Sheraton Heathrow

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User Reviews for Sheraton Heathrow, West Drayton

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Nov 4, 2009 by Kash from Mississauga,Canada
Overall Rating: 8

• Excellent staff.
• Location - too far from everything.

“Excellent hotel for those business travelers who need a good night sleep. The shuttle to hotel is 4 pounds one way and sometime you have to wait for it for 30-mins.”

Oct 14, 2009 by Penny from Metuchen,NJ
Overall Rating: 9

• Very comfortable room and nice bathroom.
• No free shuttle to airport.

“Good location for arriving/departing London area. Rooms very nice and staff especially helpful. Soundproofing quality of rooms is very good; I couldn't hear any planes taking off or landing.”

Sep 8, 2009 by BARB from Burnaby,Canada
Overall Rating: 8

• Location to heathrow airport.
• Prices at restaurant.

“Great location for an overnight stay near Heath row airport.”

Jul 23, 2009 by Eve from Brooklyn,NY
Overall Rating: 3

• It was convenient to the airport.
• Nothing worked - not the US power, not the room phone and certainly not the pay phone in the lobby.

“If you need a place to sleep that is convenient to the airport, this is the place. It was extremely frustrating as nothing in the hotel worked. There was no ice machines or soda vending machines. When we tried to order room service, the phone would just ring and ring and ring. We had to call numerous times in order to get in touch with someone. When we called the lobby, they were quite snobby. We were also brought a bottle of coke with broken glass at the rim.”

Jun 27, 2009 by Pat from New Haven,MO
Overall Rating: 9

• Close to airport and comfortable beds.

“A good comfortable hotel with free internet in the lobby and with the convenience of the hotel hopper bus.”

Jun 6, 2009 by Maureen from Sarasota,FL
Overall Rating: 9

“Spent less than 9 hours at hotel but was pleased with everything.”

May 31, 2009 by Paritosh from Boston,MA
Overall Rating: 5

• Good location, just 10 minutes drive from the LHR Airport. Good Internet Lounge (45 Min's free) in the reception.
• Decor is getting old. Reaching to your room from hotel reception can be a decent 4-5 minutes walk. Mobile Signals are poor in several parts hotel.

“Old hotel, but decently maintained. Mobile reception is very poor in several parts of the hotel. Internet Lounge (45 Min's free) is good and well equipped with high speed link and computers.”

May 18, 2009 by Bradley from Edgewater,FL
Overall Rating: 5

“Took a long time to get there by the bus which comes on the half hour. The line at the desk to check in was all the way to the front door with two people working the check in who acted like they were on holiday.”

May 9, 2009 by Donald from Palm Springs,CA
Overall Rating: 5

• The location was excellent, but there was no trolley to terminal 3.
• The very dark room overlooking a filthy alley. I could hardly wait for the night to be over so I could get out of there.

“I would never stay here again. I'm also becoming concerned about Priceline.”

Apr 21, 2009 by Shira from Newton,MA
Overall Rating: 9

• Close to airport, excellent room and bed, reliable shuttle to airport.

“Sleeping over before connecting flight to the states - a great hotel to spend the night in, comfy rooms, great comfortable bed and staff was very helpful. Reliable shuttle to and from airport (timetables at front desk), very clean facilities. Recommended for business and overnight stays!”

Apr 13, 2009 by Diane from Yakima,WA
Overall Rating: 10

• The bed was so comfortable and bathroom was so beautiful!

“We were very pleased with our stay at the Sheraton and if we ever return to London, would definitely stay at the hotel. It exceeded our expectations. The bed was so comfortable, room temperature just right, bathroom was lovely and room was spacious.”

Apr 4, 2009 by George from Seattle,WA
Overall Rating: 7

• Price and free public bus from LHR.
• Aging hotel, starting to show its age.

“Overall, a great place to stay for a transit through LHR. The hotel is starting to show its age, however.”

Mar 2, 2009 by Drew from Mckinney,TX
Overall Rating: 9

• Thrifty car in lobby, heathrow vicinity, and
  easy access.
• Lobby is old and drab.

“We stayed here the night before and we returned home to the US. By sheer luck, we found that the Thrift rental desk is located in the lobby of the Sheraton Heathrow. Made for an easy return and a free ride to the terminal. Great for a short stay, the lobby is old and needs an overhaul. Many of the rooms were being renovated, but they stopped all construction at night and we had a quiet and relaxed stay in the hotel.”

Feb 24, 2009 by George from Seattle,WA
Overall Rating: 7

• This is a great place if you need to stay for a connecting flight at LHR. The free bus system takes you to within a block.
• Drab, aging hotel in isolated setting.

“For travelers who only need to crash for a night between LHR flights, this hotel is great! There's a free bus that goes within a block of the hotel. If you spend much more, or have high expectations, you're likely to be disappointed. Beware: The hotel is very remote and isolated. Buy some fruit, cheese and a bottle of wine before you arrive.”

Feb 15, 2009 by Jeremy from Chicago,IL
Overall Rating: 8

• Near airport.
• Old lobby area.

“The most redeeming thing about this hotel is its proximity to London Heathrow airport. Room is adequate, shared space could use a major uplift. If you need to stay overnight near Heathrow, I would recommend staying here.”

Jan 11, 2009 by Susan from Houston,TX
Overall Rating: 8

• The room was light and spacious. It was very clean.
• There was no soap and no shower gel in the bathroom. These took a long time to arrive when requested.

“Conveniently located, good reception staff, and a clean, light room. However, room service took a long time to provide missing bathroom necessities.”

Nov 2, 2008 by Dave
Overall Rating: 3

• Checking out.
• Uncomfortable room.

“The Sheraton Heathrow West Drayton seems targeted toward business travelers. The amenities on non-club level are few and far between. It is in relative proximity to the Sheraton Skyline. The Heathrow West Drayton can be a bit tricky to find as the entrance is unassuming and goes through the convention centre/rental car parking on the far end of the hotel. The hotel room itself was uncomfortable. Though it was near freezing outside, the room was overly warm and the HVAC system was either not working or unable to cool the room down to a comfortable level. Additionally the HVAC controls are situated on a wall which is parallel with the bed and include two very bright LED. The LEDs shine onto the bed, making it impossible to get to sleep. The bed itself is on the firm side, which may further challenge some. The room was clean though there was some mold on the tiles in the bathroom. The decoration was purportedly updated recently, but felt tired and from a preceding decade. The hotel only has double glazed windows and is also located near a flight path - while not deafening, airplane noises are present day and night. Parking is expensive and rough going. Overnight parking £10. The overflow parking was completely filled and cars were left blocking lanes as travelers seemingly scrambled to stop anywhere that remotely resembled a space. If you plan on an evening out, be prepared for no available parking after 22:00. Continuing on with this hotel's policy of seemingly bilking travels by charging for every amenity, internet access charges of £15 per day are simply criminal. Other hotels in the area offer free internet access, this hotel is not recommended for cost conscious and family travelers. Searching for something positive, the hotel front staff was excellent. From desk receptionists to the concierge, the staff was focused, helpful, friendly and seemingly gave you their undivided attention.”

Sep 14, 2008 by Roy from Lynchburg, VA
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[9]

• Close to the airport and car rental.
• They charged me $19 to park my rental car to check-out.

“Air-conditioning did not work or was very poor. Food was over-priced for the quality.”

Sep 3, 2008 by Gleda from Indian Wells, CA
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[7]

• Location.
• It's literally falling apart, leaky pipes, old, clogged drains.

“For a Sheraton Hotel, we were surprised at the condition. It is in badly need of restoration, painting, new plumbing, new towels, carpets and furniture need cleaning/replaced.”

Sep 3, 2008 by Olufunmi from Hazelcrest, IL
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[7]

• Nothing.
• Unkempt, dirty.

“A 4 star hotel it is not, I have stayed at Sheraton in the USA with better facilities.”

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Amenities at Sheraton Heathrow, West Drayton

24 Hour Front Desk Coffee Maker in Room Concierge Hairdryers Available Laundry/Valet Services Meeting/Banquet Facilities Mini Bar Modem Lines in Room

No Smoking Rooms/Facilities Parking Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services

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