Banff Ptarmigan Inn

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User Reviews for Banff Ptarmigan Inn, Banff

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Sep 11, 2008 by John from Toronto, ON
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[7]

• Location was close to downtown and shopping.
• Everything was negative past the location.

“This was a very disappointing hotel. Old, bad towels, very dark. 19" TV with green color. I complained about the TV and they did nothing. I complained about the dark bathroom and they removed the cover on the florescent lights.”

Sep 11, 2008 by John from Austin, TX
Overall Rating: 2
Cleanliness:[6] • Staff:[5] • Location:[7]

• Location.
• No windows, 19 in TV with green picture, very dark bedroom, bathroom.

“NA.”

Sep 5, 2008 by Rose from Santa Rosa, CA
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[9]

• Very attractive exterior.
• No outdoor window, cabinet broken, door lock broken, lumpy mattresses.

“unbelievable lack of countertop space in bathroom area. Had to keep my toiletries on the floor! Didn't eat in the hotel restaurant because the prices were too high. We found other facilities nearby much more accommodating.”

Sep 5, 2008 by Maureen from Calgary, AB CA
Overall Rating: 3
Cleanliness:[6] • Staff:[4] • Location:[8]

• I liked the location of this hotel, it was close to main attractions and good restaurants.
• I did not like the aesthetics of this hotel.

“This hotel was definitely not a 3 star hotel, it could use a renovation for sure, it was also very noisy and extremely cold, the in room heater did not work. We tried the restaurant for breakfast one morning and were told that we were only allowed to have the buffet, that they were not serving from the menu, the buffet was small and the food was obviously kept out for quite a while.”

Sep 4, 2008 by Linda F. from Red Deer, AB CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Proximity to downtown is excellent.
• No swimming pool.

“We were able to park our car and walk for the entire weekend.”

Sep 4, 2008 by Wayne from Calgary, AB CA
Overall Rating: 5
Cleanliness:[2] • Staff:[6] • Location:[10]

• Location.
• Dirty, smelly, loud.

“This hotel had dirty hallways, our room was smelly, bad parking, we were nearly in an accident due to messy entrance.”

Aug 26, 2008 by Lydia from New Orleans, LA
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[6]

• The sushi restaurant was pretty good. The waitress was alarmed at my order though, she said "That's raw you know."
• Lots of partying and noise. Not the cleanest, and very dated.

“We were given one hotel to go to, and then sent to another that was part of the family of hotels. I think we actually stayed at the Banff Inn. It was late; we were tired from hiking all day, so we just took the room and made the best of it. It really isn't very nice. But the sushi restaurant was good.”

Aug 4, 2008 by Drew from Layton, UT
Overall Rating: 2
Cleanliness:[7] • Staff:[5] • Location:[7]

• Good location.
• Too expensive for a motel 6 quality room.

“Not worth the price, small room. No air conditioning or temperature control. No windows in room. Very confusing layout, seemed like endless maze of halls.”

Jul 18, 2008 by Heather from Fort Mcmurray, AB CA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff friendliness and location was awesome!
• The beds were uncomfortable, and the doors looked like they either needed repaired or were repaired badly.

“Excellent location. Restaurant was good, service in restaurant and front desk were both excellent.”

May 30, 2008 by Wendy from Calgary, AB CA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[7]

• Cleanness, convenient location, comfortable beds.
• Terrible faucet noise from other room(s).

“Generally it's a nice hotel with convenient location, clean room, comfortable beds. However we were woken up by a terrible noise from other room or rooms twice in the evening. It looks like the sound proofing needs to be implemented. We were also disappointed that they didn't provide tooth brush and paste.”

May 26, 2008 by Abdulrahman from Vancouver, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Clean, quite.
• Surprisingly told the room price doesn't include breakfast.

“Hope to include breakfast with the reservations.”

May 24, 2008 by Fiona from Calgary, AB CA
Overall Rating: 4
Cleanliness:[2] • Staff:[4] • Location:[7]

• Location.
• Room situation and cleanliness.

“Hotel was conveniently located, but the atmosphere was very noisy with the rooms situated to overlook the lobby. The breakfast was mediocre, but in all fairness we were the last to the buffet before it closed. Dirty dishes were in the hall from check in to check out. It was overall mediocre.”

May 18, 2008 by Surdas from La Jolla, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Free parking and wireless internet.
• Room was small, and restaurant was not the greatest.

“The room was clean and comfortable, although small. Parking and internet were free and were available throughout. Easy to find, good location in Banff. The buffet breakfast at the restaurant was not too good: powdered eggs, undercooked bacon.”

May 15, 2008 by Gary from Calgary, AB CA
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[8]

• Nothing other than location.
• Dirty, loud, impossible to sleep, poor facilities.

“Washroom has mold and mildew. Rooms have paper thin walls. Staff are not helpful - I checked out early rather than spend one more night in this terrible hotel.”

May 8, 2008 by Tuula from Calgary, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Best linens and mattress pillow and duvet comforter were outstanding.
• Hotel is attractive outside but lobby needs similar decor.

“I would recommend this attractive mountainside lodge/hotel because it is well located in downtown Banff. The room was not large but was clean and adequate. The best part was the very comfortable bed linens, assorted pillows, mattress pillow top, and duvet comforter. Staff was friendly and so was customer service.”

Apr 18, 2008 by Gregoire from Mount Royal, QC CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The location was great!
• Under ground parking lot was small and narrow.

“Rooms were clean. Staff helpful. Great location. Nice decor. Internet access.”

Apr 15, 2008 by Shelley from Jarvie, AB CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Our children really loved the balcony & underground parking was nice.
• No thermostat in the room - the interior room was hot & uncomfortable in the night!

“We were relieved when we arrived at the Ptarmigan. The rooms were fairly clean, the beds comfortable & the TV worked! We ordered room service late at night because the kids were "starving" and an hour later went to see where our food was. They had forgotten about us! It was nice to have underground parking. We didn't get a chance to try the pool, etc, but our major complaint is that the room was stifling hot in the night, and there was no thermostat. There was however, a fan provided, and if we would have been thinking clearly in the middle of the night, we would have put it to use.”

Apr 2, 2008 by Shaune from Ardrossan, AB CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location was central; room was clean.
• Couldn't adjust temp in room & found it uncomfortable (no thermostat in room at all).

“The hotel clerks were efficient, although not overly friendly. Layout was a bit confusing and elevators were a bit wonky, but if you followed the signage, you could find your way eventually (not logical). The hotel interior was pleasant. Rooms were clean & had the amenities that we required. I would recommend this hotel again.”

Mar 18, 2008 by K from St. Albert, AB CA
Overall Rating: 1
Cleanliness:[6] • Staff:[5] • Location:[8]

• Convenient to Downtown Banff.
• The room was like a closet and very noisy.

“This was a terrible experience. The room was small and noisy. I was given a room with just one queen bed, despite the fact that I had indicated that the booking was for two adults. It should not be assumed that two people share a bed. Was not given any other options from the hotel and the room was too small to accommodate a cot. The room was right next to an atrium with a piano that was promptly played first thing in the morning. Bad experience overall.”

Nov 28, 2007 by Lani from Langdon, AB CA
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[6]

• Nothing.
• Everything.

“The room was unclean, the hot tubs were not working, the rooms were not sound proof enough you could here people yelling and running down the hallways. We didn't eat there as we heard the food was not great.”

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Amenities at Banff Ptarmigan Inn, Banff

24 Hour Front Desk Coffee Maker in Room Fitness Center or Spa Free Local Telephone Calls Free Parking

Hairdryers Available Meeting/Banquet Facilities No Smoking Rooms/Facilities Skiing Television with Cable