The Westin Edmonton

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Sep 9, 2009 by Lauren from Calgary,Canada
Overall Rating: 8

• Overall, the hotel is comfortable, and not just for the Starwood Preferred Guest rooms.
• They don't register your car for parking in a timely manner, which results in unwanted parking tickets from the authority.

“Never had a problem with any stay at this hotel until the last trip. A 75 dollar parking ticket slapped on the windshield not 30 minutes after paying for parking at the front desk. Staff still took care of the problem well, taking it into account personally. otherwise, the service was great. The cot friends got for their room was just as comfortable as the beds, just a bit smaller. Great hotel, highly recommend.”

Apr 29, 2009 by Ostap from Calgary,Canada
Overall Rating: 8

• Hotel personnel had excellent service attitude.
• Valet parking extra, internet extra.

“Extremely clean and well laid out hotel rooms. There was a convention at the hotel yet we did not feel affected except for a longer wait for elevators to arrive. Internet service is extra - that should not be the case. Good central location if you need to be downtown. If you do not, then consider a hotel outside of city center where parking is not an extra cost of $28 and keep the money. The staff is extremely polite and exceptional levels of service are provided.”

Apr 20, 2009 by Andrea from Quesnel,Canada
Overall Rating: 9

• It was an amazing looking hotel, and seemed very upscale.
• There was no fridge or microwave in the room.

“The hotel met all expectations except for the microwave and fridge not being in the room. With a younger child, it's hard not to have these in the room. The hotel was gorgeous, and very attractive to the eye, parking would have been nicer if it was not an extra $26/ night. I wish it would have been complimentary.”

Apr 15, 2009 by Anna from Calgary,Canada
Overall Rating: 6

“It was a nice hotel but I don't think it was a 4 star. The elevators had litter in it and there wasn't even a morning paper delivered to my room. These little things are what I expect from a 4 star. But, for the price I paid, it was still worth it.”

Nov 28, 2008 by Megan from Peace River,Canada
Overall Rating: 9

• The service was great and the rooms were very nice.
• The valet guys are very rude and housekeeping showed up extremely early and then did not show up at all.

“Hotel is in a decent spot downtown, a little bit far from the West End Mall. Service was great and the people were very helpful. The rooms are very nice and the beds are extremely comfortable. Also, you can hear no noise in the hallway.”

Sep 22, 2008 by
Overall Rating: 6

• Good bed, modern decoration in room.
• Shortage of places to eat,
  room needed refurbishing.

“NA”

Sep 14, 2008 by Gerry from Cranbrook, BC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Well appointed, well maintained, friendly staff & environment.
• Nothing.

“Well appointed, well maintained, friendly staff & environment in downtown Edmonton close to good restaurants and a scenic view of the river valley. Great place to stay.”

Sep 4, 2008 by Kelly from Surrey, BC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• $26 night parking with expectation of tipping the parking many times a day.

“Business oriented hotel, downtown, centrally located, beautiful view if facing river. Very large rooms with a safe. Business colors, no frills, but professional looking. Includes Starbucks coffee in rooms! They gouge for internet ($11/day) so unless you're a rich executive on business, you may want to leave your laptop at home. They also hit hard on parking (26/day valet), and I had the distinct impression I was expected to tip on top of that every time I went in or out - no thanks, that was an unwanted pressure.”

Sep 3, 2008 by Lindsay
Overall Rating: 5

• The rooms were nice and comfortable. Room service was friendly.

“Paying $24/day for parking was a joke.Access to interenet for $10.95 every 24 hourswas also a letdown. For the amount of money you spend to stay in a 4 Star Hotel this should all be included.The showers had no pressure at all, made for a long shower.”

Sep 1, 2008 by Mohammad from Lac La Biche, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, cleanliness.
• Internet fees and valet parking fees.

“Perfect hotel. I paid $26 parking/day and $11 internet.”

Aug 29, 2008 by Laura from Fort Mcmurray, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location & service.
• Nothing.

“Very good service and good atmosphere.”

Aug 28, 2008 by Karen from Lloydminster, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• I loved the beds.
• Prices were too high on the room service menu.

“Overall a pleasant experience. Beds are absolutely wonderful.”

Aug 26, 2008 by Guy from Calgary, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The beds are great, very comfortable - toiletries are best of any hotels, pool/sauna/gym stays open 24/7.
• Parking is very expensive.

“Great hotel, very friendly staff. Only hotel I have ever been to that has a 24 hour gym, pool, and sauna. Everything is of high quality in the room, LCD TV's, mini-bar. A downside is that the price of parking is very expensive ($25/day), and there is no free wireless internet, like some hotels. Overall though, very good hotel. Park in the library underground parking for cheaper parking! ($12/day).”

Aug 18, 2008 by Amit from Dewinton, AB CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Friendly.
• No free wireless internet.

“Hotel very clean and friendly, Loved everything except the fact of not having free internet that lesser stars have for free.”

Aug 16, 2008 by Dana from Scottsdale, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The location was nice.
• The hotel room wasn't quite as nice as I had expected.

“I don't think this hotel should be considered a 4 star but it was nice nonetheless. The location is nice if you want to explore downtown Edmonton.”

Aug 1, 2008 by Herman from Grande Prairie, AB CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Fast service.
• Did not really like the location.

“Overall I would have to say it was a pleasant experience dealing with the staff. I am not rich by no means and was still treated respectably.”

Jul 30, 2008 by Steve from Okotoks, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Clean.
• Had to pay for parking, when returned late at night parking lot was full.

“The hotel is very clean and modern.”

Jul 21, 2008 by Deb from Calgary, AB CA
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[6]

• Location, room amenities.
• Parking - had to park behind the hotel in surface lot even though my husband is handicapped.

“Room was comfortable. Ice maker outside room caused vibrations and noise in room all night, resulting in an unrestful sleep. Hotel parking was full before 9 pm so we had to park in a lot behind the hotel. Hotel staff did not inform us at check in that the streets would be closed for several hours the next morning for a parade. Lucky for us, we managed to get out before they closed the last street - a delay of several hours would have had a very negative impact on our plans.”

Jul 17, 2008 by Phil from Calgary, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and modern. Very comfortable bed.
• $24/night parking fee. Wasn't advised of this at check-in.

“My only complaint was there was no indication of a parking fee and the fee ($24/night) was not mentioned by the front desk staff when I checked in and gave them my plate number and vehicle info.”

Jul 16, 2008 by Gary from Lethbridge, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Good bed, lots of pillows, friendly.
• Charge $10.95 / day for internet.

“Enjoyed very much, friendly, helpful staff, clean, good facilities and location.”

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Amenities at The Westin Edmonton, Edmonton

24 Hour Front Desk Bar/Lounge Barber/Beauty Shop Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Mini Bar

Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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