Embassy Suites Hotel Niagara Falls/Fallsview

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User Reviews for Embassy Suites Hotel Niagara Falls/Fallsview, Niagara Falls

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Mar 27, 2008 by Clifford from Northfield, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location.
• Bad coffee.

“Good place to see the falls.”

Dec 18, 2007 by Suzie from Pikeville, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The view and the pool.
• The parking was valet only and cost $20 a day.

“Beautiful, great view of falls, comfortable beds, great views of everything.”

Nov 2, 2007 by Margaret from Marietta, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The suite was good value for us and our son and daughter, including breakfast for 4.
• Mgrs. Reception in the evening only offered tickets for 2 people, although there were 4 of us in the suite.

“Excellent in all respects, from the courteous desk clerk, to the elegant suite overlooking the falls.”

Sep 28, 2007 by Tami from Ossian, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Falls view was excellent.
• Breakfast service rather disorganized.

“We found our stay enjoyable. The staff was pleasant and helpful. Breakfast is nothing to write home about but they provide a lot to choose from. It was very convenient to the falls area with restaurant and shopping near by. This is not an inexpensive stay however it is moderate for the area and worth the cost.”

Sep 24, 2007 by Paul from Bedford Heights, OH
Overall Rating: 5
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location.
• Willingness to please guests.

“Everything was great except I didn't get the room view that I wanted and it was available.”

Jul 2, 2007 by Anne from Copley, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• The hotel porters were informative and very friendly. Also the waitresses were very friendly as well.
• It's not the Embassy Suites we are used to in the States. The cleanliness was not up to par, and the buffet breakfast was a zoo.

“From the moment we arrived, the little spaces to park the car was cramped and busy. And of course the valet parking per day is $20. One block down the street, we could have parked for less than $l0. My daughter and I had three little girls (10, 8, & 5) so we had a suite which was very nice. We asked the girls at the desk how far is the Maid of the Mist and they misinformed us. The room was good, but the cleanliness was not up to par for Embassy Suites. And the carpet in the entry room was dirty and old. But we had extremely friendly bell boys and waitresses. Be prepared to pay a lot for everything in Niagara Falls. However, we had a wonderful family vacation with my grand daughters. The falls are awesome and the hotel is close to everything.”

May 5, 2007 by Bill
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great view, large suite, hot tub, free breakfast, free drinks, Keg restaurant, friendly, helpful staff.
• Cannot think of anything. Maybe too close to the Casino!

“My wife and I spent three wonderful evenings at the Embassy Suites celebrating our 30th anniversary. Having recently (within the last year) spent time at both the nearby Sheraton and Marriott, I was anxious to make a comparison. Although both other hotels were fine, the Embassy was by far the best. Why? Location, for one - located close to the Falls with the best view. Value. Price of rooms is very competitive and you get twice the size with the suite. The free breakfast was fantastic - very well done and saved us a ton of money. The nightly reception party with 2 free drinks each was much appreciated. Of course the Keg restaurant located on site served up fantastic steaks (we ate there twice). We had a suite with hot tub and view of the Horseshoe Falls. Did I mention the friendly, helpful staff? Would definitely go back and highly recommend.”

Apr 19, 2007 by Hajime from Needham, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Good location.
• Parking.

“Parking was expensive and valet service was really bad. I had to wait more than 30 minutes to retrieve my car.”

Apr 11, 2007 by Jeff from Toms River, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was better than expected. No detail overlooked.
• Self parking was not an option. Valet was slow and slightly inconvenient.

“Suite was large and comfortable for 4 adults. 2 additional sinks came in handy with kids. Great selection of food with complimentary buffet breakfast. Spectacular view of falls from the keg restaurant. Food was a bit overpriced for the experience. Excellent selection of equipment in the gym.”

Mar 18, 2007 by Teresa from Vancouver, BC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, friendly staff, breakfast.
• None.

“This hotel was fantastic! We had a room facing Niagara falls which was unbelievable! The staff was always helpful and friendly. Breakfast is included everyday. What else could people want! The location is the best! My husband was on business and I was sightseeing with the other wives. Room was very spacious.”

Jan 6, 2007 by Sergei from Fishers, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Attitude of all staff members was outstanding.
• As nice as everything was, the buffet breakfast was a little short.

“Exceptional attitude by staff. Friendly, helpful, free upgrade to better "falls view" room. The location has to be one of the best naira falls hotel locations. Our family just wanted a nice stop-over on a return from a Canadian mass ski trip at naira and we found this to be one of the highlights of the trip. All family members would highly recommend this facility.”

1 of 1 people found this review helpful.

Sep 25, 2006 by Patricia from Athens, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quality of hotel fit finish and furniture were quality as was the construction of this hotel very friendly staff.
• Their 15 passenger van. The interior was destroyed and no running board to get in, difficult for seniors.

“I have stayed in Embassy Suites before. The quality of the hotel and staff were excellent as expected. The complimentary breakfast is a delight. Met some great staff people that way.”

Sep 22, 2006 by Patricia from Beverly, MA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[10]

• Very nice location, most of the staff helpful.
• Tour desk staff not very helpful, almost rude.

“Staff at the front desk and cleaning staff most helpful. However room was not vacuumed daily but other than that, stay was enjoyable.”

Jul 24, 2006 by Ann from Naperville, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• View magnificent, staff friendly and flexible, upgrade wow factor, room perfect and quiet.
• Refreshment sales in room hard to keep from little children.

“The hotel out performed in all areas except parking when we tried to pick up our car where they performed well. Arrival was smooth and an upgrade offered, the room is almost on top of the falls for the best views. Breakfast was a buffet with everything we needed and very pleasant wait staff. Recommend you take the cable car to the falls down about 200 feet.”

1 of 1 people found this review helpful.

Jun 15, 2006 by ana from toronto
Overall Rating: 4
Cleanliness:[1] • Staff:[6] • Location:[10]

• Convenience of the restaurants, great breakfast buffet.
• Smell of the room, dirty tub.

“I was very disappointed in first walking into the room and it smelled really badly of cigarette smoke. The window was open (I guess to let the smell out) and I was told that these were non smoking rooms while I was staring down at the ashtray on the table. They gave us another room but it wasn't any better. It must be the smell of the deodorizer that they use (a la nicotine). When I ran my finger in the Jacuzzi tub, I was disgusted by the scum that was left on my finger. Not a good experience.”

2 of 3 people found this review helpful.

Jun 12, 2006 by Melody from Toledo, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free breakfast and close proximity to the falls.
• Food and beverage prices.

“The items available from room service and in-house eateries were very pricey (like all other restaurants in the immediate area). Pre-stocked mini-bar and "hospitality" items are billed to room if used, at exorbitant prices. The fact of being "strictly valet" was not included in the info at time of booking trip ($20 per night). They did offer a free buffet or made-to-order breakfast daily and was very good. Very close to the falls which was convenient.”

4 of 4 people found this review helpful.

Jun 12, 2006 by Susan from Titusville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful hotel, great location and very reasonably priced. Very good experience!
• There was nothing we weren't happy with.

“This hotel was wonderful! The location was great, lots nearby, easy access to the falls. Hotel was clean, staff friendly, loved the amenities. Rooms were very spacious and clean.”

2 of 2 people found this review helpful.

Apr 15, 2006 by Yvette from Chicag, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything about the embassy suite was beautiful.
• There was not anything that I did not like.

“Out of all the hotel says that I have ever had the embassy suites is at the top my list. The view from my room was awesome, even the room itself was beautiful this is an experience that I will never forget. I have already made recommendations to a couple that is thinking about a vacation in the Niagara falls and I have recommended that they stay at the embassy suites hotel.”

3 of 3 people found this review helpful.

Apr 8, 2006 by Bobbie from Worthington, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was closest to the falls and had incredible views.
• Nothing.

“I won't ever go back without staying at the Embassy Suites again. The absolute best - bar none.”

2 of 2 people found this review helpful.

Apr 6, 2006 by Wilda (. from Logansport, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very clean. Beautiful scenery from our room.
• I can not think of anything.

“Excellent hotel. Highly recommend.”

1 of 1 people found this review helpful.

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Amenities at Embassy Suites Hotel Niagara Falls/Fallsview, Niagara Falls

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Business Center Casino Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities

Laundry/Valet Services Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services