Banff Caribou Lodge

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User Reviews for Banff Caribou Lodge, Banff

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Sep 10, 2008 by Lisa from Carlsbad, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[8]

• Nice balcony, free AM coffee, great bar staff at restaurant.
• Room was over heated garage, was unbearable, as was summer.

“Would be fabulous in winter or even if the room was not over the heated garage. The Keg restaurant was quite good with excellent, friendly staff. The hotel desk staff was just as good, most helpful.”

Aug 8, 2008 by George from Bonners Ferry, ID
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was tops, the food excellent.
• I found the halls a bit cold, too much air-conditioning for me.

“A short stroll to the downtown area, the hotel was everything I expected for service and facilities. A genuine extra was the treatment by all of the staff, from the front desk to the restaurant, we truly felt welcomed more as people than as tourist dollars. Whenever I think of the town, I will always remember my stay at the lodge.”

Jul 28, 2008 by Paula from Saskatoon, SK CA
Overall Rating: 2
Cleanliness:[8] • Staff:[6] • Location:[8]

• Good location.
• Without air conditioning, it does not warrant anything above a 2.5 rating.

“Our room was uncomfortably warm, so we needed the window open when sleeping. The room overlooked an inner courtyard, so many rooms were facing each other across the courtyard. One room had their window open and a wailing baby that cried for over an hour. We finally phoned the front desk and asked them to get the people to close their window. Nothing was done and we finally had to shut our window and put cotton in our ears to keep out the noise. In the morning, the tea kettle did not work and the coffee maker had a hair in the section where you pour water. We have stayed in Banff many times before and have tried many of the three and four star hotels there. We would never go to this hotel again, as it really put a damper on our trip.”

Jul 15, 2008 by Liz from Wrightwood, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Well appointed rooms, excellent restaurant and hot pool.
• To better utilize the hot pools, terry cloth robes should be available.

“The Banff Caribou Lodge is conveniently located on Banff Ave with bus service, walking access to downtown shops and restaurants. The on site restaurant served excellent food for both lunch and dinner. The hotel room was quiet and well appointed with two king beds. The steam room and hot pool, which is available for hotel guests was a treat and there is a spa available as well.”

Jul 10, 2008 by Shirl from Lousana, AB CA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• The spa pool was great.
• No air conditioning in 30+C heat!

“Fine for winter for 2 or less people, small, hot, old decor and flooring in rooms.”

May 26, 2008 by Steve from Sedalia, CO
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location and lobby.
• Cheapest toilet paper every!

“A great location, updated exterior, excellent restaurant, rooms are on the smaller side and sparse.”

May 16, 2008 by Grace from Bragg Creek, AB CA
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[10]

• It was in beautiful Banff, Canada.

“I love the down duvets that they use on the bed. It is located a few blocks from Shopping District.”

May 16, 2008 by Pranay from Mississauga, ON CA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• The rooms were quite spacious and well laid out.
• The balcony was too small.

“The stay was wonderful. It was close to the downtown area so ideal for grabbing a bite or going out hiking.”

May 2, 2008 by Joanne from Calgary, AB CA
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[7]

• The spa.
• Dated rooms.

“Adequate property - excellent staff - dated rooms - decent access to downtown activities.”

Apr 21, 2008 by Brian from Lamoni, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Restaurant server--Natalie, I liked hot pool and sauna.
• Sauna not heated early in am.

“Comfortable clean and a hotel that makes you feel welcome and glad you stayed there.”

Feb 21, 2008 by Aa from Mississauga, ON CA
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[7]

• Staff was amazing and responsive to requests. Nice touch with free shuttle service.
• Ran out of hot water the last night we were there.

“All in all it was great value with tones of extras including free parking, free bus passes and internet. Great spa and tremendously helpful and friendly staff. Rooms are a bit worn but nothing to complain about. Here is the one reason that would deter me from staying. It's the first time ever I have stayed at a hotel than ran out of hot water. Apparently the hotel was full and all the hot water completely consumed. All I ask for is a comfortable stay and I thought hot water would have been part of it.”

Feb 19, 2008 by Kim from Calgary, AB CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Warm lobby, good value.
• A little further from downtown than I would prefer.

“Friendly staff, easy check-in. Lobby has a nice feel with Fireplace. Pool and spa available. Easy to park. Good value for money.”

Jan 23, 2008 by Roger from Zionsville, IN
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location, fantastic spa, liked underground parking.
• Just a little out dated. Weak wireless signal.

“Great place to stay for a ski weekend.”

Jan 23, 2008 by Benjamin from Irving, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Spa area, great no charge parking.
• Lifts where not functioning correctly.

“First choice place to stay in Banff, great location, on the buss routes for the ski areas, parking was heated and undercover - important when cold and snowing out. Lobby was very appealing with fireplace and large comfortable sofas, the rooms however were some what smaller and dated. Bathroom amenities - soap, shampoo and etc local made, natural products, a very nice touch.”

Dec 5, 2007 by Gary from Foremost, AB CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Nice enough for a short stay.
• Rooms are a little small.

“The 1st. room we were in had no heat (-20'sC outside), we were moved. The 2nd room the remote broke, staff couldn't find one that worked. The hot pool heater was not working, therefore called it a lukewarm pool. Small problems, but problems just the same.”

Nov 10, 2007 by Kathy from Airdrie, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great service friendly and courteous.
• Hot tub could've been warmer.

“Great hotel, clean rooms friendly staff, would stay there again!”

Oct 19, 2007 by Dick from Kenosha, WI
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[4]

• Nice lobby and efficient check in/checkout. Room lighting ok.
• Needs maintenance. No a/c. Smelly pillows/bedding.

“Let's say we use a Fairfield inn as a reference point. Fairfield inns only get two stars but they're usually pretty good and predictable. This place would fall below a Fairfield inn. Smelly pillows/bedding. Weak shower. Tattered carpeting. No air conditioning. The internet port is at the nightstand and not by the work table (dumb). This place is ok for an overnight stay but they need to take care of the basics. The fancy lobby and spa stuff don't make up for a lack of basics.”

Oct 17, 2007 by Maxine from Eastwood Australia, AZ
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[2]

• The hotel has good common areas.
• The room has only a tiny window.

“The hotel has a beautiful lobby and nice hot tubs and fitness room. But the room we had has only a tiny window that faces the street, so it was kind of dark inside. The hotel locates on the far side of the main street. It is a good ten minutes walk to the shops and restaurants. There was no free shuttle as advertised, though the hotel did provide complementary bus tickets. A downside for senior travelers.”

Oct 14, 2007 by Glenn from Edmonton, AB CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Beautiful real wood logs throughout exterior and lobby.
• No sauna or steam room, as advertised.

“Very clean and spacious rooms. Bedding is deluxe, as is the balcony overlooking the street with snow covered mountains behind that! Excellent restaurant, "The Keg", had prices similar to the big cities, even, not to mention the delicious steak I had. All in all a very nice hotel.”

Oct 13, 2007 by Grant from Boissevain, MB CA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comforter and shower.
• Hot tub out of order.

“It was a beautiful hotel. The rooms were excellent. We were just disappointed that the hot tub was out of order.”

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Amenities at Banff Caribou Lodge, Banff

Coffee Maker in Room Fitness Center or Spa Free Parking Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Restaurant Safe Deposit Box