Sheraton Gateway Toronto Intl

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User Reviews for Sheraton Gateway Toronto Intl, Toronto

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Mar 28, 2008 by Jared from Vancouver, BC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location at the Toronto airport.
• Nothing.

“This hotel is located right at Terminal 3 in Toronto YYZ which makes it excellent for travelers overnight and connecting. The rooms are very well appointed. The facilities are very good for an airport hotel. The restaurant and dining, while expensive, is very good quality.”

Mar 26, 2008 by Wes from Paris, TX
Overall Rating: 1
Cleanliness:[10] • Staff:[5] • Location:[1]

• Very nice rooms, nice TV.
• No parking 28$/night to park.

“Have to pay 28$ to park was a very unpleasant surprise.”

Mar 25, 2008 by Joe from Calgary, AB CA
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[5]

• Location at airport.
• Very expensive for non room costs.

“$28/day for parking. Give me a break! Two coffee's with baileys in it with tip for $32. The Hotel is average and no where near a 4 star or 5 star facility. You may think you got a good deal however in the end the expenses you may for the staying there will make up the difference of any savings you had on the room rate.”

Feb 20, 2008 by Melissa from Edmonton, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location to the airport.
• The drink prices in the bar were outrageous.

“The facilities were excellent. The beds were extremely comfortable. Check-in/out was a breeze. The prices at the bar were incredibly high. I paid $12.65 for a gin and tonic and to say the least I did not drink there again.”

Jan 9, 2008 by Connie from Moncton, NB CA
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staffs were very professional and courteous.
• The water was cool and the shower did not work.

“Lovely place to visit but I could not get clean there.”

Jan 9, 2008 by L I. from Mississauga, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Structure.
• Were not able to get a late checkin.

“Clean. Definitely a hotel I would recommend and stay in. Great stay and exceeded expectations. Rooms were big, clean and convenient. We typically stay at 4 + star hotels and this fit that description.”

Jan 8, 2008 by Carl from Covina, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[1] • Location:[10]

• Great location; right next to terminal 1 & 3. You can walk to airport.
• Terrible service. Plenty ladies of the evening around.

“Guest service did not give proper directions to hotel. Upon arrival, doorman & bellman didn't want to help w/ bags. Front desk clerk read out my room # loudly in front of others and was very impatient. He processed me like a number and did not asked if I have any questions when I had plenty. Called guest services upon entering the room to inquire about dining, I was informed that the restaurant was still open. Went to restaurant right away, found out it was closed and had to settle for the Lobby Bar w/ limited menu. This is when I experienced my Cobb Salad the Sheraton way: romaine, tomato, egg and carrot without blue cheese, chicken or bacon. The soup we ordered came literally cold. Too bad my children were sick and throwing up, otherwise I would have a nice chat with the manager. The staff and management wasted a great location. Terrible.”

Jan 7, 2008 by Jennifer from Toronto, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• Décor.
• Parking too expensive.

“The hotel is located central to the airport, but parking for guests cost more than half the price of the room.”

Jan 6, 2008 by Doug from Long Beach, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Directly connected to airport terminal.
• Overpriced Internet access.

“This is a fine place to sleep when you have an early or late flight, since it is directly connected to Terminal 3 and to the automated airport shuttle to Terminal 1. Although not fancy, the room was quite comfortable. Internet access was overpriced; I wish they'd just bundle it into the cost like motels do! Also, the person who answered the "guest services" phone could not tell me about getting into town on public transportation, which I later learned is quite easy. The restaurant had the typical overpriced mediocre fare for breakfast. After breakfast, I discovered the other dining options in the adjoining airport terminal. All in all, I'd say not having to await an airport shuttle bus makes this decent hotel a winner, if not a no-brainer.”

Jan 5, 2008 by Veronica from Syracuse, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The convenient walk to the airport next door.
• Expensive parking.

“This hotel was clean, large, and very high quality. Although it was very pricey (food, parking) the service and amenities available were excellent. Most of all, it was great to be able to walk from our room to the airport terminal without having to step outside, especially with the weather being -20 degrees C that morning.”

Jan 2, 2008 by Rc from Ann Arbor, MI
Overall Rating: 9
Staff:[10] •

• Great new had widescreen TV ;).
• The room is a little bit smaller than the others I have been in the same star level.

“The hotel is clean and comfortable though the room and bathroom was a little bit smaller than others in the same star levels liked the new big had widescreen TV in the room. The drawback of the hotel is the entrance is a little bit complicate because we have to go on several elevators before getting to the hotel. All in all, it is a great hotel.”

Jan 1, 2008 by Joe from Williamsville, NY
Overall Rating: 3
Cleanliness:[6] • Staff:[2] • Location:[1]

• Clean hotel.
• $28 for parking is outrageous.

“The $28 to park the car over night is way too much.”

Jan 1, 2008 by Jack from Corbeil, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent hotel room.
• Parking procedure needs improvement upon leaving.

“Excellent hotel. The only area of concern is leaving the hotel parking. Upon reaching the cashier, he still had to phone back to the front desk to confirm that the ticket that you had validated was correct. A great delay results. Other travelers I met said the same thing.”

Dec 29, 2007 by Catharyne from Sexsmith, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was very helpful and polite, and I could enjoy smoking without feeling discriminated against or less human for my tobacco addiction.
• Could better brand of coffee in the room with more bottled water for making coffee with and more creamers.

“I enjoyed my stay and would not hesitate to stay there again.”

Nov 30, 2007 by Rosemary H. from Mcbride, WY
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[10]

• Convenient to airport.
• Room carpet was becoming shoddy.

“The room carpet was becoming shoddy - stained, etc. There was not really any place to eat other than the bar/lounge - a cafe type location would have been great.”

Nov 28, 2007 by April from Montreal, QC CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• In the airport so perfect before or after a plane trip.
• No valet service, parking was the airport parking.

“The mini bar in the room wasn't even stocked and there was no hairdryer. We only got a better room after asking for an upgrade. The second room was worthy of the 4-star rating.”

Nov 15, 2007 by Janice from Bayonne, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Room was beautiful, clean & comfy.
• Hot food at breakfast buffet was awful.

“This hotel is incredibly convenient with an annex to the airport. The room was comfortable, clean, warm & thoughtfully decorated. Service was great and concierge was very helpful. At check in we were given a buy one get one free breakfast buffet voucher. This was great except that the hot food at the buffet was terrible. The fresh fruits, cereal and yogurt were fine and the service was fine as well. While the voucher seemed like a great deal, at $23 it was anything but for the quality.”

Nov 14, 2007 by Xi from Ardsley, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Beyond expectation.
• Did not find the front entrance by driving through.

“Convenient and clean, worth every single penny.”

Nov 1, 2007 by Ben from Bedford, NS CA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[7]

• Easy to get to from the airport. Medium clean and plain in decor.

“The hotel is right near the airport but very far from any shopping centre and downtown. Room decor is dated and medium clean. Good for overnight stay between flights. Staffs attitude is cool but courteous.”

Oct 14, 2007 by Giangiuseppe from Chateauguay, QC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Swimming area.
• Parking 25 dollars a day.

“Personally I enjoyed the hotel, I wouldnt have gone to an airport hotel if I knew about it but over all it was a pleasant stay, my son and I were riding the train that goes around the airport all afternoon. Swimming area and bathroom, fantastic! Food was a bit pricy for what you got, also parking would run a hole in your pocket.”

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Amenities at Sheraton Gateway Toronto Intl, Toronto

24 Hour Front Desk Available to/from Lester B. Pearson International Airport (24 Hours) Bar/Lounge Business Center Coffee Maker in Room Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable