Arc The Hotel

Photos of Arc The Hotel, Ottawa

• Add your own photo of Arc The Hotel

User Reviews for Arc The Hotel, Ottawa

• Add Your Own Review »

Feb 19, 2009 by Kim from Ottawa
Overall Rating: 2
Cleanliness:[8] • Staff:[2] • Location:[5]

• The staff at check in were very nice and the glass of champagne was a nice touch.
• The management failed to adequately rectify an unhappy guest; valet parking took an hour.

“This hotel was terrible at fixing their mistakes and taking accountability for them.”

Feb 13, 2009 by Sandra from Terrasse-Vaudreuil,Canada
Overall Rating: 7

• Location; customer service, staff; amenities of room.
• $21 for valet parking; walls are thin -no soundproofing!

“Seems to be an older hotel that was nicely renovated & redecorated. Staff is attentive. Room/bathroom spotless with lots of fluffy towels. Enjoyed the turn down service (but only 1 chocolate, 1 apple & 1 bottle of water for the 2 of us). But, could hear every word spoken in the next room and hallway (neighbors came in at 3 am). And bed was not that comfortable - a pillow top mattress would have been more in line with the rest of the facilities.”

Oct 21, 2008 by Virginia
Overall Rating: 5

• The bed.
• No pool, tiny room, bathroom didnt seem clean.

“Would not stay at this hotel again.”

Aug 26, 2008 by Linda from Stoney Creek, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was great. Staff very helpful and friendly lounge with coffee and tea a nice added touch.
• The room was very small. With TV on had to climb over bed to get out.

“This is an older hotel which has been updated so you will find some of the rooms small and the plumbing old (had to wait about 1/2 hour on arrival to get hot water.) but that being said this hotel strives to make you as comfortable as possible. Nightly turn down with fruit/chocolates and water. A lounge with coffee/tea and local papers and magazines. Sparkling wine at check in. very nice touches.”

Aug 20, 2008 by Jen from Guelph, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The decor was very modern.
• Room was tiny; breakfast wasn't included restaurant prices very high.

“Very nice hotel, beautiful modern decor, but our room was tiny and unlike some of the other hotels we had the option of visiting there was no complimentary breakfast. As well the breakfast we could get from the hotel was at the cheapest $14 for a continental. So very nice if you aren't on a budget, or aren't planning on eating in the hotel.”

Aug 7, 2008 by Mike from Toronto, ON CA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location.
• Room was too small, needs to be more accessible (stroller).

“Room was too small, hotel offered to upgrade room for $30 - we should have done it.”

Jul 10, 2008 by Andjelko from Toronto, ON CA
Overall Rating: 6
Cleanliness:[10] • Staff:[8] • Location:[10]

• Cleanliness, courteous staff.
• Loud AC, tiny rooms, extra slow elevators, Internet connection charges.

“PROS: The room was very clean, the bed was comfortable, and the staff was courteous and friendly. The hotel's location is very convenient. CONS: The room was tiny, with a very loud air-conditioner, and a bad, nauseating cigar odor. It took almost 15 minutes for the coffee machine to produce one cup of coffee. Water pressure in the shower was too low. The elevators are extremely slow. $4.50 for one hour of Internet access is just ridiculous. The staff could not think of more than two (mediocre) places to recommend for Sunday brunch.”

Feb 21, 2008 by Larissa from Mississauga, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean and modern.
• Room was tiny. We got the smallest room in the hotel.

“The hotel was clean and modern. The hotel is a close distance to Elgin Street and the main attractions. This room is usually used for those who want an adjoining room for their suite.”

Feb 21, 2008 by Aly from Toronto, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Staff was friendly. Liked the champagne when arriving.
• Room was small with no view or real windows. Expected more for price.

“The hotel was nice, but the room I was put in was small. For the price point, it is not worth it. When making star ratings, amenities should be considered more heavily and this hotel should not have made the cut.”

Feb 1, 2008 by Mia from Mount Laurel, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, convenient location, friendly staff, good restaurant.
• Our room was a little small as our trip was business/leisure combination with spouse.

“Even though our room was a little small, we really enjoyed staying there. We even got an invitation to the manager's cocktail party. All the staff at the hotel was very friendly and helpful. Place was very clean and chic.”

Nov 15, 2007 by Servejit from Calgary, AB CA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[6]

• Staff was friendly.
• Rooms very dim and dark and small.

“I was very disappointed and it ruined my trip to Ottawa!”

Oct 2, 2007 by Pj from Corner Brook, NF CA
Overall Rating: 3
Cleanliness:[7] • Staff:[7] • Location:[7]

• Good location, complimentary wine served on check in, thick towels.
• Rooms extremely small, poor water pressure, elevators very slow.

“The hotel room was very small with minimal clearance to walk around the bed, and go between the TV cabinet and the bed. The TV cabinet doors could not fully open as the bed was in the way, and you had to close one door to walk around the bed. The bathroom was quite small and had poor water pressure. Elevators were very slow. I only stayed one night so did not see restaurants or other areas of hotel. Staff was friendly, and hotel did offer nice linens, robes, and two free bottles of water at the bedside, but I would have sacrificed that for a larger room.”

Oct 1, 2007 by Christopher from Toronto, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful modern interior design of the lobby and rooms.
• Annoyed that I had to pay for internet service. Other less expensive hotels have free internet.

“I loved everything about the hotel except some minor things. There was no cream for my morning coffee so I had to call down for it and by the time it came, it was too late. The bathroom didn't have enough shelf space, and the having to pay for internet service was very annoying. I have stayed at much less expensive places and the internet was always free. This is expected now. Otherwise, staff was very friendly and the hotel rooms, hallways and lobby were stunning. The elevators were very slow though. The exercise room was the nicest that I have seen in any hotel.”

Jul 17, 2007 by Carol from Pickering, ON CA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[7]

• Breakfast.

“This hotel is located right in the middle of the business district. It is within walking distance of shopping, Parliament Building, canal, and market. The breakfast in the hotel is good and not overly expensive. There was 34% occupancy when we were there, so very quiet in the hotel. The room was very small. Minimal toiletries - for a so called 4 star. Paid extra for internet connection. Room faces office towers, and no sheers on windows, so you must keep blinds completely down for privacy which makes for a very dark and dreary room. Would avoid staying here again. Not a hotel I would recommend.”

Jun 30, 2007 by Herman from Toronto, CO
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Well located.
• Restaurant was too pricey for what we got.

“Has no pool or access to one.”

Jun 20, 2007 by Janet from Calgary, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean great staff very quiet.
• Our room was extremely small.

“Hotel is excellent overall. Our only complaint was the size of the room. It was very small and awkward to move around in.”

May 16, 2007 by Diane B. from Erieville, NY
Overall Rating: 3
Cleanliness:[4] • Staff:[9] • Location:[9]

• Nicely decorated.
• Extra charge for leaving early.

“Okay hotel but not so good for young children.”

May 2, 2007 by Shila from Toronto, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• I was offered sparkling wine and chocolates at the desk when I arrived.
• The room was small with a small window.

“Great location, friendly staff, with an upscale contemporary decor.”

Apr 30, 2007 by G from San Francisco, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Cool public areas.
• Small unimpressive rooms. Used to be a Howard Johnson¿s.

“Staff friendly and helpful. Rooms were small and cramped, especially if staying more than a night. Public areas cool. Not really a 4 star - more like a 3.5 star.”

Apr 14, 2007 by Cristina from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Helpful staff.
• Small bathrooms.

“This hotel was great. The location was right downtown near all the sites and very clean. The staff was very helpful as well. I would definitely stay at the Arc again.”

• View All User Reviews

Amenities at Arc The Hotel, Ottawa

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper

Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities Mini Bar N No Smoking Rooms/Facilities Parking Restaurant Room Service Safe Deposit Box Television with Cable

Learn more about Arc The Hotel at Priceline Travel Guides »