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The Westin Harbour Castle
One Harbour Square,
Toronto, ON, Canada
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Average User Rating: 8.5 Cleanliness:[9.0] • Staff:[8.5] • Location:[8.5] Based on 2009 user ratings |
Jul 3, 2008 by
Linh from Beltsville, MD
Overall Rating: 8
Cleanliness:[9] •
Staff:[9] •
Location:[5]
“It was great, however, parking fee is too expensive. It's $30.00 per day.”
Jul 3, 2008 by
Shelley from Sudbury, ON CA
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[10]
“Excellent all round - only negative was that the hot tub was not working!”
Jun 7, 2008 by
Terry from Herring Cove, NS CA
Overall Rating: 7
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Except for the problem described in #15 the hotel and staff were top notch. But I can't understand how a hotel like this one could do this two days in a row!”
Jun 5, 2008 by
Mary from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“I was so impressed to be put on a guest preferred floor with an excellent view. Staff was so friendly and helpful. Room was comfortable and clean and new.”
May 27, 2008 by
Carol A. from Peterborough, ON CA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“At the price we thought the room would be of a lesser quality than the rest of the hotel. We were thrilled with our room- king-size bed, 30th floor, Lakeview. We don't know how it could have been any better.”
May 5, 2008 by
Randy from Dresden, ON CA
Overall Rating: 9
Cleanliness:[9] •
Staff:[9] •
Location:[10]
“The Westin Harbor Castle is a fantastic hotel. It is in a great location right on Lake Ontario. The rooms are large and very clean. (loved the LCD TV's). The restaurant has world class cuisine. Everything we wanted to do was within walking distance. Highly recommended.”
Apr 30, 2008 by
Elisabeth from Richards Landing, ON CA
Overall Rating: 8
Cleanliness:[9] •
Staff:[8] •
Location:[9]
“Check in was a little slow, but friendly, room was ok, did not like the coffee machine too much, also missed fridge. Pool was not to clean and full of toys, and valet parking is pricey and the valet was a smoker and left the car smelling. It is a smoke free hotel.”
Apr 8, 2008 by
Sandro from London, ON CA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[9]
“The Westin met my expectations in service, location, and room quality. Overall, I would recommend this hotel.”
Apr 8, 2008 by
Shannon from Dudley, MA
Overall Rating: 8
Cleanliness:[10] •
Staff:[9] •
Location:[9]
“The hotel was clean, pretty and comfortable. We were very happy with our room. The location was good and closes enough to Rogers Center so that we could walk to the baseball game. I felt rushed when we were getting out of our car and unpacking our bags. We have four young children and naturally forgot some of our things in the car. We asked the hotel staff for access to our car and they reported that they could not allow us access, that they could retrieve whatever we needed out of our vehicle. I was not comfortable with that situation and was bothered by not being able to retrieve my own things from my car. Other than that, the hotel was very nice, but not terribly family friendly.”
Apr 7, 2008 by
Nicole from Vaughan, ON CA
Overall Rating: 8
Cleanliness:[8] •
Staff:[9] •
Location:[8]
“Lovely hotel, good location. The room was very nice, clean, with a flat screen TV. We had a fine view of the lake. The staff were very friendly and efficient. On Easter Sunday, they had an Easter egg hut for the kids, which was a really fun idea. Though, the heating system in the room was noisy. I also thought that they could have given us advanced notice that they had planned to shut off the hot water on several floors on Easter Monday. Although they provided alternatives to take your shower on another floor, the message was left on the phone overnight while we were sleeping. It would have been nice to have known this on Sunday evening at the latest.”
Apr 2, 2008 by
Angie from Brantford, ON CA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Enjoyed our stay. Would love to come again and try some of the services the hotel has to offer (pool, spa, dining).”
Apr 2, 2008 by
Robert from North Chili, NY
Overall Rating: 10
Cleanliness:[10] •
Staff:[9] •
Location:[9]
“Very classy and elegant. Checking in and parking was easy and painless. Room was clean, comfortable and had a lot of commodities.”
Apr 1, 2008 by
Bernadette from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Room was generously sized and clean with a great view of lake. Staff efficient and friendly. Would highly recommend hotel to friends and family. Not happy about $2- charge for local calls, though.”
Mar 28, 2008 by
Burt from Sunnyvale, CA
Overall Rating: 9
Cleanliness:[9] •
Staff:[10] •
Location:[7]
“I would stay there again. Staff was excellent. I felt like they treated me like a VIP.”
Mar 19, 2008 by
Kellea from Cambridge, ON CA
Overall Rating: 9
Cleanliness:[7] •
Staff:[10] •
Location:[9]
“Beautiful facility. Excellent room for the price. Very impressed.”
Mar 14, 2008 by
Kathy from Sarnia, ON CA
Overall Rating: 9
Cleanliness:[8] •
Staff:[9] •
Location:[8]
“Everything was great. except they did not have smoking rooms. I had booked a smoking room with you and was very surprised when hotel said they did not have ANY.”
Mar 6, 2008 by
Yvonne from Thunder Bay, ON CA
Overall Rating: 9
Cleanliness:[10] •
Staff:[8] •
Location:[7]
“Walking to it at night was a little bit scary on the first night as it is kind of isolated however no problem once used to it. The hotel staff was great , the recreation facilities were great and I particularly liked the room. The fire alarm went off in the middle of the night which was an adventure and to be honest the alarm could have been a bit louder to get my attention immediately. Wished I wasn't on the 21st floor that night! Over all I had a wonderful time there.”
Mar 5, 2008 by
Ken from Cobourg, ON CA
Overall Rating: 9
Cleanliness:[10] •
Staff:[9] •
Location:[8]
“We enjoyed our stay very much. Hotel staff were helpful and friendly. Everything seemed top notch as was expected at this fine hotel.”
Feb 24, 2008 by
Yesca from Calgary, AB CA
Overall Rating: 8
Cleanliness:[8] •
Staff:[8] •
Location:[6]
“Have a very good time. Nice room with view of water and CN Tower.”
Feb 12, 2008 by
Emily from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[7]
“Our check in was hassle free; we were booked in for a double bedded room, but the front desk clerk had no issue switching us to a king bed room. The room was fantastic! Big plasma TV. lovely bathroom and very comfortable bed.”
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