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Arc The Hotel
140 Slater Street,
Ottawa, ON, Canada
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Average User Rating: 7.0 Cleanliness:[8.5] • Staff:[8.5] • Location:[8.5] Based on 126 user ratings |
Feb 19, 2009 by
Kim from Ottawa
Overall Rating: 2
Cleanliness:[8] •
Staff:[2] •
Location:[5]
“This hotel was terrible at fixing their mistakes and taking accountability for them.”
Feb 13, 2009 by
Sandra from Terrasse-Vaudreuil,Canada
Overall Rating: 7
“Seems to be an older hotel that was nicely renovated & redecorated. Staff is attentive. Room/bathroom spotless with lots of fluffy towels. Enjoyed the turn down service (but only 1 chocolate, 1 apple & 1 bottle of water for the 2 of us). But, could hear every word spoken in the next room and hallway (neighbors came in at 3 am). And bed was not that comfortable - a pillow top mattress would have been more in line with the rest of the facilities.”
Oct 21, 2008 by
Virginia
Overall Rating: 5
“Would not stay at this hotel again.”
Aug 26, 2008 by
Linda from Stoney Creek, ON CA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“This is an older hotel which has been updated so you will find some of the rooms small and the plumbing old (had to wait about 1/2 hour on arrival to get hot water.) but that being said this hotel strives to make you as comfortable as possible. Nightly turn down with fruit/chocolates and water. A lounge with coffee/tea and local papers and magazines. Sparkling wine at check in. very nice touches.”
Aug 20, 2008 by
Jen from Guelph, ON CA
Overall Rating: 8
Cleanliness:[9] •
Staff:[9] •
Location:[8]
“Very nice hotel, beautiful modern decor, but our room was tiny and unlike some of the other hotels we had the option of visiting there was no complimentary breakfast. As well the breakfast we could get from the hotel was at the cheapest $14 for a continental. So very nice if you aren't on a budget, or aren't planning on eating in the hotel.”
Aug 7, 2008 by
Mike from Toronto, ON CA
Overall Rating: 6
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Room was too small, hotel offered to upgrade room for $30 - we should have done it.”
Jul 10, 2008 by
Andjelko from Toronto, ON CA
Overall Rating: 6
Cleanliness:[10] •
Staff:[8] •
Location:[10]
“PROS: The room was very clean, the bed was comfortable, and the staff was courteous and friendly. The hotel's location is very convenient. CONS: The room was tiny, with a very loud air-conditioner, and a bad, nauseating cigar odor. It took almost 15 minutes for the coffee machine to produce one cup of coffee. Water pressure in the shower was too low. The elevators are extremely slow. $4.50 for one hour of Internet access is just ridiculous. The staff could not think of more than two (mediocre) places to recommend for Sunday brunch.”
Feb 21, 2008 by
Larissa from Mississauga, ON CA
Overall Rating: 7
Cleanliness:[9] •
Staff:[8] •
Location:[8]
“The hotel was clean and modern. The hotel is a close distance to Elgin Street and the main attractions. This room is usually used for those who want an adjoining room for their suite.”
Feb 21, 2008 by
Aly from Toronto, ON CA
Overall Rating: 7
Cleanliness:[9] •
Staff:[8] •
Location:[9]
“The hotel was nice, but the room I was put in was small. For the price point, it is not worth it. When making star ratings, amenities should be considered more heavily and this hotel should not have made the cut.”
Feb 1, 2008 by
Mia from Mount Laurel, NJ
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Even though our room was a little small, we really enjoyed staying there. We even got an invitation to the manager's cocktail party. All the staff at the hotel was very friendly and helpful. Place was very clean and chic.”
Nov 15, 2007 by
Servejit from Calgary, AB CA
Overall Rating: 6
Cleanliness:[7] •
Staff:[8] •
Location:[6]
“I was very disappointed and it ruined my trip to Ottawa!”
Oct 2, 2007 by
Pj from Corner Brook, NF CA
Overall Rating: 3
Cleanliness:[7] •
Staff:[7] •
Location:[7]
“The hotel room was very small with minimal clearance to walk around the bed, and go between the TV cabinet and the bed. The TV cabinet doors could not fully open as the bed was in the way, and you had to close one door to walk around the bed. The bathroom was quite small and had poor water pressure. Elevators were very slow. I only stayed one night so did not see restaurants or other areas of hotel. Staff was friendly, and hotel did offer nice linens, robes, and two free bottles of water at the bedside, but I would have sacrificed that for a larger room.”
Oct 1, 2007 by
Christopher from Toronto, ON CA
Overall Rating: 9
Cleanliness:[10] •
Staff:[9] •
Location:[10]
“I loved everything about the hotel except some minor things. There was no cream for my morning coffee so I had to call down for it and by the time it came, it was too late. The bathroom didn't have enough shelf space, and the having to pay for internet service was very annoying. I have stayed at much less expensive places and the internet was always free. This is expected now. Otherwise, staff was very friendly and the hotel rooms, hallways and lobby were stunning. The elevators were very slow though. The exercise room was the nicest that I have seen in any hotel.”
Jul 17, 2007 by
Carol from Pickering, ON CA
Overall Rating: 6
Cleanliness:[8] •
Staff:[8] •
Location:[7]
“This hotel is located right in the middle of the business district. It is within walking distance of shopping, Parliament Building, canal, and market. The breakfast in the hotel is good and not overly expensive. There was 34% occupancy when we were there, so very quiet in the hotel. The room was very small. Minimal toiletries - for a so called 4 star. Paid extra for internet connection. Room faces office towers, and no sheers on windows, so you must keep blinds completely down for privacy which makes for a very dark and dreary room. Would avoid staying here again. Not a hotel I would recommend.”
Jun 30, 2007 by
Herman from Toronto, CO
Overall Rating: 7
Cleanliness:[8] •
Staff:[7] •
Location:[9]
“Has no pool or access to one.”
Jun 20, 2007 by
Janet from Calgary, AB CA
Overall Rating: 9
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“Hotel is excellent overall. Our only complaint was the size of the room. It was very small and awkward to move around in.”
May 16, 2007 by
Diane B. from Erieville, NY
Overall Rating: 3
Cleanliness:[4] •
Staff:[9] •
Location:[9]
“Okay hotel but not so good for young children.”
May 2, 2007 by
Shila from Toronto, ON CA
Overall Rating: 8
Cleanliness:[10] •
Staff:[9] •
Location:[10]
“Great location, friendly staff, with an upscale contemporary decor.”
Apr 30, 2007 by
G from San Francisco, CA
Overall Rating: 7
Cleanliness:[8] •
Staff:[7] •
Location:[9]
“Staff friendly and helpful. Rooms were small and cramped, especially if staying more than a night. Public areas cool. Not really a 4 star - more like a 3.5 star.”
Apr 14, 2007 by
Cristina from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] •
Staff:[10] •
Location:[10]
“This hotel was great. The location was right downtown near all the sites and very clean. The staff was very helpful as well. I would definitely stay at the Arc again.”
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