight while we were sleeping. It would have been nice to have known this on Sunday evening at the latest.”

Apr 2, 2008 by Angie from Brantford, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great service, location and very clean.
• Waited for a while to retrieve our vehicle from the Valet service.

“Enjoyed our stay. Would love to come again and try some of the services the hotel has to offer (pool, spa, dining).”

Apr 2, 2008 by Robert from North Chili, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Cheap but still upscale and close to main attractions.
• Nothing I didn't like.

“Very classy and elegant. Checking in and parking was easy and painless. Room was clean, comfortable and had a lot of commodities.”

Apr 1, 2008 by Bernadette from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness, quick, attractive, non smoking, well located with efficient service.
• Did not mention anywhere that local calls cost $2- each!

“Room was generously sized and clean with a great view of lake. Staff efficient and friendly. Would highly recommend hotel to friends and family. Not happy about $2- charge for local calls, though.”

Mar 28, 2008 by Burt from Sunnyvale, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Rooms were very nice. Pool nice. Staff very nice.
• Toronto is a big city and the hotel was WAY downtown!

“I would stay there again. Staff was excellent. I felt like they treated me like a VIP.”

Mar 19, 2008 by Kellea from Cambridge, ON CA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[9]

• Very luxurious.
• Had to pay extra for parking.

“Beautiful facility. Excellent room for the price. Very impressed.”

Mar 14, 2008 by Kathy from Sarnia, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• The room view was spectacular.
• Non smoking rooms.

“Everything was great. except they did not have smoking rooms. I had booked a smoking room with you and was very surprised when hotel said they did not have ANY.”

Mar 6, 2008 by Yvonne from Thunder Bay, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• The beds, the pillows, the view.
• Being surrounded by "bouncers" when we went to the top restaurant. They were polite but a bit over the top. We only wanted to use the scenic lift!

“Walking to it at night was a little bit scary on the first night as it is kind of isolated however no problem once used to it. The hotel staff was great , the recreation facilities were great and I particularly liked the room. The fire alarm went off in the middle of the night which was an adventure and to be honest the alarm could have been a bit louder to get my attention immediately. Wished I wasn't on the 21st floor that night! Over all I had a wonderful time there.”

Mar 5, 2008 by Ken from Cobourg, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• I liked that it seems classy so it fits into a romantic weekend.
• Not to the hotels fault, but someone pulled the fire alarm at 1 AM and it took some time to solve the issue.

“We enjoyed our stay very much. Hotel staff were helpful and friendly. Everything seemed top notch as was expected at this fine hotel.”

Feb 24, 2008 by Yesca from Calgary, AB CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Loved the bed.
• 2 cheese burgers $50 room service.

“Have a very good time. Nice room with view of water and CN Tower.”

Feb 12, 2008 by Emily from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The rooms were very modern and clean.
• The location to restaurants and attractions is not ideal.

“Our check in was hassle free; we were booked in for a double bedded room, but the front desk clerk had no issue switching us to a king bed room. The room was fantastic! Big plasma TV. lovely bathroom and very comfortable bed.”

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Amenities at The Westin Harbour Castle, Toronto

24 Hour Front Desk Bar/Lounge Barber/Beauty Shop Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services