Embassy Suites Hotel Niagara Falls/Fallsview

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User Reviews for Embassy Suites Hotel Niagara Falls/Fallsview, Niagara Falls

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Aug 12, 2009 by Lee-Ann
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[7]

• The hotel was nice and the food was good.
• Horrible customer service.

“The hotel was nice and the food was good, but I would never recommend this hotel to anybody because of the extreme lack of customer service. I was actually yelled at by the duty manager when trying to express how unsatisfied I was with my experience.”

May 22, 2009 by VIREN SHAH from MUMBAI.INDIA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Rooms with view is the best, and good value for money.
• Do not take tour from hotel tour desk and staff at breakfast rooms are not very friendly.

“Everything was great but do not take any tour from hotel its very expensive goto the booth where tram goes to falls its a half a minute walk from hotel and book your place of interest in less then half the amount what tour desk at hotel charges. However the staff at tour desk are very helpful and nice. But don't get carried away with their sales talk. Rest all was great staff at breakfast place at Embassy Suits are not very warm and very efficient but most of them are very tired, old and arrogant. This was my experience.”

Apr 12, 2009 by Maria Gina from Tenafly,NJ
Overall Rating: 6

• Convenient.
• Expensive parking, shuttle buses should be part of service and registration clerks should be more informative on what the hotels offers its guests.

“Nice. Very friendly cleaning person. OK breakfast menu. The kids liked the manager's reception. TGI Fridays in hotel lobby-need more customer relations service.”

Mar 19, 2009 by Chris from Fairfield
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[10]

• Beautiful view.
• Bad service.

“I found that my bed sheets were dirty. The per night parking fee is an absolute sham. Not to mention the fact that it's a valet parking service, so every time you want to get your car in and out, you need to call in advance. They promise they will have your car ready in 15 minutes, but I found it took more like 45 minutes (and they wanted a tip for that!). The elevators in the hotel are small and inadequate. At one point I waited more than 10 minutes for an elevator. My friend became ill during our stay, and the hotel staff was completely unhelpful, in locating a doctor or providing any assistance. On the upside, the hotel had a beautiful view, but overall I would say that this hotel is a pass.”

Dec 6, 2008 by Angela from Springfield, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good off season specials. Nice rooms. Everyone was very friendly.
• $20 per day parking and didn't know about it until we checked out.

“This hotel has beautiful falls-view rooms at a great off season rate. It was a Jacuzzi suite with buffet breakfast at a good price. The staff was very friendly and helpful. The room was very clean, spacious, and comfortable. The only negatives are ones I've encountered before - nothing is free and the add-ons are all expensive. No free internet - wireless or otherwise - unless you use their computers. Cost was $12.95 (Canadian) per day. Valet service only (at least that is what we're told when we drove in) and parking was $20 per day. And this was not disclosed up front. I only learned this when I went to check out. I like ES and will stay there again, but it's always discouraging when you're charged for a service you're forced to accept.”

Oct 29, 2008 by Sandrew from Kitchener/Waterloo
Overall Rating: 1
Cleanliness:[6] • Staff:[4] • Location:[8]

• The view from the window.
• Everything!

“Just terrible! We were charged way over priced! The only thing that was good about the hotel room was the view of the Falls. The coffee tasted like it was sitting there for a million of years! To get our car was an adventure. The valet parking attendants had no idea what they were doing; it took about 1/2 hour to get our car. It was a disastrous of a stay earlier this month. Oct 2008 I would not stay at this hotel or any hotel that is associated with Embassy. My vote is a no.”

Oct 29, 2008 by Po from Kitchener/Waterloo
Overall Rating: 1
Cleanliness:[6] • Staff:[4] • Location:[8]

• The view from the window.
• Everything!

“Just terrible! We were charged way over priced! The only thing that was good about the hotel room was the view of the Falls. The coffee tasted like it was sitting there for a million of years! To get our car was an adventure. The valet parking attendants had no idea what they were doing; it took about 1/2 hour to get our car. It was a disastrous of a stay earlier this month. Oct 2008 I would not stay at this hotel or any hotel that is associated with Embassy. My vote is a no.”

Aug 31, 2008 by Xin from Ann Arbor, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Staff was friendly and nice. The breakfast was great!
• The carpet in the room should be cleaned better.

“Awesome! The carpet in the room wasn't the cleanest. Other than that, everything else was great! The kids loved the breakfast and the pool. The hotel was close to everything. I will definitely come back.”

Aug 25, 2008 by Joe from Montebello, NY
Overall Rating: 7
Cleanliness:[4] • Staff:[9] • Location:[9]

• Friendly and courteous.
• Gave us smoking room, couldn't get rid of the smell.

“The hotel is what I'd expect from an Embassy Suites. We had a great view of the Horseshoe Falls from the room; however, they tried to remove the smoking smell to no avail (disgusting).”

Aug 14, 2008 by Bena from Fresh Meadows, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love everything about this hotel, especially the breakfast.
• The only thing I really did not like, was not too many vegetarian choices.

“My family and I loved our stay; we especially enjoyed the breathtaking view.”

Jul 20, 2008 by Jack from Petoskey, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location (proximity) to Niagara Falls was great.
• Restaurant was overpriced.

“Great place to stay. Nice view of the Falls, close to restaurants, shopping and attractions. The staff was friendly and very helpful. I would stay there again on my next trip.”

Jun 26, 2008 by Kevin
Overall Rating: 8

• The rooms were spacious.
• The decor was average.

“I stayed for one night in a room facing away from the falls. The room was quite spacious but the decor wasn't too impressive. The lobby was small but nice. There were many restaurants within the hotel however prices for food was quite high. Overall it was a decent stay.”

May 15, 2008 by Kristina from East Lansing, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location.
• No lactose free options of milk or creamer, not many veggie options.

“In this day in age and for the star level, national chain that this hotel represents it was shocking that they did not have lactose free milk or creamer. It was also surprising that there were not more vegetarian options or indications with the food. Otherwise, the hotel was fantastic. The parking was easy, the service was good and the stay was relaxing.”

Mar 27, 2008 by Clifford from Northfield, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location.
• Bad coffee.

“Good place to see the falls.”

Dec 18, 2007 by Suzie from Pikeville, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The view and the pool.
• The parking was valet only and cost $20 a day.

“Beautiful, great view of falls, comfortable beds, great views of everything.”

Nov 2, 2007 by Margaret from Marietta, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The suite was good value for us and our son and daughter, including breakfast for 4.
• Mgrs. Reception in the evening only offered tickets for 2 people, although there were 4 of us in the suite.

“Excellent in all respects, from the courteous desk clerk, to the elegant suite overlooking the falls.”

Sep 28, 2007 by Tami from Ossian, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Falls view was excellent.
• Breakfast service rather disorganized.

“We found our stay enjoyable. The staff was pleasant and helpful. Breakfast is nothing to write home about but they provide a lot to choose from. It was very convenient to the falls area with restaurant and shopping near by. This is not an inexpensive stay however it is moderate for the area and worth the cost.”

Sep 24, 2007 by Paul from Bedford Heights, OH
Overall Rating: 5
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location.
• Willingness to please guests.

“Everything was great except I didn't get the room view that I wanted and it was available.”

Jul 2, 2007 by Anne from Copley, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• The hotel porters were informative and very friendly. Also the waitresses were very friendly as well.
• It's not the Embassy Suites we are used to in the States. The cleanliness was not up to par, and the buffet breakfast was a zoo.

“From the moment we arrived, the little spaces to park the car was cramped and busy. And of course the valet parking per day is $20. One block down the street, we could have parked for less than $l0. My daughter and I had three little girls (10, 8, & 5) so we had a suite which was very nice. We asked the girls at the desk how far is the Maid of the Mist and they misinformed us. The room was good, but the cleanliness was not up to par for Embassy Suites. And the carpet in the entry room was dirty and old. But we had extremely friendly bell boys and waitresses. Be prepared to pay a lot for everything in Niagara Falls. However, we had a wonderful family vacation with my grand daughters. The falls are awesome and the hotel is close to everything.”

May 5, 2007 by Bill
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great view, large suite, hot tub, free breakfast, free drinks, Keg restaurant, friendly, helpful staff.
• Cannot think of anything. Maybe too close to the Casino!

“My wife and I spent three wonderful evenings at the Embassy Suites celebrating our 30th anniversary. Having recently (within the last year) spent time at both the nearby Sheraton and Marriott, I was anxious to make a comparison. Although both other hotels were fine, the Embassy was by far the best. Why? Location, for one - located close to the Falls with the best view. Value. Price of rooms is very competitive and you get twice the size with the suite. The free breakfast was fantastic - very well done and saved us a ton of money. The nightly reception party with 2 free drinks each was much appreciated. Of course the Keg restaurant located on site served up fantastic steaks (we ate there twice). We had a suite with hot tub and view of the Horseshoe Falls. Did I mention the friendly, helpful staff? Would definitely go back and highly recommend.”

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Amenities at Embassy Suites Hotel Niagara Falls/Fallsview, Niagara Falls

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Business Center Casino Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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