Hilton Niagara Falls Fallsview

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User Reviews for Hilton Niagara Falls Fallsview, Niagara Falls

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Oct 13, 2009 by Derek from Sundre,Canada
Overall Rating: 8

• Great view of the falls.
• Breakfast was not complimentary.

“Breakfast buffet was not complimentary despite that it says that it is.”

Sep 14, 2009 by Jeff from Timberlea,Canada
Overall Rating: 10

• Its location.
• Every employee was looking for a tip, you had to tip the valet even though you paid for this service.

“Excellent hotel, perfect location, people are friendly, valets wanted expected tips even though you paid $20/day for this service, the internet cost $13/day or $20/week.”

Jul 19, 2009 by Heather from Forty Fort,PA
Overall Rating: 10

• Location was great. Hotel staff very helpful and very friendly.
• Nothing.

“I
recommend to anyone to stay at this hotel. It was 5 minutes from the falls. Beautiful hotel. Great location. Very friendly staff. Very central to the falls.”

Jun 28, 2009 by Ahmed from Montreal
Overall Rating: 5
Cleanliness:[7] • Staff:[1] • Location:[10]

• Best location.
• Unfriendly staff.

“The only thing good about this hotel it its location. Except that, the staff is very unfriendly. When I went for check in the receptionist was very frowning and tried to give me a room in a lower floor though there were available rooms at higher floors. The room was non smoking and when we entered we found a strong smell of smoke. I had to pay $20 for wireless internet access which is free everywhere else. The information desk gave us wrong information about the shuttle schedule and when I went to talk to them They were very unfriendly and when I complained and asked to reach the manager they told me they will follow up and keep me informed but they did not call. The funny thing is that I found in my check out receipt a $20 fee for parking however I did not go there by car!”

Jun 23, 2009 by Jennifer from Parma,OH
Overall Rating: 10

• Clean friendly.
• Elevators were not working so great took long time to go up and down.

“This hotel was close to the falls walking distance to everywhere very close for eating establishments loved it very clean.”

Apr 26, 2009 by Mary from Camillus,NY
Overall Rating: 10

• The kids loved the swimming pool and slide was great. I liked the free shuttle.
• The amount of chlorine in the pool really affected all of us.

“The hotel was lovely. Perfect for what we were looking for.”

Apr 9, 2009 by Robin from Ravenna,OH
Overall Rating: 7

• Very friendly staff, clean rooms, nice pool, family friendly.
• Food was pricey for the quality.

“We really enjoyed our trip to Niagara Falls, the hotel staff was very friendly including housekeeping. We have 2 young kids and they both enjoyed the pool, slide and all. Would be good for family travel or business travel.”

Sep 4, 2008 by Cathy from Xenia, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great view, staff upgraded us because of late check in.
• Valet parking is expensive and we had no option.

“Great upscale decorating and perfect location for seeing the local sites. Cost is high for a family but is comparable to local spots.”

Sep 1, 2008 by Justo from Walden, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The 26th floor was nice with a view of the falls and surrounding area.
• Some construction going on next door, with a new another building going up.

“The hotel was very clean, the restaurant on the 33rd floor had a beautiful view and the food was great but the price was very expensive.”

Aug 11, 2008 by Yang from Scarborough, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• The room is really good.
• The window is not clean and it is not that quiet outside of the room.

“The window of the room is not clean enough. It was not quiet outside of the room in the morning. I was been waking up in the morning several times. The other parts were great.”

Aug 6, 2008 by Jeff from Fitchburg, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Pool and location.
• In room Jacuzzi did not work, elevator was like a sauna.

“I expected better for a Hilton. The in room Jacuzzi did not work which was a big let down for my kids. Also the elevator to the North tower was like a sauna. Every time we rode up in it other guests beside me made the same comment.”

Jul 8, 2008 by Uriel from Dearborn, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very good rooms.
• Bar tender was very rude.

“Good installations.”

Mar 6, 2008 by Matt
Overall Rating: 9

• Great view, nice room, attached to casino without going outside.

“I was very pleased with the stay and very impressed with the Canadian side of Niagara Falls. As a first time traveler to the area with moderate expectations, this hotel exceeded them greatly.”

Mar 5, 2008 by Deborah from West Monroe, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very comfortable beds.
• We asked for a falls view and you could barely see them.

“We requested a falls view and paid more for it and we were very disappointed that you hardly them at all. They were obstructed by a building.”

Jan 25, 2008 by Margaret from Mississauga, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Good Service, it was under construction but not that once can notice.
• The prices at the bar.

“Great location, good customer service, ok valet parking - the timing can be improved.”

Jan 5, 2008 by Richard from Utobicoke, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was nicely decorated. The room was quite pleasing and great view from my guestroom. I will come back many times.
• The restaurant and bar closes too early. The time could have been extended to 12:00 a.m.

“It was my first time visiting the hotel and my first impression was great. The friendly service of the valet parking and the front desk staffs were friendly and polite. The room was fabulous and nicely decorated with the most breathtaking view of the Casino and the Niagara falls. I enjoyed my stay and will definitely recommend this hotel to my friends and family. The price was great.”

Dec 11, 2007 by Waheed from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Simply the best.
• Room space should be more.

“Overall pleasure to stay there.”

Nov 20, 2007 by Matt from Erie, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Beautiful facilities.
• Room smelled Smokey even though it was "non smoking".

“Hotel was more than we expected! For an additional $30, we got a room on the 17th floor with a great view of the American falls and the Clifton Hill area. The pool was also spectacular! We normally stay at the Radisson and this was definitely an upgrade for us! Only negatives were the room smelled "smoky" even though it was supposedly a non smoking room. Also, clock was an hour and 10 minutes fast and housekeeping came up, had to get a screwdriver, and never returned. Other than that, would highly recommend!”

Oct 16, 2007 by Judith (. from Fredonia, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very professional staff.
• Windows are dirty.

“I found that the switches on the lights didn't properly work, the TV remote didn't properly work, and the glass enclosed shower was leaking water all over the bathroom floor.”

Sep 12, 2007 by Marie from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Cleanliness, room is spacious and friendly staff when we ordered room service.
• Valet parking only, pool is not that cleaned- not heated enough for young children.

“Nice and clean hotel, the staff is friendly, room is spacious, but only valet parking due to constructions so it was very busy and you have to wait for a while for your car- it should've been free. The pool must be heated especially the wading pool for the little ones.”

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Amenities at Hilton Niagara Falls Fallsview, Niagara Falls

180* Door Viewer 24 Hour Housekeeping Accessible Alarm Radio Audio/Visual Equipment Rental Automated Teller (ATM) Automatic Door Closer Baggage Storage Bathrobe Bathroom amenities Children''s Menu Clock Radio Coffee maker Complimentary Beverage Concierge Desk Connecting Rooms Cribs Electric Service Electronic Smoke Detector Electronic locks Elevators Express Mail Fitness Room Foreign Currency Exchange Gift Shop Hairdryer High Speed Internet Access High chairs In-Room Treadmill Internet access in guest room Iron Jacuzzi Kitchen, full Laundry/Valet Service Local Area Transportation

Lounge Lower or Adjustable Closet Rod Luggage Hold Meeting Rooms Mini Bar Multi-Lingual Staff Newspaper Deliv''d M-F (Local) Non-Smoking Parking facility Photo Copying Service Playpen Printer Refrigerator Registration Policies Restaurants and Bars (Outlets) Room Service Safety Deposit Box Secondary Locking Device Sofa Bed Telephone - Auto Wakeup Telephone - Two Lines Telephone - with Dataport Telephone Services Telephone-with Speaker phone Thumb Dead Bolt Tour Desk Trouser Press Turndown Service Vacation Station Video Cassette Player Video Games featured on TV Video Messaging Visual Strobe/Hearing Impaired Welcome Amenity Work Desk with Lamp

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