La Tour Centre Ville

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User Reviews for La Tour Centre Ville, Montreal

Average User Rating: 3.0 Cleanliness:[4.0] • Staff:[3.5] • Location:[7.0] Based on 5 user ratings

Jul 12, 2008 by Meena from Duluth,GA
Overall Rating: 2
Cleanliness:[1] • Staff:[4] • Location:[8]

• Near the center of the Montreal Jazz Festival.
• Bugs were found in the beds.

“I had 15 family members stay at La Tour Hotel Centreville July 3-5,2008. 1. Each room provided had faulty water temperatures in the shower. The water went from scolding hot to scolding cold during any shower experienced by each family member among all the rooms 2. In one room, no working toilet was provided. There were insects found in the bed. This room had an open whole in the window where a portable air conditioner was installed upon check-in. Hotel staff was untruthful regarding another available room during the night. When asked what the guest would do without a toilet during the night, the hotel staff responded that he didn't know and that maintenance would be by in the morning to correct the problem. Finally, the next morning of July 4, 2008 another room was provided that had previously not been occupied the night before.3. In a second room, the air conditioner did not work and upon repeatable requests to hotel staff to repair it, no response or remedy was provided. There was no electricity provided in the bedroom during the night of July 3, 2008.4. In a third room, the stove did not work. Maintenance came and could not fix it. Hotel staff suggested a room change. After accepting the room change, hotel staff completely forgot and no room change took place.5. In a fourth room, insects were found in the bed. 6. When a cot was requested, hotel staff coaxed a guest in our party to come and "take a look at the cot". Upon arrival the guest was asked to take the cot back to their room. No hotel staff would bring the cot to the room. Hotel management has been un-responsive with our feedback.”

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