Loews Le Concorde

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User Reviews for Loews Le Concorde, Quebec City

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Sep 10, 2008 by Carol from South Hadley, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff was helpful and nice.
• Front desk only recommended the pricey restaurant in the hotel. Most hotels have a printed list of local recommendations in all prices.

“Great room, great view!”

Sep 8, 2008 by Jon from Brossard, QC CA
Overall Rating: 4
Cleanliness:[5] • Staff:[6] • Location:[9]

• Location was ok but not worth it.
• It was dirty and over priced!

“Dirty and expensive! I've seen other rooms in other hotels in Quebec city that were better than this. The only positives that I can say here were the location and maybe the view on the Chateau Frontenac from the 15th floor we were on. But it was absolutely not worth it and I would definitely not recommend this hotel to anybody. Avoid at all cost!”

Sep 8, 2008 by Blake from Hatchet Lake, NS CA
Overall Rating: 3
Cleanliness:[1] • Staff:[5] • Location:[10]

• Location was great & it was pet friendly.
• Dirty rooms, dirty bathroom in lobby. Had to call twice for everything.

“Was very disappointed because we were expecting a clean motel for the price we were paying. Location was great. I won't stay there again and I won't recommend it to my friends that are planning on going to Quebec City.”

Sep 2, 2008 by Randy from Manchester, NH
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The staff was very nice and friendly that accommodated our every need.
• Under renovations.

“Definitely would recommend this hotel to a friend or family member. In addition, we would stay there again.”

Aug 24, 2008 by Timothy from West Hartford, CT
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location. Friendly staff.
• Slow elevators.

“Wonderful location on the Plains of Abraham, easy walking distance to the Old City. Nice French Canadian charm but didn't make us feel badly about our lack of French fluency.”

Aug 23, 2008 by Ed from Chattanooga, TN
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[10]

• The location is excellent.
• Severe maintenance issues - very unhelpful staff.

“This hotel is wonderfully located and has a helpful concierge service. The air conditioning didn't work in the room, they sent up a repairman, it still didn't work. We called the next morning and no one came. When we came back later that evening we called again, the new repairman said we just need to fool with the thermostat. We had to wake up twice in the middle of the night to fool with the thermostat. It only stayed on for an hour or two. The minibar fridge was warm, the repairman fixed that. The ironing board was missing. It took 4 calls to get one.”

Aug 23, 2008 by Lynn from Surrey, BC CA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[10]

• The beds were comfortable.
• In need of renovation and a good housekeeping crew - needs a thorough clean.

“This hotel is in a great position, right by the Plains of Abraham and the Grand Allee. From the minute we walked through the door, we were disappointed by staff in t-shirts and jeans for uniforms, fraying carpets, dirty mirrors, etc. We were pleasantly surprised to find we had a suite with a great view. This was marred by the dirty sheets on one bed and the sofa bed and the horrible black mould in the bathroom which hadn't been scrubbed for a very long time. I have never stayed in a hotel, motel or B&B with a bathroom like that. We won't stay there again.”

Aug 7, 2008 by David from Dallas, TX
Overall Rating: 2
Cleanliness:[4] • Staff:[7] • Location:[8]

• Friendly staff.

“The AC was replaced at no help. Gave us a room that has a huge corridor next to the elevator and could not be conditioned and nothing was done to fix it; the elevators do not work well. Long lines to get to the room sometimes it took more than 30 minutes in the morning to get to the lobby, it seems the staff knew about the problems but nothing was done to improve it.”

Aug 6, 2008 by Ida from Thornhill, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Loved the location, liked the fitness centre.
• Have no complaints.

“The staff was very friendly and helpful. The hotel was clean and in a excellent location.”

Aug 3, 2008 by Aline S. from Sault Ste Marie, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location.
• Nothing really.

“The hotel was great, but we only found out about some of the events that were going on when we were leaving. Little disappointing. There was also a hotel Strike going on outside of the hotel when we were there.”

Aug 3, 2008 by Henri from Montreal, QC CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location is convenient.
• Furniture and rooms are old.

“Hotel is well located. Rooms are kind of old. Carpet in the rooms and sofas are really used beds are twins instead of queen. Water is 6$ a bottle. Parking is expensive (28$ for 2 days).”

Aug 1, 2008 by Larry from Montpelier, VT
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Great location, friendly and helpful staff.
• Hotel public areas and rooms need updating and renovation.

“Great location. Cosmos around the corner has great breakfasts and a fun crowd for drinks at night. Hotel rooms are large but need renovating and updating. Hotel staff is very friendly and helpful.”

Jul 28, 2008 by Sharon from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was very clean and attractive with a great location.
• The casual dining restaurant had limited selections.

“The hotel is very attractive and well maintained. It is conveniently located to all tourist sites of interest.”

Jul 23, 2008 by Stephanie from Hampstead, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Super location, great room, wonderful view, excellent restaurant.
• Nothing!

“Lovely experience. When we arrived we met the GM of the hotel in the elevator. She was charming and welcomed us. Great experience- would stay at this hotel and highly recommend it to friends.”

Jul 15, 2008 by Johanne from Gatineau, QC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location close to everything.
• Outdated in a few aspects. Needs remodeling in lobby and common areas.

“Been there last summer. Still a very nice hotel has made a few updates since last year (rooms refurbished, card entry keys). But common areas need a lot of upgrading to keep the name Loews to par. Would return especially because of the great location.”

Jul 12, 2008 by Lisa from Plantation, FL
Overall Rating: 5
Cleanliness:[3] • Staff:[4] • Location:[9]

• Location.
• Lobby very dirty, elevators not working, ran out of coffee, towel were shabby-not a 4 star hotel.

“The location of this hotel was excellent. I would not consider this a 4 star hotel. The lobby was run down and dirty. The elevators did not work. The concierge was not helpful. The hotel ran out of regular coffee and that towels were all falling apart. The people in the gift shop were very nice and so were the valets.”

Apr 23, 2008 by Bouchard from Contrecoeur, QC CA
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[9]

• Service and location, near the Old-Quebec.
• Cleanliness of the bathroom floor.

“It's good hotel for vacation. The restaurant is perfect. The food and the view are incredible. It's nice place to stay.”

Apr 22, 2008 by Dan from Wellesley, MA
Overall Rating: 1
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very cordial and extremely attentive. Highly recommended.
• My car had a flat tire while in their parking lot; they do not feel they are responsible for this.

“The hotel staff was more than attentive, meeting our needs beyond expectations while we were there. During my stay I found my car with a flat tire that occurred while the car was parked in the hotel garage. They gave me a free dinner at their best restaurant and brunch next day; but with this they feel they have done enough for me. I think they need to be more responsive and assume responsibility for my damage while I was there. I was told someone will follow up, so far after four days no one has contacted me.”

Mar 22, 2008 by Eason from Watertown, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good view.
• Bathroom too dark.

“Good experience for leisure travel.”

Feb 11, 2008 by Purang A. from San Diego, CA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[6]

• Location excellent and rooms very clean.
• Parking inadequate; elevators and corridors rough and dirty.

“Excellent location close to major tourist sites. Rooms are clean and comfortable, but you have to ignore dirty elevators and corridors to get to them. Parking is totally inadequate and in comparison to other equivalent hotels, both parking and hotel food are overpriced.”

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Amenities at Loews Le Concorde, Quebec City

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Business Center Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Pool Restaurant Room Service Shops/Commercial Services Television with Cable VIP Rooms/Services