Auberge Du Vieux-Port

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User Reviews for Auberge Du Vieux-Port, Montreal

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Apr 8, 2009 by Scott from Boston
Overall Rating: 3
Cleanliness:[6] • Staff:[7] • Location:[7]

• Was very beautiful.
• Management does not represent their services or costs honestly.

“My wife and I stayed at the Auberge du Vieux port as a romantic get away. When we arrived, Room had not been cleaned and room service had not been through it. Seeing their error, they did put us in another room, although smaller. That evening the hotel informed me that there had been a problem parking my car. The hotel drove my car into a cement parking lot support. I understood things like that happened and they assured me they would pay for the damages. Almost 3 months later, after providing them with an estimate from a mechanic, they informed me that they are not going to cover the damages and will not mail me a check. From a guests view, the hotel is very beautiful. One of the problems is this hotel is several blocks down hill from the main hotel which has the spa attached. Walking uphill did give us a reason to go to the spa. The ultimate problem with the Auberge is not the facility or the on-site staff but the senior management. I would be reluctant to trust any services, promises or prices they quote you. A hotels management is what makes it a great place to stay. If management understands they are providing a product to a customer, they try and keep the customer happy. The Auberge does not view its visitors as a customer but rather a hindrance to operations. There are other options in Montréal for a romantic getaway.”

Apr 8, 2009 by Scott from Boston
Overall Rating: 3
Cleanliness:[6] • Staff:[7] • Location:[7]

• Room had a bed, phone and was in Montreal.
• Although staff on-site was great, hotel management is not honest about its services or support.

“My wife and I stayed at the Auberge du Vieux port as a romantic get away. When we arrived, Room had not been cleaned and room service had not been through it. Seeing their error, they did put us in another room, although smaller. That evening the hotel informed me that there had been a problem parking my car. The hotel drove my car into a cement parking lot support. I understood things like that happened and they assured me they would pay for the damages. Almost 3 months later, after providing them with an estimate from a mechanic, they informed me that they are not going to cover the damages and will not mail me a check. From a guests view, the hotel is very beautiful. One of the problems is this hotel is several blocks down hill from the main hotel which has the spa attached. Walking uphill did give us a reason to go to the spa. The ultimate problem with the Auberge is not the facility or the on-site staff but the senior management. I would be reluctant to trust any services, promises or prices they quote you. A hotels management is what makes it a great place to stay. If management understands they are providing a product to a customer, they try and keep the customer happy. The Auberge does not view its visitors as a customer but rather a hindrance to operations. There are other options in Montréal for a romantic getaway.”

Jul 7, 2008 by Norm from Alexandria, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Old world charm/modern convenience. Staff was the best!
• Didn't bother us, but some might want a bathtub, only showers.

“Wonderful boutique hotel. Staff very friendly, knowledgeable and couldn't do enough to please the guest. Good breakfast and wine in late afternoon.”

Sep 23, 2007 by Linda from Ivoryton, CT
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Friendliness of staff, polite, warm service.
• Would have liked a small table to go with chairs in room.

“Friendly, caring, & attentive service. Great location to old Montréal. Very quiet at night (for sleeping). Windows open & fresh air is accessible. Waterfront views of old harbor. Very nice breakfast. Complimentary wine & cheese in the evening was a treat!”

Amenities at Auberge Du Vieux-Port, Montreal

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Coffee Maker in Room Concierge Free Local Telephone Calls Free Newspaper Hairdryers Available Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Restaurant Room Service Safe Deposit Box Television with Cable

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