Hilton Vancouver Metrotown

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User Reviews for Hilton Vancouver Metrotown, Burnaby

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Sep 10, 2008 by Kelly from Duncan, BC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• I thought the location was very convenient, and parking was safe and easy to find.
• The only complaint was that the room was a bit small.

“I thought overall it was a good experience. We were able to check in as early as 9:30 AM or so, I cannot quite remember when we arrived but it was much before 11 AM. We did not need to interact with the staff much, but pretty much the hotel had an easy to find location, the room was easy to find and the hotel was clean and comfortable. I also did not feel like I was getting nickel and dimed. The staff was honest and responsive.”

Sep 4, 2008 by Qingmai from Waterloo, ON CA
Overall Rating: 2
Cleanliness:[9] • Staff:[2] • Location:[9]

• Very clear.
• Extra charge for two beds.

“They charge extra for two beds.”

Sep 3, 2008 by Roger from Redmond, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Inexpensive with convenient access to malls and downtown Vancouver.
• The parking garage is poorly designed and makes for interesting adventures.

“I was looking for a place to stay in Vancouver for the Labor Day weekend. Due to the holiday weekend, hotels in downtown were very pricy and out of my budget. I wanted a place that was downtown - accessible, while having affordable rates and car parking. I settled on the Hilton Metro town since it was only a block or so from the Sky train station, which provides direct access to the downtown stations in 15 minutes. Overall, the hotel is inexpensive and in a convenient location, while being close to a number of shopping malls.”

Sep 2, 2008 by Dana from Winchester, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Wonderful beds!
• Small bathroom.

“Quiet room with excellent beds. Very clean bathroom and plenty of pillows and towels! Beautiful view from our 10th storey room.”

Jul 30, 2008 by Jason from Bellevue, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great quality in great location.
• Very busy with cruise ship but staff was still helpful.

“Highly recommended. Great proximity to shops in a clean neighborhood. Helpful staff, nice lap pool and we had a free upgrade.”

Jul 23, 2008 by Jennifer from Nanaimo, BC CA
Overall Rating: 4
Cleanliness:[8] • Staff:[2] • Location:[8]

• Good beds and pillows.
• TV remote did not work.

“Was sent on a wild goose chase for over height parking that they said was 3 blocks away. Even with the map that they supplied which was completely wrong had to come back and talk to a very helpful bell hop who gave me the correct directions. All this took 1 hour of my time and when I complained they said that they would reverse the 10$ charge for parking. One hour of my time is worth a lot more than 10$. The map that they supplied had a square on it where the parking was but they drew their own directions on it and sent me about 3 blocks away from it!”

Jul 23, 2008 by Maheswara J. from Issaquah, WA
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[2]

• Accessible from downtown Vancouver.
• Very bad bath tub in hotel.

“Every time me or my wife took a shower, there would be a water puddle on the bathroom floor. Luckily, we stayed only for a single night.”

Apr 23, 2008 by Anshul from Issaquah, WA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location, Staff.
• No Fridge, Coffee Maker was not clean, paid parking.

“Decent location.”

Oct 16, 2007 by Arthur from Vancouver, BC CA
Overall Rating: 6
Cleanliness:[4] • Staff:[6] • Location:[9]

• Location, recent build.
• Dusty room, basic air-conditioning noise and smell, windows not possible to open.

“We appreciated the location (close to the very fast and very frequent public transport, light rail into downtown Vancouver and to shops and restaurants) very much. The room itself though was not clean/ seemed unused for some time. Our request to have it thoroughly vacuum cleaned was met with some not entirely genuine disbelief but improved the living conditions considerably. The atmosphere in the room was rather unfresh, which made you want to open the windows which you couldn't.”

Oct 11, 2007 by Pauline from Chalfont, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room was very spacious and clean, with a very friendly staff!
• None that I can think of.

“I was extremely amazed at how spacious and clean this hotel and my room were. The treatment that I got made me feel like it was a 4 star hotel. The staff was friendly and helpful. I definitely wouldn't mind staying here again!”

Oct 8, 2007 by Bennett from Lummi Island, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location close to public transportation bright light and clean good valet service.
• Restaurant was too expensive for the quality of food or service hard to get to.

“If going to Vancouver for shopping or sightseeing this hotel is a good choice because convenience of transportation and shops. If driving to and from it is difficult to access without map quest etc. Because lots of turns in the last 3 or 4 miles getting to it or from it.”

Oct 7, 2007 by Reynold from Millbrae, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Great bed and sheets.
• Terrible food in restaurant; overpriced menu.

“Mixed review excellent room and staff, but bad restaurant and too far from airport and downtown.”

Oct 4, 2007 by Katie from Kamloops, BC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[8]

• Great Hilton beds, free internet and parking, close to metro town.
• Mild inconvenience of the bathroom door that will not stay open.

“Good Hilton quality solid 3* hotel. Check in was smooth and room is nicely furnished with a comfortable bed, TV and free internet. Downside is that there is no balcony or mini fridge. Nice views and close to metro town. Perfect for those who need to be in Burnaby, about a 30 min drive to Vancouver downtown.”

Oct 3, 2007 by Rebecca T. from Argyle, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Everyone was so nice! Great service!
• In a smoking room.

“It was a great hotel and everyone was so nice.”

Sep 26, 2007 by Nikki from Redmond, WA
Overall Rating: 5
Cleanliness:[5] • Staff:[2] • Location:[4]

• Beds were very comfortable.
• They gave me a hard time over my reservation - wanted to charge me more for queen beds.

“The hotel was ok - but they gave me a hard time upon check in when I requested 2 queen beds. They said my reservation was only for a king bed, and that if I wanted queen beds, they were going to charge me $20 more per night.”

Aug 25, 2007 by Carlos from Los Angeles, CA
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[6]

• Staff was good, and helpful.
• The walls are thin, and so are the doors. Noise comes through easy.

“If you are a business traveler the location might be right for you. Staff is really helpful, and the place is clean. I was on the 10th floor facing the street and I could hear noise from the street below, to me thats unacceptable. Also, the walls and doors are thin and noise comes in the rooms easily. Dont get a room near the elevator as you will be annoyed by the loud beep that the elevator makes when it arrives, plus people getting on and off it and talking loudly is annoying, I dealt with this every morning when people would start leaving at around 7 a.m. and on. Parking is free, below the hotel, but a little tight if you are driving an SUV like I was. The area surrounding the hotel is very developed and not of any real beauty, lots of Asian stores, and a mall attached to the hotel that is 100% Asian, even the signs are all in Asian. Across the street, you have the Metro center, which is a huge, I mean huge get lost easy kind of mall, they have everything, from gap, Banana Republic, markets, etc. You will also find a Starbucks across the street, and many around town. There is also a sky train stop on one end of the Metro center, which conveniently takes you to all the major attractions downtown, and to the water front. I want to warn you that the restaurant at the Hotel is nice, and service is good, but the portions are skimpy and over priced, maybe go for the buffet instead, and eat as much as you can. This hotel, was clean, staff was good, but noisy. Would I stay here again maybe, but would not pay the same rate. I stayed 2 nights at a Radisson in the Seattle airport area before this hotel, and paid almost half and had just as pleasant experience, with out the noise, and with wireless internet on every floor, which the Hilton didnt have. Yes the Hilton was a tad better in aesthetics, but not much and they only had wireless internet in a small area near the front counter, but they did have 3 free terminals for guest to use in the lobby.”

Aug 24, 2007 by Fred from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Upgraded to concierge floor by very helpful desk person.
• Nothing.

“Great hotel! The desk person upgraded us to a suite but when it ended up being a smoking suite she upgraded us again to a suite on the concierge floor. Great room with magnificent view. Free parking. Unless you really need to be downtown, this is the place to stay.”

Aug 2, 2007 by Donhogo from Corvallis, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Convenient location near the metro town mall and the rail system, but 30-45 minutes from downtown.
• Too far from downtown Vancouver.

“Excellent rooms, beds, parking, staff, and brunch.”

Apr 19, 2007 by Suzanne from Normandy Park, WA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Garage security.

“I was parked in the Hilton¿s underground garage. Sometime between 11:00pm Sunday and 8:30am Monday, someone broke into my car. They stole a few cads. ”

Mar 24, 2007 by Ralph from Blaine, WA
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[6]

• Convenient location at a great rate.
• Cold and impersonal.

“Nice location with unimpressive perks. Their "gym" is basically a couple of elliptical in a closet. The swimming facility is a spa and a lap pool outdoors. In a city that sees three days of rain for every sunny day I think an outdoor pool is useless. The two people working the desk were the only staff I saw and they were nice enough but none seem willing to make any more effort beyond telling me my room # and handing over my room keys.”

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Amenities at Hilton Vancouver Metrotown, Burnaby

180* Door Viewer 24 Hour Housekeeping Accessible Alarm Radio Audio/Visual Equipment Rental Automatic Door Closer Babysitting Service Baggage Storage Balcony Bathrobe Bathroom amenities Business Center Business Phone Service Cable TV Services Car Rental Desk Children''s Menu Clock Radio Coffee maker Complimentary Beverage Computer Computer Rental Concierge Desk Connecting Rooms Cribs Electric Service Electronic Smoke Detector Electronic locks Elevators Executive Level Services Executive Lounge Express Mail Fax rental Fitness Room Florist Foreign Currency Exchange Guest Activity/Recreation Desk Hairdryer Hand Held Shower High Speed Internet Access High chairs In-Room Treadmill Internet access in guest room Iron

Jacuzzi Kitchen, full Laundry/Valet Service Lever Door Handles Local Area Transportation Lounge Lower or Adjustable Closet Rod Luggage Hold Meeting Rooms Mini Bar Multi-Lingual Staff Newspaper Deliv''d M-F (Local) Non-Smoking Parking facility Pets Allowed Photo Copying Service Playpen Pool side Service Printer Registration Policies Restaurants and Bars (Outlets) Room Service Safe Safety Deposit Box Secondary Locking Device Shoe shine stand Shower for Wheelchair Sofa Bed TV-Standard Network Telephone - Auto Wakeup Telephone - Two Lines Telephone-with Speaker phone Thermostat (adjustable) Tower Level services Towers Lounge Turndown Service Video Cassette Player Video Cassette Player - rental Video Games featured on TV Video Messaging Visual Strobe/Hearing Impaired Welcome Amenity Work Desk with Lamp