Sheraton Old San Juan Hotel

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User Reviews for Sheraton Old San Juan Hotel, San Juan

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Aug 21, 2009 by jeff from Orlando,FL
Overall Rating: 8

“Didn't know that I was goinf to have to pay a "Resort Fee" when I got there.”

Jul 21, 2009 by Dennis from Woodbury,GA
Overall Rating: 4

• The concierge
  was very friendly and helpful and the location of the hotel was convienent to most attractions.
• The hotel staff for the most part was unfriendly, terrible with directions, the Casino employees and the Chicago employees were rude.

“Overall the experience was not great. The pool was under construction and no one mentioned that is was inaccessible before we arrived. The staff for the most part was unfriendly and even at times very rude. They also charge service fees that are not included on the price given by priceline when you purchase it, leaving you wondering why you have a bill at checkout.”

Jul 19, 2009 by Cherish from Kaneohe,HI
Overall Rating: 2

• It was walking distances to shops and other attractions in the Old San Juan.
• That the pool was not operating, and their were hotel fees taken out of my account that was not mention to me.

“The valet guys were wonderful and friendly. They were the only staff that asked us for help and if we needed assistant, they were happy to help us in any way. The bathroom in our room was dirty, and we were assigned in an handicap room. I would not recommend this hotel to any one.”

Jun 19, 2009 by Bob from Plainfield,IL
Overall Rating: 8

• Great location. Accomadating staff.
• Minimal public areas.

“This was a 2 night post-cruise stay. Hotel is in a perfect location when cruising. Rooms seemed huge after being confined to a cabin for a week.”

May 21, 2009 by Vince from Greensburg,PA
Overall Rating: 9

• Location and helpful staff.
• Prices for breakfast were high.

“Very nice experience, helpful staff, and good location. Would recommend or stay here again.”

May 11, 2009 by Keith from Corona,CA
Overall Rating: 10

• Location.

“If going on a cruise, this is an excellent location.”

May 4, 2009 by Vicki from Seabrook,NH
Overall Rating: 7

• Convenient to some cruise terminals.
• Not close to RCL cruise terminal.

“Hotel was clean and attractive. The roof top pool had a great view of the harbor. It would be nice if there was a small bar on the roof for refreshments. They had a nice gym, but we didn't use it. Casino on premises, and out side eating area which was nice.”

Apr 20, 2009 by Tom from Flemington,NJ
Overall Rating: 9

• Great location near Old San Juan.
• The rooftop pool was small.

“Clean rooms, friendly staff, and directly across from the port. I only stayed at the Sheraton two nights before moving to the Marriott Resort, but the Sheraton was a perfectly nice hotel. The rooftop pool was small, but provided me with much needed time in the sun.”

Apr 17, 2009 by Susan from Belmont,NH
Overall Rating: 4

• The beautiful view from the room balcony.
• Poor customer service and delay in getting luggage.

“The lobby and room were lovely, but hallway carpets dirty and warn. If arriving early, luggage placed outside with person watching it, not in an indoor room. Once you get your room key, it took 1 1/2 hrs to get your luggage delivered, and they would not permit you to get your own luggage. The restaurants at the hotel are expensive. The best things about this hotel are the location-easy access to the cruise ports and the view from the upper rooms.”

Apr 7, 2009 by Vicki from Billings,MT
Overall Rating: 9

• Elegant and
  great location.
• No view from our room.

“Lovely lobby.”

Apr 6, 2009 by Mike from Orlando,FL
Overall Rating: 9

• Close to the San Juan attractions.
• The additional hotel service fees.

“Good hotel if you want to stay in Old San Juan.”

Mar 7, 2009 by William from Freeport,IL
Overall Rating: 9

• Very helpful, while waiting for time to depart for cruies ship.
• Did not like early check out. Noon would be much better.

“The hotel itself was very nice. Staff was more than helpful. Some people in our party of seven couples were given later check out and some were not. This is the second time we stayed here.”

Mar 5, 2009 by Brian from Bellingham,WA
Overall Rating: 7

• The staff was excellent.
• The room was near a main corridor. Very loud.

“The Sheraton, San Juan was a great place to end our 10 day vacation.”

Mar 4, 2009 by Mario from Mayaguez,PR
Overall Rating: 10

• Is a newly remodeled hotel they did a good job.

“They had done a good job with this old hotel.”

Feb 26, 2009 by Terry from Renton,WA
Overall Rating: 7

• Service was good.
• Swimming pool area too small not enough restaurants there were only 2.

“I would stay somewhere else.”

Feb 8, 2009 by Fred from Lylatt,VA
Overall Rating: 10

• It was in walking distances to Old San Juan and it was on the harbor.
• Did not come with a refrigerator or microwave for guest staying 3 or more days.

“Overall stay was good. With the inclusion of a microwave/refrigerator, our stay would have been much better.”

Jan 9, 2009 by Kaarin from Portland,OR
Overall Rating: 4

• I liked the location.
• Long Lines to check in.

“I would not recommend this hotel. Long line for check-in and then our room was not ready (which was so common that they actually had a room for bags and a Pre-check-in procedure.”

Jan 2, 2009 by Erik from Minneapolis,MN
Overall Rating: 8

• The pool on the top floor is great. Great views and ambiance.
• The room was very humid and felt damp. Not very well ventilated.

“The hotel is close to everything. The inside is really nice and the beds are very comfortable. Other then the fact that the room was very humid and felt damp. The stay was really great. The pool on the 9th floor is excellent, small but full of character. Good view of the bay and cruise ships. Walk to the San Cristobal monument. It's very cool and you have great views of the ocean.”

Dec 28, 2008 by Howard from Laguna Niguel,CA
Overall Rating: 5

• Location.
• Resort fee with no apparent benefits: no breakfast, no newspaper. They said use of the pool and gym was what the resort fee was for.

“Good location. Not really 4-star. Room was fine; had to change rooms to fine a non-smoking room. I didn't like the 9.5% resort fee as I got no benefit from it.”

Dec 28, 2008 by Thewee from Falls Church,VA
Overall Rating: 9

• This hotel is located in the heart of Old San Juan, you can walk everywhere from the hotel. There's lot of restaurants for you to choose.
• There is no beach around the hotel.

“This hotel is in a very convenient location. You only pay $25 for taxi from airport to hotel. After that you can just walk around and buy a day trip to Rain Forest, Bioluminescent Bay, and/or Island. The pier to Bacardi Rum factory is in walking distant also. There's lot of store for you to shop. The restaurants are nicely decorated.”

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Amenities at Sheraton Old San Juan Hotel, San Juan

Banquet facilities Business center/services Coffee maker Concierge services Cribs Available Dataports on phones Hair dryer In-room movies Internet Access Iron/Ironing Board

Laundry/Valet Services Luggage Hold Meeting facilities Parking - complimentary Pet policy Pool - outdoor Restaurant Room service - limited hours Telephone

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