Sheraton Guildford Hotel

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User Reviews for Sheraton Guildford Hotel, Surrey

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Oct 1, 2009 by Dean from Calgary,Canada
Overall Rating: 8

• Convenient location and very clean rooms.
• Amenities were not up to standard of other Sheratons.

“This hotel appears to have undergone some renovations and modernization. Cleanliness was excellent but simple things weren't right. For example, ice machines were only on every other floor, underground garage (paid parking)had gates but was not secure, sign for valet parking but no bell man. This hotel should only be ranked 3 star.”

Aug 27, 2009 by Bruce from West Park,DE
Overall Rating: 7

• The hotel was clean and everyone was nice.

“Over all the place was nice and clean and everyone treated me nicely.”

Aug 5, 2009 by Dan Jennings from Yakima,WA
Overall Rating: 10

• Nice view and location, large rooms.
• Small refrigerator would be nice.

“It worked perfect for me as I was attending the World Games for one day. I kind of wished I could have used more of the hotel because it was so nice. But I had to see the games!”

Dec 4, 2008 by Sally from Richmond,Canada
Overall Rating: 7

• Sound proof needs improvement between the hallway and rooms.

“It was okay, except I can hear everything outside the guest room. The sound proof of this hotel is horrible. It is worse than a motel.”

Nov 11, 2008 by Sandra from Penticton,Canada
Overall Rating: 7

• Room was whisper quiet, bed was like sleeping on a cloud.
• We travel with a 4 lb spoiled dog and were shocked when we arrived to discover that we had to pay an extra $65 for her to stay with us!

“Lovely room, helpful and polite staff, fantastic restaurant coffee and poor pet policy!”

Sep 17, 2008 by Dotty
Overall Rating: 10

• Friendly receptionist, clean, convenient and quiet.
• Would have liked convenient public transportation to Vancouver.

“Very nice stop on our way to Vancouver. More affordable than downtown, as well as being safe and clean.”

Sep 3, 2008 by JIM
Overall Rating: 9

• Rooms.
• Paying for parking.

“Very nice, good location.”

Sep 1, 2008 by Kristel
Overall Rating: 3

• Pool facilities were not acceptable.

“Everything in the menu for the hotel dinning was over priced, even the coffee was $6. The pool appears that it has not been renovated in about 15 to 20 years, the building was in the midst of exterior renovations and housekeeping came knocking on the door
very early on a Saturday morning. Furthermore, you have to pay for parking on the property while staying at the hotel.”

Aug 31, 2008 by Dave from Spokane, WA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[5]

• Great staff and comfortable bed.
• Hot tub area had mold in the roof and tub was not that warm.

“Ok location. Nice rooms. Good for business travelers. Restaurant food is overpriced.”

Aug 23, 2008 by Andrew W. from Edmonton, AB CA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• The food in the restaurant was very good.
• This is not a 3 star hotel.

“I would be hesitant to stay at this one again. Check in was time consuming and difficult. We had to pay for parking which was not anywhere. (This wouldn't have bothered us if we had known in advance.) There were also renovations going on downstairs and the cleaning staff cleaned with loud music in the afternoons. The TV in the room only had reception for a few channels. The hotel staff often didn't seem to know/willing to help with questions. Breakfast in the dining room took an hour instead of 20 minutes. Our server was very good and actually did comp us our meal because of the kitchen mix up but we ended up missing our ferry to Victoria and had to wait a full hour for another one because of the kitchen mistake. Thank goodness the food was good or we would have been beyond angry. On check out we waited for 20 minutes for an elevator to take our luggage downstairs and we were on the 4th floor! After 20 minutes, we dragged our 4 bags downstairs rather than waiting a second longer. (We were the 4th people to finally give up and do this). When the elevator would get to our floor it would be already jam packed as people on the higher floors were having the same problems to get on. This was all occurring around 12:00 noon, which was check out time. When we mentioned it to the front desk the worker literally shrugged his shoulder and said that there was nothing he could do. We expected better.”

Aug 19, 2008 by Mo from Tracy, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• Very friendly staff.
• The hotel was under renovation.

“Nice hotel with friendly staff. Not very close to downtown Vancouver. However, if you are looking for a nice hotel with all the amenities, than this is the one for you. There is a shopping mall with a Wal-Mart, and grocery store conveniently located across the street.”

Jul 28, 2008 by Julie from Winfield, BC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• Great view of the mountains.
• Extremely slow elevators.

“Staff was quick and efficient on check-in, rooms were clean, would stay at this hotel again.”

Jul 24, 2008 by Doug from Auburn, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• 5 Star treatment better then the Bay shore Westin or the Phinical Marriott by far.
• Although the hotel was a little away from Vancouver. Everything else was over the top.

“Wonderful room, great staff, good facility.”

Jul 21, 2008 by Shelley from Bella Vista, AR
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[7]

• Easy checkout.
• Construction.

“Facility was a little run-down. Rooms were nice.”

Jul 18, 2008 by Toby from Ypsilanti, MI
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[3]

• Cheaper than downtown Vancouver hotel.
• Surrounding area lacks amenities.

“Hotel was clean and comfortable with helpful staff. Unfortunately the pool area was still under construction. The location is a little inconvenient if you are traveling from the airport. Also the surrounding area was not pleasant and lacked decent dining locations. However, if you are looking for a pleasant place to stay to visit the Greater Vancouver area it is well placed and cheaper than downtown alternatives.”

Jul 17, 2008 by Tim from Shoreline, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• My wife wants to buy the mattress.
• Nothing.

“The bed was especially comfortable.”

Jul 16, 2008 by Donna from Morris, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Large room, comfy beds, special requests met, large bath vanity, in-service gourmet coffee.
• The air conditioning in my room did not work both nights. It was repaired the first night, but was still not operating by the second night.

“Beautiful hotel with great spa and exercise facilities. Large, tastefully appointed rooms with cozy linens. Graceful, long granite vanity in large washroom. I would easily recommend this hotel to friends.”

Jul 10, 2008 by Ch from Brookline, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Relatively quiet location.
• Just a little too far away from Downtown Vancouver.

“The hotel is currently under renovation and therefore it did not appear to be that neat in appearance at present. The transportation is considered convenient because it's near the highway.”

Jul 9, 2008 by William from Bellevue, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable King bed.
• Parking $6/night in suburbia, no ice machine on our floor.

“Under renovation, but not intrusively so, this is at or above standard expectations for a Sheraton. Paying for parking in a suburban town was unexpected, but the lot under the hotel was convenient.”

Jul 2, 2008 by Nicole from Seattle, WA
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[7]

• Beautiful room with King size bed.
• Pool closed.

“Beautiful hotel, they gave us a great king size room. Quiet area. Staff was very helpful. There is shopping in area, and it is really convenient to hwy 1. The only downside was that the pool/spa was closed, although they did tell us we could use a pool at the health club 2 blocks away free of charge.”

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Amenities at Sheraton Guildford Hotel, Surrey

24-hour front desk ADA-approved rooms available AM/FM Alarm clock radio Air conditioning Business center/services Cable/satellite TV Coffee maker Concierge services Cribs Available Fitness facility HJ Brewery Bar & Lounge Hair dryer available In-room movies

Iron/Ironing Board Laundry/Valet Services Non smoking rooms available Parking Pets allowed, restrictions may apply Pool - outdoor, heated Rental car desk Room service - limited hours Telephone Turndown service available Wake-up services West 104 Cafe Whirlpool/Hot tub

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