Crowne Plaza Hotel Ottawa

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User Reviews for Crowne Plaza Hotel Ottawa, Ottawa

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Oct 31, 2009 by Kevin from Hawkesbury,Canada
Overall Rating: 3

• Location to where we needed to go was decent.
• Had to leave our room unlocked.

“Door key mechanism was broke, said they would have someone fix it and assured us our belongings were fine left in the room. Came back at 1 am to find that card key didn't work, but that didn't matter because the door could just be pushed open, and lock didn't work. Had to use chain lock on door. Then by about 8:15am next morning maid staff was already trying to come in the room and knocking (during the door fiasco, hadn't thought to put out the do not disturb hanger the night before).”

Oct 22, 2009 by Christine. from Verdun,Canada
Overall Rating: 7

• The staff!
• It was a bit run down and the children's play area was under renovation.

“This hotel does need an overhaul if it wishes to be known as a business class hotel. However, our stay was very pleasant, and the room rate was great. The staff was amazing.”

Oct 21, 2009 by Susan from Uxbridge,Canada
Overall Rating: 5

• Location.
• No parking!

“The hotel was clean, however, we were disappointed to find that we only had one bed. We ordered a cot, but it was lumpy and uncomfortable. We were disappointed to find that we had to pay for parking.”

Oct 15, 2009 by Alexander from Toronto,Canada
Overall Rating: 4

• Nothing.
• Non smoking room given smelt like a smoke chamber.

“Well, with in and out parking privilege for $21 plus tax you might as well stay outside the down town core. The low speed Internet costs $9.95 plus tax a day and if you want normal high speed connection $19.95 a day.”

Sep 25, 2009 by Sami from Calgary,Canada
Overall Rating: 2

• Friendly manager.
• No heating system in night, freezing room.

“This hotel can not operate both heating and cooling system simultaneously. They were operating cooling system when we were there and we spent at 8 centigrade temperature night over there without heating! Both my wife and I caught cold. I complained to staff and manager but they could not do anything. I just wasted my money.”

Aug 29, 2009 by Steve from Belleville,Canada
Overall Rating: 9

• Poor air conditioning.

“Rooms were old, however staff was very accommodating.”

Aug 21, 2009 by Fabiano from Dollard-Des-Ormeaux,Canada
Overall Rating: 5

• Location was close to tourist attractions
• Did not have free internet access.

“This hotel is old, and should be renovated. The room size was small. Television and entertainment system outdated.”

Aug 4, 2009 by Andrew from Port Mcnicoll,Canada
Overall Rating: 3

• alright location
• Dated, and many thing in disrepair

“My only option for charging my laptop in my room was in the bathroom. Not an acceptable option for business travelers. Cardboard sign with marker writing indicated that other outlet was "pending repair". Asked about getting mini-fridge, and was told that they would "see what they could do". What they did was nothing, and never bothered to tell me that they wouldn't. Parking overpriced.”

Jul 7, 2009 by James from Toronto,Canada
Overall Rating: 5

• Very good location with 10 minutes walk to Parliament Hill.
• Noisy air-conditioner and noisy at corridor at mid-night.

“Pros: Very good location, spacious fitness center and swimming pool. Cons: The air-conditioner is hard to adjust and noisy. After mid-night,some people talked and laughed loadly in the corridor, affecting my sleep.”

Jul 7, 2009 by Ling from Toronto,Canada
Overall Rating: 8

• Comfy beds and good gym.
• Not enough squash balls - had to purchase our own.

“Quite nice - good location - lots of activities for all to do (pool, squash, gym etc.) - the staff was very informative and friendly.”

Jul 1, 2009 by Peter from Kingston,Canada
Overall Rating: 3

• Hotel was wonderful but room given was awful.
• Room given was unacceptable.

“Excellent location and hotel was beautiful.”

Jul 1, 2009 by Ernesto from Toronto,Canada
Overall Rating: 6

• Location and amenities were in line with my expectations.
• The hall of the floor I stayed in (8th floor) and the room were smelly.

“I liked the location and the amenities (gym, swimming pool, etc). But the 8th floor where I stayed and the room smelled. Was OK for staying a weekend, but I would never stay for a longer period.”

Jun 16, 2009 by John from Toronto,Canada
Overall Rating: 4

• Price.
• Room very old.

“Too old, not keep up to date.”

Jun 4, 2009 by MOE from Dearborn Hgts,MI
Overall Rating: 1

• Peeling paint on ceiling and room wall.

“This started to be an okay visit but the room had cracked paint on the ceiling, also the wall. Furthermore, Early sunday morning awoke to fire alarm, Had to evacuate for over 2 hours. then no compensation was made by the hotel.”

May 24, 2009 by Maria from Montreal,Canada
Overall Rating: 5

• The pool.
• Cleanliness of room. Overall looked like it needed a face lift.

“Did not meet my expectations and did not match the pictures we saw. Worth the priceline price.”

May 14, 2009 by Marc from St-Augustin,Canada
Overall Rating: 7

“Location is good just near the Parlament hill and all
facilities restaurant, sparks street.”

May 6, 2009 by Jackie from Orangeville,Canada
Overall Rating: 10

• Little details in the room such a ear plugs, eye mask, little kit in the bathroom.
• Parking was a challenge.

“I found the staff very accommodating and willing to help. We changed rooms and left our confirmation in the first room. The staff retrieved the paper, put it in our new room (we were out), and turned on the lights and the clock radio and filled the ice budget with ice for when we returned. It's little details like that that show the hotel it attentive to their customers.”

Apr 27, 2009 by Annie from Fairport,NY
Overall Rating: 8

• I love the service. Bellman was exceptionally helpful and nice! The front desk staff was wonderful! The maid was also terrific!

“Staff was helpful and friendly, location was great. Should have show caps in the room - ear plugs gave me wrong impression that the hotel is noise thought it wasn't. Ice machine on my floor (4th) was broken for two days. Facilities are out of date. Overall my stay was pleasant. The hotel staff even let my daughter to play the piano at the lobby because they didn't want to go home. They had too much fun in Ottawa! Keep up the good work. I will be back!”

Apr 16, 2009 by Jay from Barrie,Canada
Overall Rating: 8

• Beautiful view.
• Small bathroom, lacked a hottub.

“Great friendly service.”

Mar 3, 2009 by Anne from London,Canada
Overall Rating: 10

• Friendly staff and great location.
• Fire alarm and could not hear the instructions very well

“I liked the hotel and certainly would plan to go back on my next visit.”

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Amenities at Crowne Plaza Hotel Ottawa, Ottawa

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Bath Tub Breakfast Buffet Business Center CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Currency Exchange Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine

In Room Movies Indoor Pool Iron Laundry/Valet Services Lounge Modem Lines in Room Multilingual News Stand Parking Pets Allowed Pool Porters Public Address System Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Sauna Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Valet Parking Vending Machines Video Checkout Wake-up Service

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