Howard Johnson Express Inn-Niagara Falls

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Sep 25, 2009 by Donna & Ed from Rochester N.Y.
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[6]

• Good location.
• Can't say anything good. Would like to but it kind of spoiled our weekend.

“My husband and I recently stayed at the Howard Johnson Express Lundy Lane and found it to be way below what we expected. The sheets did not appear clean, very dingy in color, the carpet was very dirty, large stains and the room had a horrible grinding sound all night. Did not sleep all night. The cup they brought me had lipstick on it, so of course I didn't care to eat. Not a good experience. Don't think we will stay there again nor would I recommend it to anyone. I have never given a review but felt I had to give this one.”

Aug 1, 2008 by Maureen from Hamilton
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[4]

• The bed's were comfortable.
• I didn't feel safe with the broken window or fire alarm.

“I have never written a review before but this hotel or should I say motel needs to revamped or shut down. The towels were stained horribly, the fire alarm on the ceiling was held together with tape, and the window was broken. My friends and I stayed from July 25-27/08 for my birthday weekend. I was so grateful that we only had to sleep there. The breakfast included in our package consisted of the cheapest brand of break, a shot glass of OJ and 1/2 cup of coffee or tea and some donuts. When there wasn't enough room in the dining hall to eat the waitress rudely told us to just eat in our rooms. I would never recommend this place to anyone. I feel as if the whole place was miss represented from the information posted on the internet. Also the front desk staff wrote down that we were happy with our stay before we even answered the question! I couldn't believe it!”

Jul 23, 2008 by Joe from Northville, MI
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[4]

• There were enough towels.
• It was over priced. Noisy. Smelly. Didn't have enough parking. Does not enforce it's no smoking policy.

“The place is on a strip of hotels/motels that range from decent to seedy. The Howard Johnson's Express is marginally above seedy. The air conditioning had one speed/temperature: fridge. The repair man came and didn't fix it. It is a no smoking facility but they allow people to smoke and party on the balconies. So the air conditioning units let the smoke right into the room. The staff just shrugs and says, there's nothing we can do, they're outside. But do they need to supply them with outdoor furniture so they can sit there all night listening to music thumping from their car radios! The mattresses had long since passed being comfortable and there was very little drawer space. This was a serious disappointment. But if you're 19 and looking for a place to party, this is your kind of spot!”

Jul 16, 2008 by Kathy from Sarnia, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean rooms, friendly staff.
• Rooms opened to outside, not to a hallway.

“Good value. Very clean. Would stay again, but would choose a hotel that had indoor hallways. Friendly, helpful staff.”

Jun 30, 2008 by Carla from Parma, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The swimming pool was warm and the staff were friendly.
• We had 2 adults and 2 children in our party. Not enough room for the luggage.

“I really have no complaints, except for not enough flat surfaces for the luggage. Room was clean and neat. Beds were comfortable. The grand kids enjoyed the pool more than the falls. Well, what do you expect, they're kids.”

May 7, 2008 by Darren from Pittsburgh, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing. Absolutely Nothing.
• Everything.

“I have never written a review of a hotel before, but this one was so bad that I have to encourage others to avoid it. In a nutshell, maybe the rudest front desk clerk ever. He was a miserable elderly gentleman that thought because my friends dropped me off, they were staying in the room and demanded that I pay more. The hotel is in a questionable neighborhood with a string of massage parlors and strip clubs. As a result many of the other rooms will filled with men who can arguably be described as patrons. Many of these rooms were drinking until 2:00 am, 3:00 a.m. and later with music being played from their car stereos. My bathroom was disgusting, the ice machine rarely was working. Just a horrible experience. You could not pay me enough to go back again and if I have a similar experience, I will never use it again.”

Aug 14, 2007 by Susan from Buhler, KS
Overall Rating: 4
Cleanliness:[9] • Staff:[6] • Location:[8]

• The bathrooms have been updated to be attractive and have a nice shower head.
• The beds are like sleeping on plywood. The room is dark and smells bad.

“This is an old hotel that has some upgrades, mostly the restrooms. I would not stay here again. The desk staff was friendly, but the waitress was not.”

Jul 2, 2007 by Mark from Howard, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Convenient to QEW shortly after crossing from US.
• Nothing.

“Easy to find, convenient to QEW shortly after crossing from US to Ontario via Peace Bridge. Had crib in room as requested. Casual checkout time made it nice for us having arrived at 1:30 a.m.”

Jun 25, 2007 by Frank from Fort Wayne, IN
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[5]

• Friendly Staff.
• The carpet had dark spots, most channels on the TV were fuzzy, Had to air out the room, very strong cleaners.

“The only good thing about this hotel was friendly staff. I would not recommended this hotel if you are traveling with small children. The TV was fuzzy, my son couldn't even watch his shows on PBS. The ice machine was broken during our 2 day stay. As for the location, it is few blocks away from the outlet mall and about 8 min drive to the Falls during weekdays.”

Jun 12, 2007 by Asuna Rana from Toronto
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[3]

• Nothing.
• Dirty filthy motel.

“Dirty filthy motel. I don't know what Howard Johnson lets them get away with it. Dirty smelly rooms. Half the things were not working. We a group so we had booked several rooms based on it being a "Howard Johnson. The stopper in the si

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