Sheraton Old San Juan Hotel

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User Reviews for Sheraton Old San Juan Hotel, San Juan

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Sep 4, 2008 by Dylan from St Thomas, VQ
Overall Rating: 3
Cleanliness:[6] • Staff:[4] • Location:[5]

• Proximately to Attractions.
• The service at the outset was poor and the staff played catch up there after.

“Was clean but the staff was not organized and chaotic.”

Sep 4, 2008 by Carol from Cumming, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service was beyond outstanding.
• We had to go home.

“It is the best service I have ever experienced, and I have been to 100's of hotels.”

Aug 22, 2008 by John from Cranberry Township, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Great location, very clean, nice room, all the amenities were great.
• Interior room no window view.

“Great hotel for the price. Much nicer than other hotels in that particular area.”

Aug 18, 2008 by Paul from Florham Park, NJ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• Clean and well appointed.
• Nothing.

“It was a nice business commercial hotel.”

Aug 2, 2008 by Teresa from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice rooms, beautiful bathrooms, friendly and helpful staff.
• Free internet in public spaces never worked nor could any of the staff help us with it.

“Very pleasant - so much so that it was tempting to just stay in the hotel and not go out and walk around in the heat!”

Jul 11, 2008 by Alex from New York, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location.
• Pricey.

“Great location, can walk to almost anything.”

Jul 2, 2008 by Bobby -. from Brooklyn, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[3]

• Clean. Location horrible for family & kids on vacation.
• Location horrible for family & kids on vacation.

“Hotel is clean and decent. In good location if you want to stay in Old San Juan. No pool (rooftop), no beach, nowhere near hotel zone. Nice if your there on business, or need to be in the Old San Juan area. Bad for family and kids on vacation.”

May 24, 2008 by Alfonso from Bonita, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location!
• Check-in is at 3:00.

“Great hotel.”

May 17, 2008 by Jane from Blue Springs, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The staff was very courteous.
• The pool area was small. It wasn't a full sized pool.

“The hotel was great. The location was in the heart of Old San Juan, just steps away from the street vendors, waterfront, main historical attractions and great food. The concierge was able to quickly set up day trips and provided valuable recommendations. The pool was not a full-sized pool and the pool area was small, but the area was not that crowded and we still enjoyed spending a morning relaxing there. The room service menu was good and included some traditional Puerto Rican options that were prepared well. The casino was fun to go through and they had a variety of different games set up and a selection of slot machines to keep you busy. There was never a shortage of taxis available at the front door. The area felt very safe, with a police officer only a holler away. Overall, this was a great choice for our stay and we wouldn't hesitate to stay here again.”

May 13, 2008 by Lisa from Christiana, TN
Overall Rating: 5
Cleanliness:[10] • Staff:[7] • Location:[10]

• The location was great, could walk to the cruise terminal.

“I was only staying one night, and the cost was outrageous. I will never again stay at San Juan Sheraton.”

May 9, 2008 by David from New Market, AL
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[10]

• Location of the hotel in proximity to old San Juan and the piers.

“Good location. Close to cruise ship piers.”

May 1, 2008 by Char from Alameda, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and within walking distance to attractions, in house casino and restaurant.

“Very nice hotel, room was excellent, friendly staff greeted me soon as we exited the taxi. I was more than pleased that our room was ready when we checked in around noon, we didn't have to wait till 3, which was great. Since we were only there for an overnight stay, it was nice that the hotel was in walking distance to some of the local attractions.”

Apr 24, 2008 by Terry from Katy, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location, location, location.
• The view from the room was good, but not spectacular.

“An excellent place to stay when visiting Old San Juan. Very nice, very quiet.”

Apr 22, 2008 by Paul from Akron, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to Old San Juan, restaurants and cruise lines, airport.
• Valet parking is too high.

“Enjoyed the area, the hotel was clean, friendly, close to the airport and major attractions.”

Apr 4, 2008 by Sharon from Bermuda, NJ
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[6]

• Location great for exploring Old San Juan.
• Room had no view, only had two double beds not queen per room. Room very small. Did not feel very safe walking around hotel vicinity after dark.

“Pool and gym under renovation during our stay.”

Apr 3, 2008 by Muriel from Milo, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• We liked the cleanliness of the room and the hotel, the friendliness of the employees and the location.
• It would have nice if the room had a balcony.

“We were very pleased with our stay at the Sheraton Old San Juan and would use this hotel again if we were to visit San Juan. The room was spacious, clean and the bed was very comfortable. The pool on the top floor was a pleasant surprise and offered a very good view of the surrounding area, including the harbor. The staff was very friendly and helpful and the food in the restaurants was very good.”

Mar 28, 2008 by Asami from Chicago, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Great location, great beds, clean and updated room décor.
• Casino is loud, parking is outrageously expensive.

“Though you don't get any of the local flavor, Sheraton Old San Juan delivers the high quality hotel experience you expect from an upscale business chain hotel. The beds are incredibly comfortable, and all rooms are updated and modern. Because the hotel wasn't at capacity, they accommodated us and changed the reservation without additional charges, I expect that if the hotel was fuller, they would have turned us down or charged us extra to change rooms from a King to two double beds.”

Mar 24, 2008 by Ray from Schertz, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and very nice hotel.
• Nothing.

“Very clean and nice will stay there ageing next time to PJU.”

Mar 24, 2008 by Scott from Minneapolis, MN
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• The location!
• Poor view outside our window.

“Great location! Some of the interior rooms looked down a dilapidated courtyard, overgrown and gross looking, but other than that, exactly what I expected! The pool on the roof was a plus!”

Mar 22, 2008 by Eitan from Casselman, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Great Location Right in the Heart of Old San Juan.
• Hotel was very busy, check in took a long time.

“This is a great hotel with nice rooms, pretty clean. There is a casino in the lobby which attracts tourists and locals. The hotel is in a great location in Old San Juan, walking distance from many attractions of Old San Juan and right across the street from the Cruise Port so it has very nice views of the ships coming in and out. Check in took a while and some people (not us) did not have their room ready even after the specified check in time. They have a small rooftop pool with nice views and decent restaurant options nearby. I would stay here again.”

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Amenities at Sheraton Old San Juan Hotel, San Juan

Banquet facilities Business center/services Coffee maker Concierge services Cribs Available Dataports on phones Hair dryer In-room movies Internet Access Iron/Ironing Board

Laundry/Valet Services Luggage Hold Meeting facilities Parking - complimentary Pet policy Pool - outdoor Restaurant Room service - limited hours Telephone