Arc The Hotel

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Feb 21, 2008 by Larissa from Mississauga, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean and modern.
• Room was tiny. We got the smallest room in the hotel.

“The hotel was clean and modern. The hotel is a close distance to Elgin Street and the main attractions. This room is usually used for those who want an adjoining room for their suite.”

Feb 21, 2008 by Aly from Toronto, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Staff was friendly. Liked the champagne when arriving.
• Room was small with no view or real windows. Expected more for price.

“The hotel was nice, but the room I was put in was small. For the price point, it is not worth it. When making star ratings, amenities should be considered more heavily and this hotel should not have made the cut.”

Feb 1, 2008 by Mia from Mount Laurel, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, convenient location, friendly staff, good restaurant.
• Our room was a little small as our trip was business/leisure combination with spouse.

“Even though our room was a little small, we really enjoyed staying there. We even got an invitation to the manager's cocktail party. All the staff at the hotel was very friendly and helpful. Place was very clean and chic.”

Nov 15, 2007 by Servejit from Calgary, AB CA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[6]

• Staff was friendly.
• Rooms very dim and dark and small.

“I was very disappointed and it ruined my trip to Ottawa!”

Oct 2, 2007 by Pj from Corner Brook, NF CA
Overall Rating: 3
Cleanliness:[7] • Staff:[7] • Location:[7]

• Good location, complimentary wine served on check in, thick towels.
• Rooms extremely small, poor water pressure, elevators very slow.

“The hotel room was very small with minimal clearance to walk around the bed, and go between the TV cabinet and the bed. The TV cabinet doors could not fully open as the bed was in the way, and you had to close one door to walk around the bed. The bathroom was quite small and had poor water pressure. Elevators were very slow. I only stayed one night so did not see restaurants or other areas of hotel. Staff was friendly, and hotel did offer nice linens, robes, and two free bottles of water at the bedside, but I would have sacrificed that for a larger room.”

Oct 1, 2007 by Christopher from Toronto, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful modern interior design of the lobby and rooms.
• Annoyed that I had to pay for internet service. Other less expensive hotels have free internet.

“I loved everything about the hotel except some minor things. There was no cream for my morning coffee so I had to call down for it and by the time it came, it was too late. The bathroom didn't have enough shelf space, and the having to pay for internet service was very annoying. I have stayed at much less expensive places and the internet was always free. This is expected now. Otherwise, staff was very friendly and the hotel rooms, hallways and lobby were stunning. The elevators were very slow though. The exercise room was the nicest that I have seen in any hotel.”

Jul 17, 2007 by Carol from Pickering, ON CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[7]

• Breakfast.

“This hotel is located right in the middle of the business district. It is within walking distance of shopping, Parliament Building, canal, and market. The breakfast in the hotel is good and not overly expensive. There was 34% occupancy when we were there, so very quiet in the hotel. The room was very small. Minimal toiletries - for a so called 4 star. Paid extra for internet connection. Room faces office towers, and no sheers on windows, so you must keep blinds completely down for privacy which makes for a very dark and dreary room. Would avoid staying here again. Not a hotel I would recommend.”

Jun 30, 2007 by Herman from Toronto, CO
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Well located.
• Restaurant was too pricey for what we got.

“Has no pool or access to one.”

Jun 20, 2007 by Janet from Calgary, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean great staff very quiet.
• Our room was extremely small.

“Hotel is excellent overall. Our only complaint was the size of the room. It was very small and awkward to move around in.”

May 16, 2007 by Diane B. from Erieville, NY
Overall Rating: 3
Cleanliness:[4] • Staff:[9] • Location:[9]

• Nicely decorated.
• Extra charge for leaving early.

“Okay hotel but not so good for young children.”

May 2, 2007 by Shila from Toronto, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• I was offered sparkling wine and chocolates at the desk when I arrived.
• The room was small with a small window.

“Great location, friendly staff, with an upscale contemporary decor.”

Apr 30, 2007 by G from San Francisco, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Cool public areas.
• Small unimpressive rooms. Used to be a Howard Johnson¿s.

“Staff friendly and helpful. Rooms were small and cramped, especially if staying more than a night. Public areas cool. Not really a 4 star - more like a 3.5 star.”

Apr 14, 2007 by Cristina from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Helpful staff.
• Small bathrooms.

“This hotel was great. The location was right downtown near all the sites and very clean. The staff was very helpful as well. I would definitely stay at the Arc again.”

Mar 29, 2007 by Ines from Toronto, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location and decor.
• Our first room was very small, upgraded to a king room which was better.

“Great location and attractive decor. The windows don't open and the regular rooms are too small for two people- upgrade to a king room.”

Feb 7, 2007 by Leah from Strathroy, ON CA
Overall Rating: 3
Cleanliness:[8] • Staff:[8] • Location:[2]

• Staff.
• Location, elevator, noisy small room, no parking.

“We were charged an additional $20 per night for two double beds and $22 a day for valet parking because there was no appropriate self parking space. Room was small and very noisy as it faced the road, windows are very drafty. Only one working elevator and extremely slow. Lounge food was burnt and not what we expected it to be at all for the hotel. We would never stay at this hotel again.”

Jan 4, 2007 by Brock from Oshawa, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Modern, stylish, friendly/helpful staff.
• Exterior appearance.

“Great staff. Great rooms. Great location.”

Sep 29, 2006 by Shridhar from Edison, NJ
Overall Rating: 2
Cleanliness:[6] • Staff:[6] • Location:[9]

• Convenient location.
• Hotel room size was the smallest I have ever seen.

“I selected 4 star level hotel while booking and was completely disappointed with this hotel. The room size is the smallest I have seen in my life and there was hardly an space left after the bed and TV stand. In order to watch the TV you need to stick your face to the TV screen. They charged extra for everything like parking, internet etc. ”

Aug 4, 2006 by Michelle from Kirkland, QC CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the ambiance.
• I got a small room overlooking the main avenue.

“A boutique hotel centrally located it is quiet, private and Den like. A lovely respite in the city.”

Jul 17, 2006 by Graham from Santa Fe, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely friendly/helpful staff. Beautiful room design.
• Room could have been a bit bigger.

“This is a well-designed, beautifully appointed and intimate bistro hotel. Staff could not have been more professional, solicitous, and helpful. Excellent equipment in the fitness center.”

Jul 17, 2006 by Ann from Plainsboro, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff, room, service, food -- all excellent.
• N/A

“Arc The Hotel is a very chic hotel, but without the stuffiness/snobbiest of some of the high-end hotels in the States. The staff was welcoming, warm and very helpful, right down to the room service staff. This was my first stay in Ottawa, so I've never stayed elsewhere, but after this experience, I doubt I ever would.”

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Amenities at Arc The Hotel, Ottawa

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper

Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities Mini Bar N No Smoking Rooms/Facilities Parking Restaurant Room Service Safe Deposit Box Television with Cable