Hilton Montreal Bonaventure

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User Reviews for Hilton Montreal Bonaventure, Montreal

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Oct 25, 2009 by Jim from Red Deer, Alberta
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Very close to the underground shopping, Bell Center.
• The stairs in the hallways made moving luggage very noisy and difficult.

“Excellent location for getting around downtown Montreal. Walking distance to the Bell Center and St. Catherine's Street. Unique outdoor pool on the 17th floor. Staff was all friendly and helpful.”

Sep 10, 2009 by Stephen from Toronto,Canada
Overall Rating: 10

• Customer service was great, star level reflected the hotel.

“Excellent customer service, staff checked us in early, provided answers to all our questions about the city. Rooms were very clean and modern, no floral designs.”

Sep 9, 2009 by Leah from New York,NY
Overall Rating: 9

• Pool on the roof.
• Room service ended at 11pm - way too early.

“Very nice hotel with very nice art and well sized rooms.”

Sep 8, 2009 by Tom from Toronto,Canada
Overall Rating: 8

• Location.
• Confusing layout.

“Very good.”

Sep 8, 2009 by Brenda from Toronto,Canada
Overall Rating: 8

• Excellent staff.
• A little more isolated than some other downtown hotels.

“The hotel was nice but not 4 star as others I have stayed in. The staff however was superior to most, friendly & helpful definitely, but also really pleasant and that matters a lot. It lacked the romantic weekend getaway feel of some of the other hotels in the area. Price and availability would have me consider it again, but not as a first choice. The garden and pool areas were beautiful, but the rain and cold were a deterrent. I loved the art on the walls, it was vibrant and a huge step above most hotel wall art. Rooms with adjacent doors were not very sound proof and as a result there was more noise than I expected. It was a nice place.”

Sep 3, 2009 by Ka from Fresh Meadows,NY
Overall Rating: 3

• Location is ok.
• Noisy; not clean enough; poor mattress; expensive parking.

“This hotel is very noisy. The walls are thin so you can hear any motions in the hallways. Some of the staff members are not very friendly. We found 2 spiders in our room. There was a spider web in the bathroom. The mattress was too soft for anyone with back problems. We did not enjoy our stay.”

Sep 3, 2009 by Amanda from Etobicoke,Canada
Overall Rating: 8

“Was not impressed that we requested two double beds and the only ones available were for a upgraded price.”

Aug 9, 2009 by Yves from Bouctouche,Canada
Overall Rating: 9

• Convenient location and very clean. Pool and outdoor gardens are excellent.
• The access to the room had stairs which caused a problem with the luggage

“Excellent hotel with excellent service.”

Aug 3, 2009 by Noeleen from Mississauga,Canada

• Friendly service and clean.
• No bar service, after 11.00pm.

“The hotel, was clean adquate and staff were very cooperative.”

Jun 21, 2009 by Sonia from Toronto,Canada
Overall Rating: 10

• Very nice rooms, extremely comfortable mattress.
• Parking was expensive and was an additional cost.

“The room was beautiful. The mattress was so comfortable and they had lots of different types of pillows (feather or polyester fill) on the bed so you could choose which ones you liked best.”

May 29, 2009 by Doug from Castleton,Canada
Overall Rating: 7

• The pool.
• Looked older, had to pay for parking and internet.

“Clean enough but not new looking. They nickel and dime you for parking and Internet. Which was fine hotel management 101 might tell them to do that, but it didn't get people like me to return, Or recommend them. No free continental breakfast. We paid including tax per night for 3 nights. I expected a little more then I got. Montreal itself was great though! We loved the city.”

May 29, 2009 by Ken from Manchester,CT
Overall Rating: 1

• The hotel is in a good location.
• The hotel was extremely inconvenient to family traveling with young children.

“We were traveling with a young child (with a stroller). There was no elevator in the hotel and we were put on the third floor. It was ridiculously difficult to drag a stroller to the third floor. Never once was a hotel staff offered to help. We did not even get a crib in the hotel room. This hotel was not kid friendly.”

May 26, 2009 by Laura from Boston,MA
Overall Rating: 7

• Room was clean and modern.
• The view southeast is quite unpleasant, WiFi doesn't work.

“The hotel is massive, and very easy to find. The pool is nice except it was very family oriented, and quite difficult to access. The amenities book could use updating and should include a map and/or recommendations.”

May 14, 2009 by Bryan from Mckinney,TX
Overall Rating: 10

• It was located in the central area to everything we wanted to do or see.
• The pool was outdoors.

“Excellent, the people were very friendly and helpful. The hotel was clean and beautiful.”

May 7, 2009 by Mary Ann from Toronto,Canada
Overall Rating: 10

• Location, staff friendliness and efficiency, outstanding co-operation when I arrived early and when assistance was needed with tape for securing boxes.
• Nothing.

“I would, and have recommended priceline and the Place Bonaventure Hilton to friends and family. The location and service were both excellent. Advice and assistance from the front desk staff was superior and friendly. The room was clean and nicely appointed and relatively quiet. When I return to Montreal, I look forward to another stay at this location and continued superior Hilton service.”

Apr 7, 2009 by Patrick from Chicoutimi,Canada

• Excellent breakfast, and
  reception.
• No available queen size bed, old style room, not so close from Montreal downtown.

“Old style rooms, small bathroom, internet not expensive, quick room service, cannot offer queen size bed in available rooms, 10$/hour if you extend stay after 12:00 not very good in business!”

Dec 1, 2008 by Dave from Granville,Ohio
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Hotel employees are 1st class.
• Interior floor plan has too many steps to the guest rooms from the front desk.

“Excellent location to transportation, shopping, dining and Old Montreal. Staff in the Belvedere Lounge was very helpful to us. Great recommendations for dinner and local attractions. Gold star employee.”

Nov 10, 2008 by Andrew from Ladysmith,Canada
Overall Rating: 9

• Central location to shopping, restaurants and train/public transit. Superb comfort of room.
• No late check out available.

“The Hilton Bonaventure is a fabulous facility located in the heart of Montreal. Most of Montreal's finest restaurants and shopping experiences (la rue Ste. Catherine) are steps away and there is a subway (metro) station under the building and a train station across the street. The rooms are modern and comfortable with all expected amenities. There is a roof top garden and outdoor heated pool.”

Oct 7, 2008 by Doug
Overall Rating: 4

• 1960's Russian experience and not really a hotel.

“This is a failed urban experiment - the 10th and 11th floors of an office building. Long corridors and small rooms. Wouldn't recommend or want to stay there again, not a 4 star hotel. Hotel staff barged in without knocking.”

Oct 1, 2008 by Tom
Overall Rating: 7

• Clean & comfortable.
• No CD player in the room.

“Despite being located in somewhat of a wasteland in the downtown core it nonetheless offers many amenities. The room was spacious, clean & comfortable. The concierge & front desk were accommodating. It offers a bit of a reto trip, era Expo 67. I would think families would enjoy the outdoor pool facilities. For wandering the more hip areas of Montreal (The Village, The Plateau, Mile End) it's a $15 cab ride away.”

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Amenities at Hilton Montreal Bonaventure, Montreal

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Business Center Concierge Express Checkout Fitness Center or Spa Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Mini Bar No Smoking Rooms/Facilities Pool Restaurant Room Service Shops/Commercial Services

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