Marriott San Juan Resort

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User Reviews for Marriott San Juan Resort, San Juan

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Sep 26, 2009 by Aurora Hiles from Ontario,CA
Overall Rating: 8

• Beautiful, well appointed rooms, and many amenities.
• Beach area is so-so, wish they provided shuttle service to areas such as Old San Juan, and taxi's were expensive.

“Beautiful, classy interior, has casino, coffee bar, restaurants, bar and free entertainment. The rooms were roomy with available balconies and had many amenities, and toilettes available. Rooms were nicely decorated. Very courteous staff. Two pools with plenty of lounge chairs and very lush landscaping, has two pool bars, attendants available to dispense tools at poolside. I highly recommend this hotel.”

Sep 22, 2009 by Rick from Fort Lauderdale,FL
Overall Rating: 9

• The hotel has an excellent location, with many American Brands within walking distance.
• The gift shop did not have the usual selection of items found at most hotels. No newspapers.

“This hotel offers a tropical beach resort and casino in an urban setting. The staff is very helpful in assisting you in getting around, and the hotel is clean and very comfortable.”

Jun 8, 2009 by Jessie from Boca Raton,FL
Overall Rating: 10

• Great lobby, band, pool and location.

“Great location, right on the beach, nice pool, room was very nice, upscale, going back next month for business and can't go wrong with this hotel.”

Apr 28, 2009 by Larry from Nashville,TN
Overall Rating: 7

• Nice room.
• It cost $40 to get to hotel from airport and back to airport.

“We were just looking for a place to stay between planes. We arrived on a Friday night and the band in the lobby where we checked in was so loud the clerk and I had to do hand signs to make each other understood. Several employees said that those with rooms below the fourth floor would hear the band. Rooms had free wireless.”

Apr 16, 2009 by Bob from Cherry Hill,NJ
Overall Rating: 7

• Room was very nice.
• The noise in the lobby.

“Hotel is in a great location and the room was very nice. The layout of the lobby was horrendous. The main walkway from the front of the hotel to the back of the hotel cut through the line waiting to check in. The noise in the lobby was unbearable due to the disco that adjoined the lobby. I thought the hotel offered good value but was not on the level of the other hotels like th El San Juan or the Intercontinental.”

Apr 3, 2009 by from Beaverton,OR
Overall Rating: 9

• My family had a wonderful time at the beach & pool.
• Restaurants a bit
  expensive but typical of a resort-type hotel.

“Enjoyed our 1-night stay post-cruise. Starbucks across the street and several restaurants within walking distance. Casino area can be loud, however no noise heard from our room.”

Apr 3, 2009 by Kelly from Chapel Hill,NC
Overall Rating: 9

• The location.
• We had something valuable stolen from our room.

“The hotel was great I would stay again.”

Mar 23, 2009 by Peter from Ottawa,Canada
Overall Rating: 8

• Excellent location & quality bed.
• It took a long time to get our bags & he was careless.

“This hotel had an ideal location, the room was comfortable and clean. The lobby was quite loud as there is drinking in it. The pool was not deep. However, it's located on a beautiful beach with strong waves. The staff at the food counter was friendly and helpful. As opposed to the bag handler who took a long time to deliver bags and follow-ups were needed.”

Feb 28, 2009 by Alla from Denver,CO
Overall Rating: 9

• Good location, nice room with comfortable bed.
• Poor variety of food at the buffet for the money.

“Nice hotel. Great location, nice beach. Helpful staff. Buffet at the hotel needs more variety and is very expensive. In room fridge very convenient.”

Jan 31, 2009 by Andrea from Duluth,MN
Overall Rating: 10

• The staff was amazing, incredible accommodating at all times.
• On occasion the room service forgot our coffee packets for the next morning.

“The hotel was absolutely amazing. The staff was so kind and everyone was incredibly friendly. The beach and pool were gorgeous! The only comment I have is to probably eat outside of the hotel. For example a hamburger at the pool restaurant was $15. There's a great pizza which was inexpensive and best pizza on the island.”

Jan 26, 2009 by Kevin from London,Canada
Overall Rating: 8

• The bartender at the poolside bar - very personable, and made fantastic drinks!
• The check-in area was a bit crowded. To get to your room you had to walk through people checking in.

“We were pleasantly surprised with this hotel, especially the pool area. The pool is right next to the sandy beach, so you had the best of two worlds. There is more than one pool, and they were not crowded, even with many families using the pool. The pool bar was fantastic, and the staff was efficient, pleasant and made fantastic, high quality drinks. You could also eat from a limited menu from the bar, and the service was very quick.”

Jan 22, 2009 by Celeste from Jackson Heights,NY
Overall Rating: 10

• Everything, especially the pool & beach.
• Needed a microwave.

“I recommend this hotel to anybody. We had a great time and the staff was beautiful.”

Dec 17, 2008 by Deena from Goderich,Canada
Overall Rating: 8

• Great location, good staff, amazingly comfortable beds, clean bathrooms.
• Rooms in front of hotel noisy due to air conditioning units and music at night.

“Loved the location. Staff was very friendly and helpful. The room was wonderful except for the noise. The hotel was not at all full, but they would only change our room for a fee. I didn't feel that was very accommodating. They really need to update the air conditioning units in the front of the building so the guests can use their balconies or open the door if they choose.”

Oct 16, 2008 by michael
Overall Rating: 8

• Location is good with a nice pool.
• Service is poor not qualified for a star hotel.

“Stayed three nights kids liked it a lot for the pool but the service is not up to the brand they did not clean the room fully for the first day they also charged two items that we did consume thus examine your bill carefully when
you check out.”

Sep 7, 2008 by Maria from Concord, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• All of the staff was extremely friendly and went out of their way to answer all questions.
• My credit card was charged erroneously and took a week to correct.

“Our experience was great from the moment we arrived. From the valet, to check was extremely helpful. I asked for a crib to be brought to the room and they had it there within minutes. The room was very spacious and the bed was very comfortable. The pool and beach are wonderful. The food at the La Restaurant was a little pricey but was great. I will definitely stay there when I go back.”

Sep 5, 2008 by Shay from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, clean, great view.
• Needs more beach activities.

“Loved it, I got the best view! Great location, only needed a cab once! I will always stay here!”

Sep 5, 2008 by Karen from Everett, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The security, cleanliness, friendliness.
• The pool I wished it were deeper.

“Overall I was very satisfied.”

Sep 2, 2008 by Luanne from Dracut, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location to the beach and beautiful pool.
• Location of room but was able to upgrade for small money.

“This resort was perfect for what we wanted while in San Juan. The people were friendly and very helpful about area restaurants. Would stay there again in a second.”

Aug 28, 2008 by Everett from Marietta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was clean, safe and the people were friendly.
• Can think of anything.

“Marriott San Juan by far met my expectations. I walked down the Condado strip and had diner and lunch during my stay. The atmosphere was festive. I also had the Jerk Chicken sandwich in the hotel restaurant. I never heard of jerk sauce and was surprised at how well it brought out the flavor of jerk. I must have saw 4 wedding during my stay. One wedding was performed right at the hotel on the beach. The beach bar was also great. This was a lovely hotel and I don't think I will stay at any other hotel when I go back to San Juan.”

Aug 28, 2008 by Gus from Accokeek, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The service.
• Pool closed to earlier, it appealed to an older crowd or family.

“Good service.”

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Amenities at Marriott San Juan Resort, San Juan

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Babysitting/Child Services Barber Shop Barber/Beauty Shop Bath Tub Business Center Car Rental Desk Casino Childrens activities Coffee Maker in Room Concierge Desk Connecting Rooms Cribs Available Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Game Room Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies Iron

Lounge Maid Service Meeting/Banquet Facilities News Stand Outdoor Pool Parking Phone with data port Phone with speaker Pool Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Sauna Scuba Diving Secretarial Service Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Valet Parking Video Checkout Wake-up Service Water Skiing Wet Bar

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