InterContinental San Juan Spa Resort and Casino

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User Reviews for InterContinental San Juan Spa Resort and Casino, San Juan

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Oct 21, 2009 by from Flushing,NY
Overall Rating: 10

• I liked my room and view and the location of the beach.
• It was too pricey, and it was a daily service charge for standard usage.

“In general, its a beautiful hotel that's smoke free and have a casino. There were no other adult activities at night except for hanging out at the bar or going to other hotels.”

Sep 3, 2009 by from Austin,TX
Overall Rating: 3

• The beach.
• The staff rude.

“I think its over rated and the staff is so rude.”

Aug 31, 2009 by Jessica from Miami,FL
Overall Rating: 9

“The hotel was very nice and I would absolutely stay there again.”

Aug 24, 2009 by Luis from Melrose Park,IL
Overall Rating: 7

• I upgraded to the suite and it was great. The staff was friendy, helpful, and knowledgeable concerning scenary.
• Nighlife, I was bitten by small insects living inside couch, suite needs double beds

“Upon checking in I upgraded to a suite.The suite was great and had all the amenities anyone required.Staff was friendly and helpful and had information on things to do and see.It was walking distance to stores, pharmacies, clubs, and restaurants.The pool although standard, was put to good use.For the price it was a bargain.”

Jul 27, 2009 by Gideon from Schiedam,Netherlands
Overall Rating: 8

• Very friendly staff and good amenities. Excellent pool facilities.
• Moderate rooms and security appeared to be insufficient

“A great hotel at a top-location. Staff is very friendly and the amenities are good. Really a wonderful pool and it's right at the beach. We had a perfect two week-stay if it wasn't for the money stolen from our hotel room. Security service didn't provide much (willingness to) help.”

Jun 4, 2009 by Sara from Onset,MA
Overall Rating: 10

• Wonderful Hotel.

“This was a luxury hotel that exceeded my expectations! Would definitely stay there again.”

May 26, 2009 by Akim from Miami,FL
Overall Rating: 4

• The staff was nice.
• The hotel is outdated.

“The hotel is outdated. It looks like something out of the seventies. The pool is small and the beach is nothing great. The staff was very friendly and helpful but, you can say that about everyone on the entire island.”

May 25, 2009 by Charles from Avondale Est.,GA
Overall Rating: 9

• The landscaping and pool area were lush and beautiful. The gym was well equipped and open 24/7. My room had a huge walk in marble shower very nice!
• Location was close to airport but ot many interesting restaurants in the area. Like the atmosphere in old San Juan better.

“The hotel was beautifully landscaped and the lobby area was nice. Staff was pleasant on check in and out. Pool area was huge and very nice. Gym was well equipped and open 24/7. Room was large with a nice king sized bed with plush top and many pillows. Room also had a safe and mini fridge. Bathroom was large with a big walk in shower that would accommodate 2 or more! My friends and I were very pleased with the hotel. It's on a lovely beach but very close to the airport but there was no noise in the room.”

May 21, 2009 by Michelle from Asheville,NC
Overall Rating: 9

• Comfort of the beds.
• Long time to wait to check in.

“I enjoyed my stay at this hotel. The facilities were beautiful. The beach location was beautiful and
staff was very polite.”

Feb 12, 2009 by Tim from Fords,NJ
Overall Rating: 7

• Alfredo's served wonderful to meals
• staff made a half-hearted effort at everything they did

“rooms are average at best. bee careful not to stain your sheets because the staff eill only turn them over and change them. don't get roped into the breakfast buffet - who wants to pay $30 for eggs? We lost a camera in a taxi. the other drivers suggested having hotel management look at security tapes t identify the cab. they put it off until we left.”

Jan 29, 2009 by victoria from New York,NY
Overall Rating: 10

• Beautiful hotel in great location, everything was there.
• Lunch menu at beach bar.

“Fantastic! I couldn't have been happier! Beautiful and elegant hotel on the beach. You don't need to leave the hotel for enjoyment but if you do there's plenty to do within walking distance. The other great thing is only 10 from the Airport. I am a seasoned world traveler and I would definitely go back.”

Nov 25, 2008 by Arika from Jonesboro
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Everything was wonderful.
• Concierge was ignorant; could not answer most of my question; she must have been new.

“I love this place. My first time in Puerto Rico. The hotel is a lazy person's paradise. All I did was eat out in the city, eat in my room, and eat on the beach. Not to say that this is a boring place, they had a 24 hour gym, 24 hour pool and a casino that was open until 4AM. They had family movie night every evening at 5PM. The view from the room was spectacular. The Atlantic Ocean was a beautiful blue. However, you could not enter the beach at night through the back gate, for safety reasons. I loved the idea of being waited on hand and foot. You did not have to leave the beach to go eat. Someone was walking around taking your order for food and beverage. It was fantastic. The staff was wonderful, bilingual, and very helpful. There was this one concierge that was totally useless. I stayed for seven days and 6 nights. I shall be returning very soon. The food is expensive in Puerto Rico.”

Nov 7, 2008 by
Overall Rating: 6

• All the employees were top notch.
• The wireless internet never worked properly, the refrigerator in the room did not work.

“The hotel is very clean and the employees are wonderful. The rooms are fine. The internet (wireless) did not work for 70% of the time. The refrigerator did not work in the room and the elevator had problems and the thermostat in the room had a mind of its own. The room service (food) was not very good at all. The pool is pretty and right on the beach.”

Nov 1, 2008 by Sandy
Overall Rating: 10

• The hotel was very nice and every staff member was extremely pleasant to deal with.
• I was a little upset that the bathtub was not clean.

“I truly enjoyed my stay at this particular hotel. The whole staff is probably the nicest that I have ever dealt with. They did anything possible to make our stay a pleasant one. I would definitely stay there again.”

Oct 19, 2008 by YAD
Overall Rating: 8

• It was clean, very friendly staff and good loction.
• The hotel did not meet my expectations for a resort.

“The hotel did not meet my expectations for a resort. But overall it was ok.”

Oct 13, 2008 by Megan from West Babylon, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Amazing and gorgeous!
• Food is overpriced!

“This hotel was so wonderful! The hotel was gorgeous, the staff was amazing- and the view was breath-taking! Try this hotel it is amazing! And get ocean view.”

Oct 9, 2008 by el
Overall Rating: 8

• Really friendly staff.
• In my second room the air conditioner was so loud could not sleep.

“Pool was awesome access to the beach was good security was nice too. Staff was friendly the hotel is a little outdated they may need to upgrade.”

Sep 14, 2008 by Nick from Miami Beach, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• Great breakfast buffet.
• Expensive resort fees.

“The staff here was very rude and not willing to assist guests. The rooms are old and not refurbished. The pool area is fantastic. But the blue cushions on the chaise lounges were filthy with bird waste and mildew. Housekeeping staff was not coordinated. Turndown service was a joke. This hotel barely makes the 4 star rating. On the positive side. The food at breakfast buffet at Alfredos is excellent and the hotel is in a great location. Ask for a room facing the water. Those have plasma TV's and are refurbished.”

Sep 10, 2008 by Ralph from Caguas, PR
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Pool area, the staff and the restaurants.
• Cost of restaurants can be lower.

“The hotel is located at Isla Verde, Carolina, Puerto Rico. To arrive you take Ave. Isla Verde and you will see a big building with the name Intercontinental. To enter the hotel, it is a little confusing, as besides there are other entrances to other hotels. Once in the driveway, the fountains and the landscape are excellent. Once you get out of your car, the hospitality starts. The employees are very courteous. Inside the hotel there is a 24 hour security guard guarding the lobby. Check in was fast and smooth. The employee was also very courteous. We enjoyed the pool area and the beaches nearby. During our stay, we had dinner at 2 of the restaurants of the hotel - Alfredo and Momoyama. Alfredo is an Italian restaurant with excellent food. The overall experience was excellent, with exception that the food was a little salty. Momoyama is a Japanese restaurant. The food was good, but the soy sauce attacked me afterwards, as I was thirsty all night. The casino was nice and on Friday it was packed, while on Saturday there were available lots. They have a lounge at the lobby and had live music. The ambiance was nice, but the quality of the music was terrible. It was a nightmare. The check out was also smooth. I highly recommend the Intercontinental.”

Aug 3, 2008 by Natalie from Brooklyn, NY
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[7]

• It had friendly staff.
• The room cleaning was horrible.

“The hotel experience was great except the lady who cleaned our room was untidy. She never cleaned our room properly left used cups, glasses, rags etc. in the room, the entire time we spent.”

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Amenities at InterContinental San Juan Spa Resort and Casino, San Juan

24 Hour Front Desk 24 Hour Room Service AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Bath Tub Bathroom Telephone Breakfast Buffet Business Center CD Player Casino Cellular Telephone Rental Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Currency Exchange DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Gift Shop Golf Hairdryers Available High Speed Internet Access Ice Machine

In Room Movies Internet Access Iron Jacuzzi Laundry/Valet Services Lounge Mini Bar Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Phone with speaker Pool Porters Public Address System Radio Refrigerator Restaurant Room Service Safe Safe Deposit Box Satellite TV Sauna Secretarial Service Security Sprinklers In Rooms TV Remote Control Television with Cable Turndown Service Valet Parking Video Checkout Wake-up Service

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