InterContinental San Juan Spa Resort and Casino

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User Reviews for InterContinental San Juan Spa Resort and Casino, San Juan

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Sep 14, 2008 by Nick from Miami Beach, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• Great breakfast buffet.
• Expensive resort fees.

“The staff here was very rude and not willing to assist guests. The rooms are old and not refurbished. The pool area is fantastic. But the blue cushions on the chaise lounges were filthy with bird waste and mildew. Housekeeping staff was not coordinated. Turndown service was a joke. This hotel barely makes the 4 star rating. On the positive side. The food at breakfast buffet at Alfredos is excellent and the hotel is in a great location. Ask for a room facing the water. Those have plasma TV's and are refurbished.”

Sep 10, 2008 by Ralph from Caguas, PR
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Pool area, the staff and the restaurants.
• Cost of restaurants can be lower.

“The hotel is located at Isla Verde, Carolina, Puerto Rico. To arrive you take Ave. Isla Verde and you will see a big building with the name Intercontinental. To enter the hotel, it is a little confusing, as besides there are other entrances to other hotels. Once in the driveway, the fountains and the landscape are excellent. Once you get out of your car, the hospitality starts. The employees are very courteous. Inside the hotel there is a 24 hour security guard guarding the lobby. Check in was fast and smooth. The employee was also very courteous. We enjoyed the pool area and the beaches nearby. During our stay, we had dinner at 2 of the restaurants of the hotel - Alfredo and Momoyama. Alfredo is an Italian restaurant with excellent food. The overall experience was excellent, with exception that the food was a little salty. Momoyama is a Japanese restaurant. The food was good, but the soy sauce attacked me afterwards, as I was thirsty all night. The casino was nice and on Friday it was packed, while on Saturday there were available lots. They have a lounge at the lobby and had live music. The ambiance was nice, but the quality of the music was terrible. It was a nightmare. The check out was also smooth. I highly recommend the Intercontinental.”

Aug 3, 2008 by Natalie from Brooklyn, NY
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[7]

• It had friendly staff.
• The room cleaning was horrible.

“The hotel experience was great except the lady who cleaned our room was untidy. She never cleaned our room properly left used cups, glasses, rags etc. in the room, the entire time we spent.”

Jul 3, 2008 by Susan from Rialto, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[8]

• Beach and pool were magnificent.
• Shower curtain and tub were moldy, shower head leaked.

“Beautiful hotel, right on the beach with a beautiful pool area and 3 restaurants. No book in the room to tell you about it, so you just have to search. The hour long power outage was a hassle and a downer. The $16 for a taxi to the airport which is about 3 miles from there was a big disappointment. When the cabbies hear you're going there, or pick you up from there, they charge you accordingly. Great lobby, nice little casino, very nice bell hops and concierges.”

Jun 7, 2008 by Junfeng from Philadelphia, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Near airport, good facilities.
• Beach not so fascinating.

“On the whole, this meets my expectation for a seaside resort.”

May 6, 2008 by Maika from Santa Fe, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We were upgraded to a club level junior suite, best bed ever!

“At check-in, we were upgraded (I think the hotel was full). Our room was great, and included a nice buffet breakfast. It was a short overnight on the way to the Virgin Islands, but most enjoyable!”

May 5, 2008 by Stella from Columbia, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[5]

• Room decor, pool, restaurants, on premises rental car service.
• Some staff were very rude. Can hear the doors slamming.

“Worth every penny. Woke up every morning to an amazing view. Balconies were small; standing room only. Rooms were spotlessly clean. Pool was nice. Security kept out non guests from using the pool. Beach had too much sea wood to swim in it comfortably. Beach chairs were free, but umbrellas cost 10 bucks. Cafe on the beach was delicious. Alfredo's was also quite good.”

May 2, 2008 by Jeanie from Sun City West, AZ
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[9]

• Beautiful pool and grounds. Great amenities.
• Smokers in front of or in close proximity to the entrance.

“We were extremely pleased with our king room. It was in fact a king sized bed with wonderful bedding and linens. The sitting area was a good size with desk, love seat sofa, chair and coffee table. The furnishings were clean and looked new. The bed and sofa faced a large window overlooking the city lights. We could watch the planes landing, but were not bothered by the noise at night. This is a great property right on the beach that we would definitely recommend to others and would stay at again when in San Juan. Loved it!”

Apr 29, 2008 by Ryan from Roanoke, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location. Right on the beach and super friendly staff. Nice looking hotel!
• What's not to like! I can't think of anything bad to say.

“I was amazed at how beautiful this resort is. The pools and hot tubs in the back of resort are amazing with water falls and the Splash Bar is to die for nothing like basking in the sun, drinking a Bacardi bomb, drink while laying in the pool. Want a drink just float on up to the bar. Staff even waited on me while laying on private beach. Got a massage at the spa that was amazing. Room was super clean and bed had tons of pillows and a great view of ocean. The Concierge at the hotel is super friendly and becomes your friend during your stay and knows every where to go and how to get there and what is fun and not super helpful. Won $400.00 in the casino and right next door is a great night club. Get Sushi at the Japanese restaurant onsite the food is top notch. Will definitely stay again. A+. I say 5 STARS!”

Apr 27, 2008 by Norton from Pittsford, NY
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• The friendliness of staff.
• Elevators, thin walls, price of drinks, food, casino.

“Location great, grounds great, ocean view room small. Housekeeping was sketchy, room next to us during day had assortment of children bouncing off the walls, literally and singing at top of lungs, very strange as we never heard adults and luckily never heard them at night? Who had this room, elevator maintenance in middle of day took out two of three elevators sometimes. Long waits for elevator. Staff lovely but not able to fix things in a timely manner. Not a 4 star in my book, but of course this is always subjective to the travelers expectations and perhaps mine were just too high.”

Apr 16, 2008 by Maggie from Coatesville, Pa
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful.

“Beautiful hotel, grounds, and beach. This is my second stay here and I enjoyed everything about it. I was here for 2 weeks. Yes, it is expensive. It is a resort hotel so I expect as much. The prices and taxes and fees apply to all hotels in tourist sections of Puerto Rico, especially beachfront, so had no surprises. I found lots of very inexpensive restaurants within walking distance. Mi Casitas is across the street and serves Puerto Rican and American foods. Delicious! Highly recommend this hotel. There is a button on the phone to request anything you want, no need to go to store and buy soap!”

Apr 10, 2008 by Michelene from State College, PA
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location, comfortable bed, beach, and grounds.
• Hidden fees. Overpriced drinks and food.

“Great location, nice beach, well kept grounds and very comfortable beds. The restaurants are extremely overpriced as are most things at this hotel. They charge hidden fees at the end of stay. Eleven percent above and beyond the taxes already paid for a total of 22% tax, beware.”

Apr 7, 2008 by Bruna from Lombard, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The atmosphere was fantastic and the service great! Very accommodating to our needs.
• There was nothing bad.

“The Intercontinental was wonderful. The pool is fantastic. The staff couldn't be more accommodating to our needs, storing bags, late check-out, and two double beds. Would love to stay there again and will recommend to everyone.”

Apr 7, 2008 by Linda from Sterling, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It fulfilled my expectation for a resort hotel.
• Lunch by the pool was pricey. They tag on a resort fee, which I was expecting, so it was a surprise.

“It was comfortable and clean. The pool and beach were gorgeous and well maintained. The security was tight, which is good in my opinion. You get a wrist band to use the pool, beach and come and go which keeps the locals out of the area.”

Apr 3, 2008 by Amy from Staten Island, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was very friendly and worked very hard.
• When I checked in the room offered had bad view and they told me it was "LAGOON" view.

“This Hotel was fine but don't be fooled by how they describe the location, felt like NY in Puerto Rico.”

Apr 1, 2008 by Joe from Highlands Ranch, CO
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very secure great pool area, workout facility and beach very close.

“Hotel was what I expected. Great location, well maintained. Staff was excellent. Facilities first class.”

Mar 13, 2008 by Steve from Perrysburg, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Immaculate, beautifully maintained interior and exterior, nice beach, and gorgeous pool area.
• Very thin doors, exterior to hallway, no noise insulation.

“We literally got a night at a top resort for the price of a 2-star hotel. The beachfront property was beautifully landscaped with obvious attention to detail and luxury. The interior was well-appointed and very clean. The staff was helpful and courteous. Being near the airport, there was lots of airplane noise; but, the beauty and luxury of this resort did well to make up for it (airport noise was not an issue in our room)! We only stayed one night here; however, we agreed we'd would be happy to return again for an extended stay!”

Mar 2, 2008 by Rick from Salem, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Concierge, WiFi, Alfredo Restaurant.
• Some maintenance problems.

“It's a very nice resort with a casino, several restaurants. Our dinner at Alfrdo was very good, if expensive. It's close to the airport, but plane noise is not a problem. Free Wifi is also a bonus. The neighborhood seems fine, but not as up upscale as the Condado. Nonetheless, we did walk to local restaurants for some lunches and/or dinners.”

Feb 20, 2008 by Jack from Wall, NJ
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Ruth's Chris steakhouse, health club and pool.
• Internet wireless did not work & no place to buy coffee.

“Would like access to the internet via high speed (not wireless) and coffee.”

Feb 18, 2008 by Nitana from Santa Barbara, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Hotel is very elegant. Enjoyed pool area and outdoor bars. Would have liked to have known about all facilities at check-in (e.g. gym).
• Food at bar was pretty bad. Could improve nightly entertainment. I suggest salsa dancing.

“This hotel is beautiful and our room was small but nice with a great view. The bed was very comfortable and the room was clean. The only areas that were lacking were the food at the bar, the nightly entertainment and getting oriented with the hotel facilities. We enjoyed our stay.”

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Amenities at InterContinental San Juan Spa Resort and Casino, San Juan

24 Hour Front Desk 24 Hour Room Service AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Bath Tub Bathroom Telephone Breakfast Buffet Business Center CD Player Casino Cellular Telephone Rental Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Currency Exchange DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Gift Shop Golf Hairdryers Available High Speed Internet Access Ice Machine

In Room Movies Internet Access Iron Jacuzzi Laundry/Valet Services Lounge Mini Bar Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Phone with speaker Pool Porters Public Address System Radio Refrigerator Restaurant Room Service Safe Safe Deposit Box Satellite TV Sauna Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Valet Parking Video Checkout Wake-up Service